Nia Strickler
Summary
Experienced Office Management and Administration Professional with over 10 years of demonstrated ability in delivering mission-critical results. Offering outstanding communication and cross-cultural team management skills. Entrepreneurial attitude for optimal profitability. Ambitious team member adept at creating strategic alliances with organizational leaders and effectively aligning with and supporting key business initiatives.
Overview
8
8
years of professional experience
Work History
Customer Service Liaison
Fresenius Medical Kidney Care
01.2024 - Current
- Manage approximately 80-100 calls a day while maintaining professional and empathetic demeanor with patients.
- Collaborate with team members to ensure seamless service delivery and consistent customer support.
- Exceed monthly performance metrics consistently, contributing to success of call center operations.
- Handle escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
- Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
- Deliver consistent top-notch performance under pressure during peak calling hours or challenging situations.
- Place outbound customer service or customer satisfaction calls to follow up on issues.
- Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
Inside Sales Coordinator
Marpai, Inc
08.2023 - 12.2023
- Streamlined sales process for improved efficiency through diligent follow-ups and timely communication with clients and vendors.
- Increased sales revenue by 20% establishing strong relationships with clients and identifying new business opportunities.
- Evaluated current processes for potential automation opportunities, implementing changes that led to increased productivity.
- Reviewed pricing for accuracy on all small group clients.
- Performed data entry for prospects and sold clients to allow for appropriate reporting and projections.
- Provided pricing data for Finance team for each sold small group client to allow for timely and accurate billing of clients.
- Prepared and sent proposals to obtain stop-loss quotes.
- Coordinated contract execution for new and renewing small group clients.
- Assisted in growing small group self-funded sales.
- Increased customer satisfaction by promptly addressing inquiries and providing accurate product information.
Account Coordinator
BenefitMall
06.2021 - 08.2023
- Offer full broker services to assist over 100 small to midsize companies with upcoming renewals
- Analyze client requirements and prepare comprehensive plans that meet group benefits needs
- Advise current and potential clients on multiple insurance benefits and options designed to provide coverage for their employees
- Maintain accurate, up—to date files on more than 100 clients including current plan, group contact, premiums, enrolled members, and commission
- Conduct calls and send emails to Brokers, Agencies, and companies to maintain accounts and assist multiple markets
- Recover overrides that have not been paid out on active groups
- Build relationships with clients through active listening and problem solving to provide excellent service.
- Facilitate weekly status reports, project documentation and client billing.
Business Retention Executive
BenefitMall
11.2019 - 06.2021
- Completed retention-focused projects from scoping through execution.
- Collaborated with Sales teams to resolve customer complaints and drive customer experience.
- Identified and assessed customer's needs quickly and accurately.
- Resolved problems with high-profile customers to maintain relationships and increase return customer base.
- Collaborated with upper management to implement continuous improvements and exceed team goals.
- Managed accounts to retain existing relationships and grow share of business.
- Held one-on-one meetings with sales team members to identify selling hurdles and offered insight into best remedy.
- Engaged in product training, demonstrations, consumer awareness, branding, and acquisition initiatives to raise awareness and revenues.
Sales Administrative Assistant
BenefitMall
05.2019 - 11.2019
- Interacted with customers professionally by phone, email, or in-person to provide information and direct to desired staff members
- Built relationships with clients through active listening and quick resolution of their issues to provide excellent service
- Displayed consistent, positive attitude towards customers, peers, and other personnel, even during high-stress situations
- Responded to customer calls within thirty minutes to swiftly resolve issues and answer questions
- Communicated with approximately 50 customers daily to request information and ensure completion of paperwork
Insurance Sales Agent
US Health Advisors
10.2018 - 05.2019
- Contributed ideas and offered constructive feedback at weeklysales and training meetings
- Evaluated leads obtained through direct referrals, leaddatabases and cold calling
- Collected all premiums on or before effective date of coverage
- Upsold additional products and services after identifyingcustomer needs and requirements
- Met with ten existing andprospective clients each weekto market appropriateinsurance policies
- Approached potential clients by using direct marketingtechniques, including mailings and phone contacts
Center Sales Manager
Advance America
09.2017 - 10.2018
- Decreased inventory shrinkage, drive-off and daily cashdiscrepancies by closely monitoring daily operations
- Lead and managed a team of four customer servicerepresentatives to establish deadlines and qualifyleads
- Recruited, hired, and trained over ten new team members in twomonths
- Kept orderly and accurate accounting records by monitoring salesdocumentation
- Oversaw employee performance, corrected problems, andincreased efficiency to maintain productivity targets
- Successfully closed on an average of twenty loans per month
- Maintained drive and determination to obtain personal and teamobjectives and goals.
Customer Service Representative
Advance America
03.2017 - 09.2017
- Submitted loan applications to credit analysts for furtherverification and suggestions
- Completed loan contracts by explaining provisions toapplicants, obtaining signatures and notarization, andcollecting fees
- Educated customers on terms and conditions of loans to provideclear understanding
- Analyzed financial status, credit, and property todetermine feasibility of granting loans
- Negotiated payment arrangements with customers and creditinstitutions to assist in repairing credit history
- Recommended loan approvals and denials based on customer loanapplication reviews
Guest Service Associate
RaceTrac Petroleum
05.2016 - 03.2017
- Welcomed customers into the store and helped locate items
- Completed all point of sale opening and closing procedures,including counting contents of cash register
- Kept facility and food prep areas clean, tidy, and professional inappearance to maximize worker efficiency and promote customerengagement
- Completed physical inventory counts everyday
- Communicated with vendors regarding back-order availability, futureinventory, and special orders
- Answered customer questions regarding merchandise and pricing
Skills
- Skilled Collaborator
- Training and Development
- Committed High Achiever
- Effective Cross Functional Communicator
- Solution Oriented
- Data Entry
- Project Management
- Insurance and Client Billing
- Rapid and Adaptive
- SalesForce
- Vanilla Soft CRM
- Google Suite
- Microsoft Programs
- OnBase
Timeline
Customer Service Liaison
Fresenius Medical Kidney Care
01.2024 - Current
Inside Sales Coordinator
Marpai, Inc
08.2023 - 12.2023
Account Coordinator
BenefitMall
06.2021 - 08.2023
Business Retention Executive
BenefitMall
11.2019 - 06.2021
Sales Administrative Assistant
BenefitMall
05.2019 - 11.2019
Insurance Sales Agent
US Health Advisors
10.2018 - 05.2019
Center Sales Manager
Advance America
09.2017 - 10.2018
Customer Service Representative
Advance America
03.2017 - 09.2017
Guest Service Associate
RaceTrac Petroleum
05.2016 - 03.2017
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