Nia McSwain
Ocoee
Summary
Dependable professional with track record of success in field, attention to detail and proactive mindset. Seeks opportunities to improve processes and workflows for team benefit. Conscientious, hardworking and excels at multitasking in fast-paced environments.
Overview
12
12
years of professional experience
2015
2015
years of post-secondary education
1
1
Certification
Work History
Guest Services Coordinator
Hilton Grand Vacations
Orlando
01.2024 - Current
- Supported the daily rotation and assignment of Sales Executives, ensuring compliance with operational rules and maintaining reporting accuracy.
- Assisted in managing rate and tour inventory across multiple channels and provided technical guidance to guests during the virtual tour setup.
- Gained hands-on experience with Hilton systems used for inventory and reservation tracking.
- Assisted with maintaining inventory controls, rate accuracy, and data integrity across multiple distribution channels.
Parking Attendant
Walt Disney World Resort
Lake Buena Vista
09.2021 - 06.2022
- Directed traffic flow within the lot as needed to maintain safety and orderliness.
- Managed parking and traffic control to facilitate vehicle flow in assigned area.
- Provided customer service and information, answered questions and gave directions.
Verification Specialist
Marriott Vacations Worldwide
Orlando
01.2018 - 07.2019
- Verified customer accounts and analyzed data discrepancies between sales documents and CRM systems.
- Maintained detailed records supporting reservations and commission payments, ensuring timely processing and revenue accuracy.
- Collaborated with sales and accounting teams to support documentation for billing and payments.
Administrative Assistant
Feathers by Eve
Orlando
05.2014 - 11.2017
- Managed executive calendars, processed invoices using accounting software, and developed internal project reports to streamline operations.
- Supported internal data management and reporting processes, contributing to business decision-making.
Education
High School Diploma -
Ocoee High School
Ocoee, FLAssociate of Arts - Finance
Valencia College
Orlando, FLSkills
- Data visualization (Tableau, Power BI)
- Coding ( SQL & Python)
- Reporting accuracy
- Time management
- Attention to detail
- Financial and operational reporting
- Analytical thinking
- Strategic financial planning
- Data analysis
- CRM systems
Certification
- Google Project Management Certification
- Google Business Intelligence Certification
- Google Data Analytics Certification
Timeline
Guest Services Coordinator
Hilton Grand Vacations
01.2024 - Current
Parking Attendant
Walt Disney World Resort
09.2021 - 06.2022
Verification Specialist
Marriott Vacations Worldwide
01.2018 - 07.2019
Administrative Assistant
Feathers by Eve
05.2014 - 11.2017
High School Diploma -
Ocoee High School
Associate of Arts - Finance
Valencia College