Summary
Overview
Work History
Education
Skills
Certification
Awards
Timeline
Generic

Nia M.J. Williams

Columbia,MD

Summary

A dedicated Registered Nurse for 25 years, with a proven ability to promote a positive work environment, by utilizing leadership skills that drive team performance and operational excellence through collaboration, strategic planning, and clinical optimization.

Overview

25
25
years of professional experience
1
1
Certification

Work History

Director of Women and Infant’s Services

AHC White Oak Medical Center
03.2022 - Current


  • Increased Midwifery staffing to 24/7 coverage.
  • Ensure adequate Staff/APP coverage within budgetary guidelines
  • Implemented utilization of the JADA device for a more timely treatment of postpartum hemorrhage for a faster transfer to the mother/baby unit.
  • Implemented the Enhanced Recovery After Surgery protocol for all C-section patients.
  • Executed the quick turnover of LDR 8 and 9 from storage spaces to fully functioning patient rooms.
  • Updated the portable sonogram machine in Triage.
  • Secured new infant warmers for Labor & Delivery.
  • Secured a new transport isolette, feeding pumps, and oxygen blenders for the Neonatal Care Unit.
  • Served a a team leader for Pathway to Excellence-Well-Being
  • Co-Chair WOMC OB Committee
  • Serve as AOC which promotes cross collaboration within the organization to problem solve and provide service recovery.
  • WIS Awarded: 2023 Blue Distinction Specialty Care for safety, quality, and cost-effectiveness and CMS Birthing Friendly Hospital.
  • WIS 2023 Awarded: Antibiotic & Hypertension Stewardship.



Clinical Operations Manager

Kaiser Permanente, MAS
03.2021 - 03.2022
  • Internal, Adult and Family Medicine
  • Adolescent Medicine/Pediatrics Departments
  • Perinatology
  • OBGYN/UROGYN
  • Manages clinical operations, including staffing schedules, phone access to the healthcare team, and patient flow.
  • Responsible for all appropriate documentation and reporting requirements, such as QA reports, performance evaluations, time sheets, and budget variance reports.
  • Established performance goals and provides staff counseling, coaching, feedback, recognition, training, and development.
  • Managed quality improvement initiatives for areas of responsibility and ensures compliance with HEDIS indicators and other mandated standards.
  • Collaborated with Physicians and Managers to coordinate day-to-day patient care, ensure balanced provider panels within the health care team, and facilitate appointment access for members.
  • Demonstrated clinical and managerial competence Demonstrated systems thinking with an ability to approach work as part of an interconnected system.

Regional Clinical Operations Manager

Kaiser Permanente, MAS
01.2019 - 03.2021
  • Newborn Center/Lactation Department
  • Serves as on-site leader to the health care team, including ancillary support services as needed.
  • Plans, organizes, and directs the work of the department to ensure safe, high quality patient care. Manages the daily clinical operations, including staffing schedules, phone access to the health care team, and patient flow.
  • Implemented the swift execution of the MAPMG Labor and Delivery Survey administered to Members through the Newborn Care Center/Lactation Department.
  • Executes the service delivery plan for the department, set by the MAPMG Chief MCH Physicians and Health Plan Director.
  • Collaborates with the MAPMG Chiefs of OBGYN/Pediatrics to assure that clinical support staff are functioning at an optimal level.
  • Collaborates with Health Plan leaders to establish performance goals and provides counseling, coaching, feedback, recognition, training and development to staff.
  • Directs and leads patient safety and workplace safety initiatives for the department(s).
  • Directs and leads customer service, service recovery, and MPS initiatives.
  • Assists with budget development and is responsible for payroll and non-payroll targets and variances.
  • Supports, co-leads, and champions UBT work in and across the department(s). Responsible for process improvement.
  • Collaborates with Materials Management to set supply PAR levels and acquire preferred formulary products, when feasible.
  • Responsible for facility and equipment within the clinical departments and associated building spaces. Reports and escalates work orders exceeding service level agreement.
  • Partners with regional and service area space planning committees and teams.
  • Monitors and validates workflows in KPHC and other related electronic health record systems.

