Nia M.J. Williams

• Increased Midwifery staffing to 24/7 coverage.
• Ensure adequate Staff/APP coverage within budgetary guidelines
• Implemented utilization of the JADA device for a more timely treatment of postpartum hemorrhage for a faster transfer to the mother/baby unit.
• Implemented the Enhanced Recovery After Surgery protocol for all C-section patients.
• Executed the quick turnover of LDR 8 and 9 from storage spaces to fully functioning patient rooms.
• Updated the portable sonogram machine in Triage.
• Secured new infant warmers for Labor & Delivery.
• Secured a new transport isolette, feeding pumps, and oxygen blenders for the Neonatal Care Unit.
• Served a a team leader for Pathway to Excellence-Well-Being
• Co-Chair WOMC OB Committee
• Serve as AOC which promotes cross collaboration within the organization to problem solve and provide service recovery.
• WIS Awarded: 2023 Blue Distinction Specialty Care for safety, quality, and cost-effectiveness and CMS Birthing Friendly Hospital.
• WIS 2023 Awarded: Antibiotic & Hypertension Stewardship.

• Internal, Adult and Family Medicine
• Adolescent Medicine/Pediatrics Departments
• Perinatology
• OBGYN/UROGYN
• Manages clinical operations, including staffing schedules, phone access to the healthcare team, and patient flow.
• Responsible for all appropriate documentation and reporting requirements, such as QA reports, performance evaluations, time sheets, and budget variance reports.
• Established performance goals and provides staff counseling, coaching, feedback, recognition, training, and development.
• Managed quality improvement initiatives for areas of responsibility and ensures compliance with HEDIS indicators and other mandated standards.
• Collaborated with Physicians and Managers to coordinate day-to-day patient care, ensure balanced provider panels within the health care team, and facilitate appointment access for members.
• Demonstrated clinical and managerial competence Demonstrated systems thinking with an ability to approach work as part of an interconnected system.

• Newborn Center/Lactation Department
• Serves as on-site leader to the health care team, including ancillary support services as needed.
• Plans, organizes, and directs the work of the department to ensure safe, high quality patient care. Manages the daily clinical operations, including staffing schedules, phone access to the health care team, and patient flow.
• Implemented the swift execution of the MAPMG Labor and Delivery Survey administered to Members through the Newborn Care Center/Lactation Department.
• Executes the service delivery plan for the department, set by the MAPMG Chief MCH Physicians and Health Plan Director.
• Collaborates with the MAPMG Chiefs of OBGYN/Pediatrics to assure that clinical support staff are functioning at an optimal level.
• Collaborates with Health Plan leaders to establish performance goals and provides counseling, coaching, feedback, recognition, training and development to staff.
• Directs and leads patient safety and workplace safety initiatives for the department(s).
• Directs and leads customer service, service recovery, and MPS initiatives.
• Assists with budget development and is responsible for payroll and non-payroll targets and variances.
• Supports, co-leads, and champions UBT work in and across the department(s). Responsible for process improvement.
• Collaborates with Materials Management to set supply PAR levels and acquire preferred formulary products, when feasible.
• Responsible for facility and equipment within the clinical departments and associated building spaces. Reports and escalates work orders exceeding service level agreement.
• Partners with regional and service area space planning committees and teams.
• Monitors and validates workflows in KPHC and other related electronic health record systems.

Conducted Newborn Assessment and Lactation Consultations

Cared for the Mother/Baby couplet

• SMILE Program
• Case management and home visitation of high-risk maternity clientele and infants
• Curriculum development for childbirth and breastfeeding education classes
• Prepare birth outcome reports for the County and State
• Attend coalition meetings in the County which focus on infant mortality, FIMR

• Undergraduate and RN to BSN students

• Adjunct Faculty for Maternal Child & Community Health

• Maternity, Med-Surg, Stroke Unit, Bariatric

• Maternity, Community Health
• Leadership Fundamentals

Cared for Mother/Baby Couplets

• Labor and Delivery
• Mother/Baby
• Antepartum

Mother/Baby Couplet Care

Med/Surg Care: Adults