NIA SIMON
Regional Field Trainer
Covington,GA
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
10
10
years of professional experience
Work History
Regional Field Trainer/Reg Behavior Technician
Autism Learning Partners
Atlanta, GA
08.2020 - Current
- Currently provide direct client care to children on the spectrum, implementing treatment plans designed by a Board-Certified Behavior Analyst (BCBA).
- Was promoted to a field trainer then Regional Field Trainer; helping to support new behavior technicians joining the field.
- Use role playing and set power point material to present information in a weekly training for new Behavior Technicians
- Monitored, evaluated and debriefed Behavior Technicians on progress after training.
- Was a vital part in an added vital program to increase BT pass rate to become registered.
Patient Access Representative
Emory Healthcare
Decatur, GA
01.2017 - 05.2019
- Applied knowledge of payer requirements and utilized on-line eligibility systems to verify patient coverage and policy limitations.
- Cultivated positive relationships with patients to help facility meet satisfaction scores and patients obtain best possible care.
- Verified demographics and insurance information to register patients in computer system.
- Registered patients by completing face-to-face interviews to obtain demographic, insurance and medical information.
- Obtained necessary signatures for privacy laws and consent for treatment.
- Communicated financial obligations to patients and collected fees at time of service.
- Applied HIPAA privacy and security regulations while handling patient information.
Substitute Teacher
Decatur Adventist Junior Academy
Stone Mountain, GA
10.2016 - 12.2016
- Supervised by sitting in on classes where the teacher was out and administered lessons or tests that were left.
- Enforced classroom routines to keep students on schedule and operating at consistent level.
- Provided classroom instruction outlined in teacher's lesson plans.
- Provided notes and reports on school day activities to primary teacher.
- Established and enforced rules for behavior and procedures to maintain order among students.
CSR/Shift Leader
Adventist Information Ministry, E Campus
Berrien Springs, MI
04.2013 - 12.2015
- Answered incoming calls, providing frontline customer support or assistance with product and service transactions.
- Demonstrated excellent communication skills in resolving product and consumer complaints.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Developed strong customer relationships to encourage repeat business.
- Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
- Mentored new employees on procedures and policies to maximize team performance.
Education
Some College (No Degree) - Family Studies
Andrews University
Berrien Springs, MI12.2023
High School Diploma -
Northeastern Academy
Brooklyn, NY06.2011
Skills
- Supervision & leadership
- Friendly, positive attitude
- Orientation procedures
- Clerical support
- Microsoft Office expertise
- Problem-solving abilities
- Communication
- Team management
- Analytical skills
- Good work ethic
Timeline
Regional Field Trainer/Reg Behavior Technician
Autism Learning Partners
08.2020 - Current
Patient Access Representative
Emory Healthcare
01.2017 - 05.2019
Substitute Teacher
Decatur Adventist Junior Academy
10.2016 - 12.2016
CSR/Shift Leader
Adventist Information Ministry, E Campus
04.2013 - 12.2015
Some College (No Degree) - Family Studies
Andrews University
High School Diploma -
Northeastern Academy