Newborn Care Nurse/Lactation Consultant

Kaiser Permanente Mid-Atlantic
01.2017 - 01.2019

Conducted Newborn Assessment and Lactation Consultations

Staff Nurse – Mother/Baby Unit, PRN

Saint Agnes Medical Center
12.2009 - 12.2016

Cared for the Mother/Baby couplet

Senior Nurse Manager, Case Management

African American Health Program
09.2005 - 07.2016
  • SMILE Program
  • Case management and home visitation of high-risk maternity clientele and infants
  • Curriculum development for childbirth and breastfeeding education classes
  • Prepare birth outcome reports for the County and State
  • Attend coalition meetings in the County which focus on infant mortality, FIMR

Adjunct Faculty

Norte Dame Maryland University
08.2015 - 06.2016
  • Undergraduate and RN to BSN students

Clinical Instructor

Washington Adventist University
08.2010 - 06.2016
  • Adjunct Faculty for Maternal Child & Community Health

Clinical Instructor

Coppin State University
06.2010 - 12.2014
  • Maternity, Med-Surg, Stroke Unit, Bariatric

Clinical Instructor

Bowie State University
08.2010 - 06.2014
  • Maternity, Community Health
  • Leadership Fundamentals

Staff Nurse – Mother/Baby Unit, PRN

Maryland General Hospital
10.2006 - 07.2008

Cared for Mother/Baby Couplets

Staff Nurse – Labor and Delivery, FT

MedStar Harbor Hospital Center
02.2003 - 09.2005
  • Labor and Delivery
  • Mother/Baby
  • Antepartum

Staff Nurse – Mother/Baby Unit, FT

King Edwards VII Memorial Hospital
04.2002 - 01.2003

Mother/Baby Couplet Care

Staff Nurse Neurology/Surgery Unit, FT

University of Maryland Medical Center
01.2001 - 03.2002

Med/Surg Care: Adults

Education

Doctor of Nursing Practice - Health Care Systems Leadership

Chamberlain University
07.2025

Master of Nursing - Education

Walden University
12.2012

Master of Public Health - Maternal Child Health

Loma Linda University
Loma Linda, California
06.2001

Bachelor of Science - Nursing

Andrews University
Berrien Spring, Michigan
12.1998

Skills

  • Operations management
  • Issues resolution
  • Mission Driven & Vision Focused
  • Planning and implementing strategies
  • Team collaboration
  • Stakeholder engagement
  • Performance evaluation and monitoring
  • Performance improvement
  • Customer service
  • Budget management

Certification

  • Registered Nurse, Maryland State Board of Nursing 2001
  • Registered Nurse, District of Columbia Board of Nursing 2012
  • International Board-Certified Lactation Consultant 2014
  • CPS/BLS Certification 2023
  • AHC Lean Six Sigma White Belt Certification 2022
  • AHC Lean Six Sigma Green Belt Certification 2022

Awards

People Pulse High-Performing Manager Award, KP MAS 2021, People Pulse High-Performing Manager Award, KP MAS 2020, The Daily Record: Nurse of the Year, Kaiser Permanente, MAS 2020, The Daisy Award for Extraordinary Nurses, KP MAS 2019

Timeline

Director of Women and Infant’s Services

AHC White Oak Medical Center
03.2022 - Current

Clinical Operations Manager

Kaiser Permanente, MAS
03.2021 - 03.2022

Regional Clinical Operations Manager

Kaiser Permanente, MAS
01.2019 - 03.2021

Newborn Care Nurse/Lactation Consultant

Kaiser Permanente Mid-Atlantic
01.2017 - 01.2019

Adjunct Faculty

Norte Dame Maryland University
08.2015 - 06.2016

Clinical Instructor

Washington Adventist University
08.2010 - 06.2016

Clinical Instructor

Bowie State University
08.2010 - 06.2014

Clinical Instructor

Coppin State University
06.2010 - 12.2014

Staff Nurse – Mother/Baby Unit, PRN

Saint Agnes Medical Center
12.2009 - 12.2016

Staff Nurse – Mother/Baby Unit, PRN

Maryland General Hospital
10.2006 - 07.2008

Senior Nurse Manager, Case Management

African American Health Program
09.2005 - 07.2016

Staff Nurse – Labor and Delivery, FT

MedStar Harbor Hospital Center
02.2003 - 09.2005

Staff Nurse – Mother/Baby Unit, FT

King Edwards VII Memorial Hospital
04.2002 - 01.2003

Staff Nurse Neurology/Surgery Unit, FT

University of Maryland Medical Center
01.2001 - 03.2002

Master of Nursing - Education

Walden University

Master of Public Health - Maternal Child Health

Loma Linda University

Bachelor of Science - Nursing

Andrews University

Doctor of Nursing Practice - Health Care Systems Leadership

Chamberlain University