Dynamic Individual seeking to join Law Enforcement with a solid diverse background. Proven ability to manage and resolve conflicts and demonstrated strong communication and problem-solving skills in high-pressure/fast paced environments.
Overview
10
10
years of professional experience
Work History
Warehouse Lead
Empire Distributors
09.2023 - Current
Trained employees on equipment operation and safety protocols.
Managed a team of warehouse personnel, delegating tasks effectively to optimize workflow.
Managed day-to-day operations of warehouse, freight and parcel shipments, returns, and transfers.
Followed verbal and written instructions to properly move and ship products.
Collaborated with other departments to address any issues or discrepancies in orders, ensuring smooth communication across teams.
Facilitated cross-training amongst team members to enhance overall skillset and improve staff flexibility during peak seasons or absences.
Used hand-held scanners and physical logs to accurately track item movements.
Increased accuracy in inventory tracking through meticulous record-keeping and routine audits.
Kept storage areas organized, clean, and secure to fully protect company assets.
Logistics Account Executive
Total Quality Logistics Inc.
09.2022 - 09.2023
Negotiated favorable shipping rates with carriers, resulting in significant cost savings.
Analyzed shipment data to identify trends, areas of improvement, and present recommendations for efficiency gains.
Prepared detailed reports on account performance, highlighting key achievements and areas for improvement during client meetings.
Coordinated timely deliveries by closely monitoring shipment schedules and proactively addressing potential delays.
Provided exceptional customer service by promptly addressing inquiries and resolving issues related to shipments or account management.
Customer Relationship Advocate
Fidelity Investments
07.2021 - 08.2022
Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
Conducted regular client outreach initiatives for maintaining a positive brand image and promoting new products or services.
Created a welcoming environment for clients by consistently exhibiting professionalism, empathy, and patience during all interactions.
Assisted in developing targeted marketing campaigns based on customer preferences, resulting in increased engagement and sales opportunities.
Create work orders for client issues and provide technical account maintenance
Collaborate with associates across departments to ensure smooth client transitions
Cashier
Moe's Southwest Grille
07.2015 - 08.2016
Greeted customers entering store and responded promptly to customer needs.
Welcomed customers and helped determine their needs.
Worked flexible schedule and extra shifts to meet business needs.
Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.