Nia Thompson
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
2
2
years of professional experience
Work History
Customer Service Specialist
Blueground
01.2020 - 04.2020
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
- Complied with company policies and procedures by encouraging positive and effective work environment among all employees.
- Collected customer feedback and made process changes to exceed customer satisfaction goals.
- Coordinated with janitorial, and handy-person staff on maintenance and upkeep of the units.
Customer Service Representative/Data Entry Specialist
Robert Half
01.2019 - 01.2020
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Evaluated account and service histories to identify trends, using data to mitigate future issues.
Office Receptionist/Office Assistant
Alliance Computing Solutions
07.2018 - 01.2019
- Maintained files and records by implementing effective filing systems that boosted efficiency and organization.
- Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
- Kept accounts in balance and ran daily reports to verify totals.
- Used quick response and dynamic service skills to build relationships with patrons, improving customer retention rate.
- Calculated billings and posted charges to room accounts, reviewing charges with guests at checkout.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
Education
Associate of Arts - Urban Studies
Stella And Charles Guttman Community College of The City University of New York, The
New York, NYCertificate of Accounting And Bookkeeping - Accounting Technology And Bookkeeping
Alliance Computing Solutions (ACS)
Flushing, NY07.2018
Skills
- Customer Service
- Effective Written and Verbal Communication
- Intuit QuickBooks
- Microsoft Office
- Collaborative Environments
- Administrative Duties
- Property Service Contract Administration
- Cash Register Operations
- Customer Service and Assistance
- Data Evaluation
- Complaint Reviews
- Team-Building Exercises
Quote
We are part of this universe; we are in this universe, but perhaps more important than both of those facts, is that the universe is in us.
Neil deGrasse Tyson
Timeline
Customer Service Specialist
Blueground
01.2020 - 04.2020
Customer Service Representative/Data Entry Specialist
Robert Half
01.2019 - 01.2020
Office Receptionist/Office Assistant
Alliance Computing Solutions
07.2018 - 01.2019
Associate of Arts - Urban Studies
Stella And Charles Guttman Community College of The City University of New York, The
Certificate of Accounting And Bookkeeping - Accounting Technology And Bookkeeping
Alliance Computing Solutions (ACS)
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