Nia Russell

• Leveraged extensive skincare knowledge to recommend tailored product solutions, enhancing customer satisfaction and loyalty.

• Applied sales expertise to drive product sales, achieving an average of 10-15 credit card sign-ups weekly.

• Maintained efficient inventory management and ensured accurate product stocking to meet customer demands.

• Delivered exceptional customer service, creating a welcoming and professional environment.

• Managed store opening and closing procedures, ensuring proper security measures were in place
• Trained and supervised a team of sales associates, providing ongoing feedback and support to drive performance
• Implemented inventory control processes to minimize shrinkage and ensure accurate stock levels
• Resolved customer complaints and issues in a timely and professional manner, maintaining a high level of customer satisfaction
• Managed daily operations of the front desk, including answering phones, scheduling appointments, and greeting clients with a friendly and professional demeanor
• Oversaw opening and closing procedures, ensuring the security and organization of the office at all times
• Trained and supervised new reception staff on office procedures and customer service protocols to maintain a high standard of service
• Assisted with inventory management, ordering office supplies, and maintaining a clean and organized work environment

• Accurately input financial data into the company's database or tax software
• Ensure data confidentiality and integrity, adhering to regulatory requirements
• Conduct data quality checks and resolve discrepancies promptly
• Assist in preparing financial reports and tax returns
• Maintain organized filing systems and meet deadlines

• Supported daily operations of a trucking business, including scheduling, logistics coordination, and administrative tasks
• Assisted with dispatching, route planning, and maintaining communication with drivers and clients
• Managed paperwork, invoices, and documentation