Nia Philpot
Oak Park,MI
Summary
HR professional with a passion for nurturing an organization's workforce. I oversee every aspect of employee management including recruitment, onboarding, performance evaluation, training and career development.
Professional business leader prepared for challenges of Senior Manager role. Combines deep understanding of business operations with commitment to driving team success and achieving significant results. Renowned for adaptability in dynamic environments and collaborative approach to problem-solving, leveraging keen analytical and decision-making skills.
Overview
13
13
years of professional experience
Work History
Senior Manager, Talent Management
Integrity Marketing Group LLC
01.2023 - Current
- Build and maintain relationships with talent, talent managers, agents, producers and company executives.
- Drive business solutions through influence and collaboration in a matrix style organization.
- Manage internal and external talent requests to ensure proper execution and alignment with overall strategy.
- Develop streamlined processes, maintain talent database and calendars.
- Administer the department budget.
- Lead the talent positioning strategy in partnership with key stakeholders within all areas: Marketing, Sales and Client Service.
- Broad knowledge of human resources and talent management practices such as performance management, development planning, career management, succession planning, and change management to identify relevant solutions.
- Analyze internal/external data, identifies trends and implications & possible solutions.
- Identify unique talent/leadership/management development requirements and partners with talent management team to develop scalable solutions.
Training Manager, Sales
American Health Plans
09.2020 - 01.2023
- Developed and implemented a comprehensive learning and development program resulting in a 25% increase in employee engagement and productivity.
- Identify and assessed future and current training needs through needs analysis surveys and metrics.
- Conducted training needs analysis and identified skill gaps to design targeted learning initiatives.
- Collaborated with managers to align training programs with organizational objectives.
- Supported managers in identifying top talent and implemented a succession planning process.
- Implemented e-learning platforms to provide accessible and self-paced learning opportunities for employees.
- Created a standardized call evaluation to measure call quality and ensure a positive client experience.
- Assisted with the development and implementation of a Sales Tier System designed to increase retention and increase productivity.
Senior Communications Training Consultant
Quicken Loans
02.2013 - 07.2019
- Developed and managed the Train the Trainer program consisting of eight Communication team members (trainers, instruction designers).
- - Received The Amazing Support and Transformer awards, which is the highest awards an Operations training team member could receive for the development and implementation of the Train the Trainer Program.
- Created storyboards and supporting material for computer-based and instructor-led trainings to support for 4500 Operations team members.
- Analyzed adult learning gaps, created reports, and reviewed supporting data to determine ways to increase training effectiveness.
- Monitored team member’s performance by setting clear expectations, creating performance plans, and evaluating team member’s results.
- Delegated tasks, established deadlines, and communicated with business leaders regarding project updates to ensure completion within the desired timeframe.
- Researched vendors, compared quotes, and negotiated pricing while remaining within the team’s budget.
Leadership and Development Trainer
Quicken Loans
09.2012 - 01.2013
- Analyzed roles, created job descriptions, and inputted data into the HCM and LMS systems.
- Engaged candidates at college/career fairs and performed on-site interviews.
- Facilitated courses on leadership, employment law, coaching, and performance.
- Researched data for wellness plans and reporting purposes.
- Coordinated and facilitated team building activities and experiential trainings to increase employee engagement.
- Facilitated onboarding events and new hire training for 1000 plus new team members.
Education
Graduate Certificate - Human Resources
Eastern Michigan University
Ypsilanti, MI01.2015
Bachelor of Applied Science (B.A.Sc.) - Business/Corporate Communications
Eastern Michigan University
Ypsilanti, MISkills
- Strategic planning
- Cross- functional collaboration
- Operations management
- Data-driven decision making
- Organizational development
- Human resources management
- Business performance management
- Influencing and negotiating
- Training and development
- Employee development
- Cross-functional team coordination
Timeline
Senior Manager, Talent Management
Integrity Marketing Group LLC
01.2023 - Current
Training Manager, Sales
American Health Plans
09.2020 - 01.2023
Senior Communications Training Consultant
Quicken Loans
02.2013 - 07.2019
Leadership and Development Trainer
Quicken Loans
09.2012 - 01.2013
Graduate Certificate - Human Resources
Eastern Michigan University
Bachelor of Applied Science (B.A.Sc.) - Business/Corporate Communications
Eastern Michigan University
Similar Profiles
Justin YoungJustin Young
Life Insurance Agent at Integrity Marketing GroupLife Insurance Agent at Integrity Marketing Group
Sarah KronketSarah Kronket
Licensing Manager at Integrity Marketing GroupLicensing Manager at Integrity Marketing Group
Nagaraju VNagaraju V
Senior Cloud Engineer at Integrity Marketing GroupSenior Cloud Engineer at Integrity Marketing Group