Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Nia Sumpter

Cary,NC

Summary

Dynamic Individual seeking to join Law Enforcement with a solid diverse background. Proven ability to manage and resolve conflicts and demonstrated strong communication and problem-solving skills in high-pressure/fast paced environments.

Overview

10
10
years of professional experience

Work History

Warehouse Lead

Empire Distributors
09.2023 - Current
  • Trained employees on equipment operation and safety protocols.
  • Managed a team of warehouse personnel, delegating tasks effectively to optimize workflow.
  • Managed day-to-day operations of warehouse, freight and parcel shipments, returns, and transfers.
  • Followed verbal and written instructions to properly move and ship products.
  • Collaborated with other departments to address any issues or discrepancies in orders, ensuring smooth communication across teams.
  • Facilitated cross-training amongst team members to enhance overall skillset and improve staff flexibility during peak seasons or absences.
  • Used hand-held scanners and physical logs to accurately track item movements.
  • Increased accuracy in inventory tracking through meticulous record-keeping and routine audits.
  • Kept storage areas organized, clean, and secure to fully protect company assets.

Logistics Account Executive

Total Quality Logistics Inc.
09.2022 - 09.2023
  • Negotiated favorable shipping rates with carriers, resulting in significant cost savings.
  • Analyzed shipment data to identify trends, areas of improvement, and present recommendations for efficiency gains.
  • Prepared detailed reports on account performance, highlighting key achievements and areas for improvement during client meetings.
  • Coordinated timely deliveries by closely monitoring shipment schedules and proactively addressing potential delays.
  • Provided exceptional customer service by promptly addressing inquiries and resolving issues related to shipments or account management.

Customer Relationship Advocate

Fidelity Investments
07.2021 - 08.2022
  • Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
  • Conducted regular client outreach initiatives for maintaining a positive brand image and promoting new products or services.
  • Created a welcoming environment for clients by consistently exhibiting professionalism, empathy, and patience during all interactions.
  • Assisted in developing targeted marketing campaigns based on customer preferences, resulting in increased engagement and sales opportunities.
  • Create work orders for client issues and provide technical account maintenance
  • Collaborate with associates across departments to ensure smooth client transitions

Cashier

Moe's Southwest Grille
07.2015 - 08.2016
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.

Education

Bachelor of Arts - Criminal Justice

Wright State University
Dayton, OH
05-2021

Skills

  • Supervisory experience
  • Time management
  • Customer service
  • Attention to detail
  • Problem-solving
  • Conflict resolution
  • Performance improvement
  • Multitasking and organization
  • Team collaboration
  • Information confidentiality
  • Employee training
  • Communication skills
  • Task delegation

Languages

ASL
Professional Working

Timeline

Warehouse Lead

Empire Distributors
09.2023 - Current

Logistics Account Executive

Total Quality Logistics Inc.
09.2022 - 09.2023

Customer Relationship Advocate

Fidelity Investments
07.2021 - 08.2022

Cashier

Moe's Southwest Grille
07.2015 - 08.2016

Bachelor of Arts - Criminal Justice

Wright State University

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Nia Sumpter