Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Nia Miller

Fayetteville

Summary

Dynamic, results-oriented professional committed to enhancing customer service skills and fostering teamwork to support the company's mission, vision, and values. Passionate contributor dedicated to driving organizational success through exceptional interpersonal communication abilities and a strong desire for professional growth. Experienced Parts Specialist with a proven track record in parts management and inventory control, ensuring accurate record-keeping and seamless operations that enhance workflow efficiency. Recognized for effective problem-solving and organizational skills that guarantee the timely availability of essential parts.

Overview

9
9
years of professional experience

Work History

Parts Specialist

Oreily's Auto Parts
04.2024 - Current
  • Issued parts to technicians to complete customers' repairs.
  • Served customers in-store and by telephone to answer questions and place orders.
  • Collaborated with service technicians to identify required parts for repairs, minimizing delays and enhancing productivity.
  • Provided exceptional customer service by promptly responding to inquiries, resolving issues, and consistently going above and beyond to exceed expectations.
  • Stocked storage areas with merchandise from new trucks, following bins system accurately to minimize inventory errors.
  • Maintained a clean and organized work environment, allowing for easy access to frequently used items and efficient completion of tasks.
  • Conducted thorough research on complex parts inquiries, ensuring accurate information was provided to customers and colleagues.
  • Maintained current knowledge of manufacturers' options and parts availability to offer expert support.
  • Tracked parts use and charged items to customer accounts for billing.

Cashier

Lowes Home Improvment
01.2023 - 01.2024
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Built relationships with customers to encourage repeat business.

OPENER ELECTRONICS TEAM ASSOCIATE

Walmart
12.2021 - 03.2022
  • Ensure high levels of customer satisfaction through excellent sales service.
  • Assess customers' needs and provide assistance and information on product features.
  • Follow and achieve the department's sales goals monthly, quarterly, and yearly.
  • Stock and unload freight while checking merchandise for restocking
  • Execute routine maintenance and cleaning zone-specific areas while assisting customers.

CASHIER & CUSTOMER SERVICE REPRESENTATIVE

Moe's Southwest Grill
01.2017 - 12.2021
  • Enthusiastically greet all guests with a hearty "Welcome to Moe's."
  • Providing prompt, efficient, courteous service to all guests
  • Handling guest complaints promptly
  • Taking register readings, handling cash accurately and responsibly, making interim cash reports, and handling frequent cash drops

MERCHANDISE REPLENISHMENT

Bath and Body Works
02.2019 - 02.2020
  • Support replenishment activities that keep the store full and abundant
  • Assist with floor sets, window changes, visual presentations, signage placement
  • Meet selling goals/expectations during scheduled shifts
  • Build highly satisfied and loyal customer base through engagement
  • Seasonal
  • Organized efficient merchandise replenishment strategies to keep shelves stocked and well-organized for customers.

Education

High School Diploma -

Langston Hughes Hugh School
Fairburn, GA
05-2017

Skills

  • Microsoft Office Suite
  • Excellent customer service skills
  • Strong interpersonal skills
  • Inventory Control
  • Problem Solving
  • Clean driving record
  • Problem-solving skills
  • Verbal and written communication
  • Customer education
  • Improving customer satisfaction
  • Goal setting
  • Parts department organization

Languages

English
Full Professional

Timeline

Parts Specialist

Oreily's Auto Parts
04.2024 - Current

Cashier

Lowes Home Improvment
01.2023 - 01.2024

OPENER ELECTRONICS TEAM ASSOCIATE

Walmart
12.2021 - 03.2022

MERCHANDISE REPLENISHMENT

Bath and Body Works
02.2019 - 02.2020

CASHIER & CUSTOMER SERVICE REPRESENTATIVE

Moe's Southwest Grill
01.2017 - 12.2021

High School Diploma -

Langston Hughes Hugh School

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