Nia Powell
Halethorpe,MD
Summary
Aspiring guidance counselor with a strong background in customer service and a passion for assisting others. Over the past decade, I have developed valuable skills that will enable me to excel in this field. Currently enrolled in a counseling psychology program at a small Adventist school, I am actively pursuing a bachelor's degree to enhance my expertise and make a positive impact on individuals seeking guidance.
Overview
5
5
years of professional experience
Work History
Lead Server/Trainer
Tuscan Prime Italian Chophouse
04.2023 - Current
- My main responsibility is creating a guest experience unique and catered to each individual party
- I enforce that all the company’s standards and guidelines are met and held to an acceptable standard
- I also ensure that each server in the restaurant is equipped with knowledge to better perform and serve guests
- An accomplishment I am proud of, is being named one of the two lead servers here at this establishment
- I received this title within six months, and it is an honor because we are continuously expanding and there is room for many opportunities
Waitress
Cheesecake Factory
11.2021 - 03.2023
- I was responsible for learning a menu that had over 300+ food, drink, and dessert items
- I have experience working in a high-volume restaurant
- I also consider myself to be a great communicator due to the task of relaying orders from guest to kitchen in a way that is convenient for the kitchen and efficient for the guests
- My favorite part of my job is being able to connect with people in a fast-paced environment and building connections to see them again
- My greatest accomplishment of working at The Cheesecake Factory would be the daily compliments from guests to my management team
- It was very humbling and heartfelt to know I was impacting not only a dining experience but often days of many people who dined with us
Receptionist
H&R Block
01.2020 - 04.2022
- Scheduled and set up meetings between tax professionals and clientele
- Responsible for completing an average of 50 phone calls per day during tax season
- Also performed communication process through emails and alert systems
- I have experience with credit card readers and cash registers for payment processing
- I also have great organizational skills due to filing both paper and electronic information of clients for the company
- My favorite part of working with H&R Block is being able to help build personal connections with clientele and build a 'regular customers' basis while expanding to others
Education
Bachelor of Science - Counseling Psychology
Washington Adventist University
01-2027
Associate’s degree - General Education of Social Sciences
Frederick Community College
04.2020
Skills
- Food Safety Regulations
- Alcoholic Beverage Regulation
- Point Of Sale (POS) Systems
- Microsoft Office
- Appointment Setting
- Communication Skills
- Problem Solving
- Teamwork
- Memorization
- Close Attention to Detail
- Strong multitasking
- Exceptional leadership
Timeline
Lead Server/Trainer
Tuscan Prime Italian Chophouse
04.2023 - Current
Waitress
Cheesecake Factory
11.2021 - 03.2023
Receptionist
H&R Block
01.2020 - 04.2022
Associate’s degree - General Education of Social Sciences
Frederick Community College
Bachelor of Science - Counseling Psychology
Washington Adventist University
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