Nia Palatto
Las Vegas,NV
Summary
Developed strong customer service and administrative skills in fast-paced, client-focused environment. Excels in communication, organization, and managing multiple tasks simultaneously. Seeking to transition to new field where these skills can be effectively utilized and further developed.
Overview
1
1
year of professional experience
Work History
Front Desk Receptionist/
LAS VEGAS SLEEP CENTER
12.2023 - Current
- Scheduled, coordinated and confirmed appointments and meetings.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
- Collected room deposits, fees, and payments.
- Expedited check-in and check-out procedures for guests, ensuring seamless experiences during their visits.
- Completed data entry and filing to keep records updated for easy retrieval.
- Confirmed appointments, communicated with clients, and updated client records.
- Worked flexible hours across night, weekend, and holiday shifts.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Handled assignments independently with good judgement and critical thinking skills.
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
- Maintained accurate records of visitor logs for security purposes and compliance with company policies.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
- Organized, maintained and updated information in computer databases.
- Developed strong working relationships with team members, fostering a positive work environment.
- Enhanced customer satisfaction by providing efficient and professional front desk services.
- Resolved customer problems and complaints.
- Collected insurance payments, processed transactions and updated relevant records.
- Interacted with representatives to receive or send orders.
- Greeted visitors warmly, creating positive first impression of organization.
- Organized and maintained files and records to ensure up-to-date documentation.
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Checked and verified insurance of patients.
- Sent and processed referrals.
Education
High School Diploma -
Arbor View High School
Las Vegas, NV06-2024
Skills
- Time management
- Customer service
- Scheduling
- Problem-solving skills
- Telephone etiquette
- Office organization
- Calendar management
- Punctual and reliable
Timeline
Front Desk Receptionist/
LAS VEGAS SLEEP CENTER
12.2023 - Current
High School Diploma -
Arbor View High School
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