Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Nia Sanders

Stockbridge,GA

Summary

Results-oriented achiever with proven ability to exceed targets and drive success in fast-paced environments. Combines strategic thinking with hands-on experience to deliver impactful solutions and enhance organizational performance.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Server

Hudson Grille
10.2023 - Current
  • Deliver exceptional customer service in a fast-paced restaurant setting, enhancing the overall dining experience.
  • Collaborate with kitchen staff to ensure timely and accurate food preparation and order delivery.
  • Utilize suggestive selling techniques to promote specials and featured dishes, effectively increasing sales.
  • Demonstrated strong multitasking skills by managing approximately 4 to 6 tables simultaneously without compromising service quality.
  • Cultivated warm relationships with regular customers.
  • Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
  • Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
  • Handled cash transactions accurately, contributing to balanced daily financial reports.
  • Assisted in training new hires, providing guidance on restaurant standards and best practices.
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.

Remote-Hybrid Customer Service Representative

Home Depot
05.2022 - Current
  • Handled customer phone inquiries, providing information and resolving issues, enhancing remote customer service.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Implement innovative strategies to enhance customer satisfaction while utilizing feedback to improve service experiences.
  • Update account information and maintain accurate customer records, tracking service cases to improve operational efficiency.
  • Coordinated with cross-functional teams to ensure timely delivery of products and services while maintaining high levels of customer satisfaction.
  • Collaborate with team members to exceed service goals and enhance the overall customer experience.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Worked effectively in fast-paced environments.
  • Excellent communication skills, both verbal and written.

Baker

Sammy Cheezecakes
12.2020 - 06.2022
  • Produced consistently high-quality baked goods for customers.
  • Developed and updated creative recipes to attract new customers and enhance market differentiation.
  • Implemented quality control measures to ensure consistency in taste and presentation, maintaining a high reputation for baked goods.
  • Managed multitasking and prioritization to meet production and delivery deadlines while adhering to food safety regulations.
  • Adapted baking techniques for special dietary needs, expanding customer base to include those with dietary restrictions.
  • Increased customer satisfaction with friendly and efficient service.
  • Leveraged social media to showcase bakery creations, significantly increasing online engagement and inquiries.
  • Complied with health and safety codes to protect staff and customers.
  • Assisted customers with selecting suitable cake designs based on their preferences, demonstrating excellent listening skills and attention to detail.

Assistant Store Manager

Lids
01.2019 - 11.2021
  • Conducted accurate cash intake monitoring and regular inventory counts to ensure stock accuracy and financial integrity, reducing discrepancies effectively.
  • Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
  • Analyzed sales and gross profit reports to evaluate operational efficiency and identify areas for improvement.
  • Enhanced merchandising and promotional strategies, resulting in increased customer engagement and sales growth.
  • Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
  • Fostered a positive work culture by promoting teamwork and recognizing individual achievements among staff members regularly.
  • Reported issues to higher management with great detail.

Team Member/Server

Chick-fil-A
01.2016 - 12.2018
  • Delivered exceptional customer service by accurately taking orders and upselling items to enhance guest satisfaction.
  • Supported operational efficiency by maintaining clean and organized work areas and by stepping in during coworker absences and peak periods.
  • Cultivated strong relationships with team members and participated in continuous training to improve product knowledge and service delivery.
  • Operated register to process payments and collect cash payment for order totals.
  • Worked 3 to 4 different stations to provide optimal coverage and meet production goals.
  • Addressed and resolved customer complaints in polite and professional manner.
  • Contributed to a positive work environment by consistently demonstrating professionalism, adaptability, and strong interpersonal skills.
  • Broke down boxes and cartons, disposing of refuse in proper cardboard receptacles.
  • Maintained strict adherence to company policies and procedures while sustaining high-quality work standards under pressure.

Education

Associate of Applied Science - Nursing

Georgia State University
Atlanta, GA
12-2026

High School Diploma - undefined

Eagle's Landing Christian Academy
McDonough, GA
05.2018

Skills

  • Collaborative strategic planning
  • Customer-focused complaint resolution
  • Administrative coordination
  • Order Fulfillment
  • Multitasking
  • Food Safety
  • Communication Skills
  • Time Management
  • Organizational Skills
  • Attention To Detail
  • Interpersonal Skills
  • Flexibility
  • Independence
  • Exceptional customer service

Certification

BLS Certification, American Heart Association

Languages

Spanish
Limited Working

Timeline

Server

Hudson Grille
10.2023 - Current

Remote-Hybrid Customer Service Representative

Home Depot
05.2022 - Current

Baker

Sammy Cheezecakes
12.2020 - 06.2022

Assistant Store Manager

Lids
01.2019 - 11.2021

Team Member/Server

Chick-fil-A
01.2016 - 12.2018

High School Diploma - undefined

Eagle's Landing Christian Academy

Associate of Applied Science - Nursing

Georgia State University

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Nia Sanders