Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Nia Savala

Las Vegas,NV

Summary

Knowledgeable and dedicated customer service professional with extensive experience in the hospitality industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Banking Customer Service Representative

USAA Federal Savings Bank
12.2022 - Current
  • Enhanced customer satisfaction by providing prompt and accurate responses to inquiries regarding bank products and services.
  • Streamlined account opening processes for new clients, resulting in more efficient and user-friendly experience.
  • Assisted customers in navigating online banking platforms, improving their overall digital banking experience.
  • Collaborated with team members to meet monthly performance targets, contributing to branch's success.
  • Implemented feedback from management to continuously improve performance and exceed expectations in customer service delivery.
  • Participated in regular training sessions to stay up-to-date on industry trends, regulatory changes, and product offerings.
  • Assisted in fraud prevention efforts by closely monitoring customer accounts and reporting suspicious activity as required.
  • Managed approximately 50 incoming calls, emails and faxes per day from customers.

Insurance Producer

State Farm
07.2022 - 12.2023
  • Increased client satisfaction by providing personalized insurance solutions tailored to individual needs.
  • Developed strong relationships with clients, fostering trust and loyalty for long-term business growth.
  • Collaborated with underwriters to ensure accurate risk assessment and appropriate coverage options.
  • Conducted thorough needs assessments for prospective clients, identifying gaps in their current coverage plans.
  • Provided exceptional customer service, addressing client concerns promptly and professionally.
  • Conducted regular follow-ups with existing clients to review coverage needs and suggest appropriate adjustments.
  • Enhanced referral network by building strong relationships with other industry professionals such as mortgage brokers and financial advisors.
  • Managed approximately 50 incoming calls, emails and faxes per day from customers.

Model Cocktail Server

Larry Flynt's Hustler Club
11.2019 - 07.2022
  • Provided attentive service, regularly checking in on guests to ensure their needs were met.
  • Managed cash transactions accurately, ensuring proper handling of payments and tips.
  • Developed strong relationships with regular guests, creating personalized experiences that encouraged loyalty.
  • Increased repeat clientele by building rapport with patrons and anticipating their preferences.
  • Enhanced customer experience by efficiently taking and delivering drink orders, providing excellent service.
  • Boosted beverage sales through strategic upselling techniques and promoting daily specials.
  • Supported and positive work culture through effective communication and teamwork among colleagues across various departments within establishment.

Model Bartender

Drai's Nightclub
05.2018 - 06.2020
  • Managed cash handling duties responsibly, ensuring accurate accounting at end of each shift.
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
  • Efficiently opened or closed bar according to established procedures, ensuring preparedness for each shift.
  • Maintained clean and organized workspace, ensuring compliance with health and safety regulations.
  • Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
  • Kept bar presentable and well-stocked to meet customer needs.

Model Bartender & Server

Twin Peaks Restaurant
02.2016 - 05.2018
  • Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
  • Managed high volume of customers during peak hours, maintaining prompt and efficient service.
  • Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
  • Remained calm and poised when dealing with difficult customers or during busy shifts.
  • Used cash registers and credit card machines to cash out customers.
  • Supported teamwork atmosphere among staff members through clear communication and collaboration during shifts.

Education

High School Diploma -

Silverado High School
Henderson, NV
06.2013

Skills

  • Product knowledge
  • Compliance Awareness
  • Sales proficiency
  • Strong Numeracy Skills
  • Sales and Upselling

Certification

  • Licensed Life and Health Insurance Producer

Timeline

Banking Customer Service Representative

USAA Federal Savings Bank
12.2022 - Current

Insurance Producer

State Farm
07.2022 - 12.2023

Model Cocktail Server

Larry Flynt's Hustler Club
11.2019 - 07.2022

Model Bartender

Drai's Nightclub
05.2018 - 06.2020

Model Bartender & Server

Twin Peaks Restaurant
02.2016 - 05.2018

High School Diploma -

Silverado High School

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Nia Savala