Nia Miller
Atlanta,GA
Summary
Strategic Supervisor with expertise prioritizing projects, planning workflow and managing employees to achieve operational goals. Resourceful individual with 3 years of active experience managing efforts within deadline-driven environments. Diplomatic individual with strong leadership and decision-making skills. Strategic
Overview
26
26
years of professional experience
Work History
Equipment Foreman 1
Georgia Department of Transportation
02.2020 - Current
- Experienced in managing projects to ensure compliance with standard specifications, agency rules, regulations, and safety standards
- Strong leadership skills with ability to inspire, motivate, and guide others toward achieving common objectives
- Excellent organizational skills with capability to prioritize and manage multiple projects simultaneously
- Proficiency in Microsoft Excel and Agile Assets
- Commitment to providing quality customer service and maintaining positive relationships with stakeholders Provide maintenance of highways and right of ways
- Operates various types of heavy equipment (front end loader, sewer truck, dump truck, lowboy) Performs preventive maintenance on assigned equipment
- Respond to emergency situations affecting state route system during and after normal work.
Store Manager
Avon Superstore
09.2018 - 03.2020
- As a manager at of an commercial store, honed exceptional team leadership skills, guiding team towards achieving sales targets while prioritizing excellent customer service
- With keen eye for detail, optimized inventory management practices, ensuring efficient stock levels and minimizing shrinkage
- developed and executed sales strategies, driving revenue growth through effective promotional campaigns and customer engagement initiatives
- Handling all aspects of store operations, from staffing to financial management, maintained clean, organized, and visually appealing store environment
- Through clear communication and problem-solving, fostered positive work culture, enhancing overall productivity and customer satisfaction.
Claims Processing Associate
Allstate Insurance
03.1998 - 01.2013
- Worked with numerous claims adjuster covering multiple states, providing support for more than 3,000 individual and corporate accounts
- Ensured claim efficiency and validity according to company practices and procedures
- And effectively solved customer challenges
- Confidentiality filling system creation and maintenance
- Processed and tracked all incoming information using system software
- Followed payment processing policy to assure payment for settled claims
- Provided adjuster report analysis, including extensive research on comparable insurance claims and precedents to determine extent of coverage
- Served as back – up to dispatch department, transmitting claims to all inside and outside adjusters
- Prepared adjustment report and letters for department personnel
- Performed administrative responsibilities including faxing, supply and facilities management.
Education
Skills
- Project Management: Ability to manage multiple projects simultaneously, ensuring compliance with specifications, regulations, and safety standards
- Leadership: Experience in providing leadership to inspire, motivate, and guide team members toward accomplishing goals This includes coordinating work schedules, staffing, and overseeing crew activities
- Supervisory Experience: Demonstrated experience in a lead worker or supervisory role, indicating the ability to effectively oversee and coordinate the activities of district maintenance crews
- Customer Service Orientation: Commitment to providing quality customer service, maintaining positive working relationships with the traveling public, and addressing their needs and concerns effectively
- Safety and Preventive Maintenance: Experience in administering safety and preventive maintenance programs, ensuring compliance with regulations and promoting a culture of safety within the team
- Innovative Problem-Solving: Experience implementing innovative strategies to improve efficiency, effectiveness, and safety in maintenance operations
- Resource Management: Ability to manage resources effectively, including scheduling, prioritizing, and allocating manpower and materials to meet project deadlines and objectives
- Communication Skills: Strong verbal and written communication skills to provide feedback, counseling, and guidance for professional growth to team members, as well as to interact effectively with internal and external stakeholders
- Technical Proficiency: Familiarity with software tools such as Microsoft Excel and Agile Assets, which can enhance data analysis, reporting, and project management capabilities
- Maintenance Planning
- Technical knowledge
- Work Scheduling
- Equipment Inspection
- Workplace Safety
- Attention to Detail
Timeline
Equipment Foreman 1
Georgia Department of Transportation
02.2020 - Current
Store Manager
Avon Superstore
09.2018 - 03.2020
Claims Processing Associate
Allstate Insurance
03.1998 - 01.2013
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