Nia Young-Perry
Dorchester,MA
Summary
Proven Advanced Medical Support Assistant with a track record of enhancing patient satisfaction and streamlining appointment schedules at Veterans Affairs Medical Center. Skilled in HIPAA compliance and patient communication, adept at resolving conflicts with empathy. Demonstrates a continuous learning mindset, ensuring high-quality customer service and efficient data management.
Overview
8
8
years of professional experience
Work History
Advanced Medical Support Assistant
Veterans Affairs Medical Center
02.2023 - Current
- Maintained strict compliance with HIPAA regulations, ensuring the protection of sensitive patient information.
- Promoted effective communication among medical staff by serving as a reliable liaison between physicians, nurses, and administrative personnel.
- Managed high call volume, addressing patient inquiries and concerns with professionalism and empathy.
- Provided exceptional customer service to patients, visitors, and colleagues, fostering a welcoming environment at all times.
Advanced Medical Support Assistant
Veterans Affairs Medical Center
11.2021 - 02.2023
- Assisted in training new staff members on clinic policies, procedures, and software systems for seamless integration into the team.
- Enhanced patient satisfaction by efficiently managing appointment schedules and providing timely reminders.
- Determined nature and urgency of patient requests to refer patients to appropriate medical staff.
- Provided backup support to office staff by completing billing and filing tasks, answering phones and scheduling appointments.
Advanced Medical Support Assistant
Veterans Affairs Medical Center
08.2020 - 11.2021
- Mailed patient appointment letters.
- Scheduled appointments for patients at [Business Name].
- Increased patient access to care by effectively coordinating referrals to specialists and diagnostic services.
- Verified and updated clinical records.
Secretary
CareOne at Randolph
06.2018 - 08.2020
- Handled sensitive information discreetly, maintaining confidentiality when managing personnel files or financial data.
- Answered multi-line phone system and enthusiastically greeted callers.
- Maintained daily report documents, memos and invoices.
- Scheduled appointments and conducted follow-up calls to clients.
Call Center Representative
Maxim Staffing Solutions
06.2016 - 06.2017
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
- Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
- Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
Education
High School Diploma -
Jeremiah E Burke High School
Boston, MA06.2012
Skills
- Conflict resolution techniques
- Patient Communication
- HIPAA Compliance Understanding
- Customer Service
- Compassionate
- Appointment Scheduling Expertise
- Continuous learning mindset
- Data entry proficiency
- Insurance Verification
Timeline
Advanced Medical Support Assistant
Veterans Affairs Medical Center
02.2023 - Current
Advanced Medical Support Assistant
Veterans Affairs Medical Center
11.2021 - 02.2023
Advanced Medical Support Assistant
Veterans Affairs Medical Center
08.2020 - 11.2021
Secretary
CareOne at Randolph
06.2018 - 08.2020
Call Center Representative
Maxim Staffing Solutions
06.2016 - 06.2017
High School Diploma -
Jeremiah E Burke High School
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