Nia Metcalf-Thomas
Chicago,IL
Summary
Professional artist with a strong focus on delivering impactful and visually compelling work. Demonstrates expertise in various artistic techniques, including digital illustration, painting, and graphic design. Highly collaborative, adaptable, and reliable, consistently achieving team goals and fostering creative solutions. Known for strong conceptual thinking and creativity, enhancing project outcomes and client satisfaction.
Overview
16
16
years of professional experience
Work History
Barista
Starbucks
Konterra, MD
01.2025 - Current
- Prepared high-quality beverages according to standardized recipes and customer preferences.
- Operated espresso machines and equipment efficiently to ensure optimal beverage preparation.
- Maintained clean and organized workspace, adhering to health and safety regulations.
- Provided exceptional customer service by responding promptly to inquiries and resolving issues.
- Assisted in training new baristas on beverage preparation techniques and customer service standards.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
Graphic Designer
Self-Employed
Hyattsville, MD
01.2010 - Current
- Freelance Designer. Investing my soul and heart into my creativity to better understand and illustrate the times.
- Utilized Adobe Creative Suite to design high-quality visuals that aligned with client objectives.
- Executed revisions based on client feedback, ensuring final designs met expectations and deadlines.
- Developed creative design for print materials, brochures, banners, and signs.
Performing Artist
Self-Employed
Washington, DC
01.2010 - Current
- Executed live performances with precision and professionalism.
- Led rehearsals, ensuring alignment with artistic vision and performance standards.
- Developed and performed diverse artistic routines for various events, enhancing audience engagement.
- Collaborated with production teams to create cohesive performances, ensuring seamless execution.
- Adapted performances based on audience feedback, demonstrating flexibility and responsiveness.
- Conducted rehearsals to refine performance quality and maintain high standards of delivery.
- Assisted in coordinating event logistics, including scheduling and technical requirements for shows.
Amazon Delivery Driver
Self-Employed
Hyattsville, MD
01.2021 - 06.2022
- Delivered packages efficiently while adhering to safety protocols and traffic regulations.
- Navigated routes using GPS technology, optimizing delivery times and reducing delays.
- Communicated with dispatch regarding order status, traffic conditions, and any delivery issues encountered.
- Managed time effectively to meet strict delivery schedules while maintaining high service standards.
- Operated vehicle safely in highly congested areas with no traffic violations.
- Maintained upbeat, positive attitude in busy, customer-focused environment.
- Loaded truck and properly secured items to prevent damage for deliveries.
Shift Supervisor
Starbucks
Washington, DC
03.2018 - 12.2020
- Enforced company policies and regulations with employees.
- Ensured smooth operations during peak hours by effectively managing resources and staff allocation.
- Provided ongoing support to employees during challenging situations, offering guidance on problem-solving techniques for improved efficiency outcomes.
- Improved customer satisfaction rates with consistent quality checks and timely resolution of complaints.
- Enhanced team productivity by implementing efficient shift scheduling and task delegation.
- Served as a liaison between employees and upper management effectively facilitating communication that bridged any existing gaps.
Tour Guide/Driver
Old Town Trolley
Washington, DC
05.2016 - 04.2017
- Provided passengers with lifelong memories of the iconic Washington DC area's historical and prominent landmarks, memorials, monuments, and museums.
- Collaborated with team members to maintain operational efficiency during peak tourist seasons.
- Fostered positive guest relations through attentive service and responsive problem-solving skills.
- Ensured timely departures and arrivals by strictly adhering to schedules while remaining flexible enough to accommodate unforeseen circumstances or special requests from guests.
Education
BS - Graphic Information Technology (User Experience)
Arizona State University
03.2026
Music Production and Engineering
Berklee College of Music
05.2012
Skills
- Digital Illustration
- Visual Communication
- Logo Design
- Adobe Creative Suite
- Visual Art
- Branding and Identity
- Layout Design
- Design Thinking
- Customer Centric
- Microsoft Suite
- Google Docs
- Solid Communication
WEBSITE | PORTFOLIO | PROFILE
- Https://www.linkedin.com/in/niikonicsolutions/
- Https://www.Behance.net/niametcalf1
Timeline
Barista
Starbucks
01.2025 - Current
Amazon Delivery Driver
Self-Employed
01.2021 - 06.2022
Shift Supervisor
Starbucks
03.2018 - 12.2020
Tour Guide/Driver
Old Town Trolley
05.2016 - 04.2017
Graphic Designer
Self-Employed
01.2010 - Current
Performing Artist
Self-Employed
01.2010 - Current
BS - Graphic Information Technology (User Experience)
Arizona State University
Music Production and Engineering
Berklee College of Music