Summary
Overview
Work History
Education
Skills
Timeline
Generic

Teya L. Gill

Del City

Summary

Dynamic Receivables Account Specialist at Hertz with expertise in billing resolution and payment processing. Proven ability to enhance customer satisfaction through effective problem-solving and leadership. Skilled in Microsoft Office Suite and data analysis, consistently delivering accurate results and optimizing service delivery. Committed to achieving excellence in all financial operations.

Overview

10
10
years of professional experience

Work History

Receivables Account Specialist

Hertz
Oklahoma City
04.2015 - Current
  • Managed customer accounts and addressed inquiries to ensure effective service delivery.
  • Utilized software systems to track account statuses and transactions.
  • Resolved billing discrepancies, facilitating prompt payments from customers.
  • Responded promptly to customer phone calls and emails, providing exceptional service.
  • Collaborated with team members to enhance overall customer service experiences.
  • Worked with other departments to resolve issues related to customer accounts.

Payment Clerk

Hertz
Oklahoma City
09.2022 - 04.2025
  • Conducted research on accounts to identify causes of unpaid invoices.
  • Resolved unpaid accounts through e-mailed invoices and chargeback reconciliations.
  • Managed cash handling procedures to ensure compliance with company policies.
  • Utilized various electronic payment methods, including driver's license as an alternative.
  • Processed rejected invoices by correcting missing data to ensure timely payments.
  • Employed Internet Explorer, Outlook, Excel, and DOS for operational efficiency.

Tax Specialist

Paycom
Oklahoma City
06.2021 - 11.2022
  • Filed accurate and timely tax reports for businesses.
  • Assisted businesses with overdue IRS notices, overpayments, and refund checks.
  • Executed all tax filing and depositing duties at least two days prior to deadlines.
  • Utilized company data software, Outlook, Excel, Betti, and Google Chrome effectively.
  • Assisted clients with tax planning strategies to minimize liabilities and optimize refunds.
  • Reviewed documentation for accuracy and ensured adherence to relevant tax laws.
  • Collaborated with team members to streamline processes and improve service delivery.
  • Conducted research on complex tax issues to provide informed recommendations to clients.

Shift Lead

Walgreen
Oklahoma City
04.2022 - 09.2022
  • Engaged customers through greetings and assistance with products and services.
  • Supervised daily operations and ensured compliance with company policies.
  • Resolved customer issues and answered inquiries to ensure positive experiences.
  • Assisted with daily paperwork for cash and check transactions during opening and closing shifts.
  • Managed merchandise stock rotation using first in, first out method while maintaining accurate inventory counts.
  • Conducted bookkeeping activities for vendors including cash reports, cash counts, ledgers, and bill payments as needed.
  • Handled pick-up and drop-off of customer packages for FedEx while maintaining accurate inventory records.
  • Resolved customer complaints using effective communication techniques.
  • Assisted in maintaining store cleanliness and organization standards.
  • Provided feedback to management on team performance and workflow improvements.
  • Assisted in the training of new employees.

Tax Preparer

Jackson Hewitt
Oklahoma City
11.2018 - 04.2021
  • Provided daily feedback to employees and addressed tax inquiries regarding forms.
  • Delivered information to clients over the phone concerning tax-related questions.
  • Managed nightly accounting, including deposits of cash, credit cards, and checks.
  • Utilized Internet Explorer and Google Docs for documentation and spreadsheets.
  • Prepared tax returns for individual and small business clients in compliance with regulations.
  • Reviewed financial documents to ensure accuracy and adherence to tax laws.
  • Conducted interviews to collect essential information for tax filings.
  • Educated clients on available deductions and credits to optimize tax benefits.

Education

General Course Studies -

Denver Community College
Denver, CO
08.2014

High School -

Del-City High School
Oklahoma City, OK
05.1999

Skills

  • Computer and internet proficiency
  • Typing skills
  • Microsoft Office Suite
  • Multi-line telephone operation
  • Leadership and management
  • Business productivity
  • Data analysis and spreadsheets
  • Tax preparation
  • Payment processing
  • Billing resolution
  • Problem solving

Timeline

Payment Clerk

Hertz
09.2022 - 04.2025

Shift Lead

Walgreen
04.2022 - 09.2022

Tax Specialist

Paycom
06.2021 - 11.2022

Tax Preparer

Jackson Hewitt
11.2018 - 04.2021

Receivables Account Specialist

Hertz
04.2015 - Current

General Course Studies -

Denver Community College

High School -

Del-City High School

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