Nia Robinson
Houston,TX
Summary
Driven Customer Service Representative with a proven track record at First Class Workforce Solutions. Excelled in leveraging active listening and critical thinking to enhance customer satisfaction. Skilled in data entry, ensuring efficient problem resolution. Demonstrated a commitment to excellence, achieving a significant improvement in customer service metrics.
Friendly and empathetic with excellent communication skills, dedicated to providing outstanding service and support. Possesses solid understanding of customer needs and conflict resolution, coupled with strong problem-solving abilities. Aiming to build positive customer relationships and contribute to customer satisfaction and loyalty.
Overview
1
1
year of professional experience
1
1
Certification
Work History
Customer Service Representative
First Class Workforce Solutions
06.2024 - Current
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Addressed customer inquiries to ensure satisfaction and foster positive service experience.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
Education
High School Diploma -
KIPP Sunnyside High School
Houston, TX05-2024
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
Certification
- Emergency Police Dispatcher (EPD) - International Academies of Emergency Dispatch (IAED).
- Emergency Fire Dispatcher (EFD) - International Academies of Emergency Dispatch (IAED).
- Emergency Medical Dispatcher (EMD) - International Academies of Emergency Dispatch (IAED).
Timeline
Customer Service Representative
First Class Workforce Solutions
06.2024 - Current
High School Diploma -
KIPP Sunnyside High School
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