Nia A. S. Jonas
Cutler Bay,Florida
Summary
Highly-motivated person with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Hardworking with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience. Recent graduate with excellent research, technical and problem-solving skills. Detail-oriented and able to learn new concepts quickly.
Overview
4
4
years of professional experience
Work History
Payment Secretary
Pensacola Christian Academy
Pensacola , Florida
07.2023 - 07.2024
- Answered phone calls and welcomed visitors to office.
- Organized files, developed spreadsheets, faxed reports and scanned documents to improve organizational workflow.
- Greeted visitors or callers to handle questions or direct to appropriate staff.
- Maintained business records by updating customer information.
- Collected payments, issued receipts, and updated accounts to reflect new balances.
- Assisted manager in updating job description details for better accuracy.
- Collected and coded various documents to prepare for filing, storage and processing.
- Dispersed incoming mail to correct recipients throughout office.
- Prepared daily bank deposits for cash receipts from customers.
- Proofread and corrected correspondence and reports for error-free documentation.
- Answered telephones, directed calls and took messages.
- Operated photocopiers and scanners, facsimile machines and personal computers.
- Delivered messages and ran errands.
- Maintained and updated filing and database systems, manually or using computer.
- Processed invoices, credit memos, and other documents related to payments.
- Negotiated payment plans with customers when necessary while ensuring compliance with company policies.
- Managed customer inquiries regarding payment information.
- Assisted in training new staff members on proper accounting practices related to making payments.
- Ensured timely processing of customer payments via check or electronic funds transfer.
- Performed data entry and reconciliation of financial transactions.
- Reached out customers to collect outstanding payments via one-time or negotiated installment methods.
- Accepted and processed customer payments and applied toward account balances.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
Coffee Barista
Pensacola Christian College
Pensacola, FL
05.2022 - 05.2023
- Prepared and served coffee, espresso drinks, blended coffees and teas.
- Greeted guests with pleasant smile and superior customer service.
- Protected customers by regularly cleaning and sanitizing work areas and equipment.
- Gave details on coffee blends and preparation descriptions to customers.
- Restocked counter and customer areas to maintain adequate items levels for expected needs.
- Received and accurately processed customer payments.
- Collected payments and provided accurate change.
- Described menu items to customers and suggested products based on stated preferences.
- Stocked customer service stations with paper products or beverage preparation items.
- Restocked self-service area with sweeteners, straws and variety milks.
- Supported highest standards of conduct and service to support company reputation.
- Addressed and resolved customer concerns to maintain brand loyalty.
- Managed morning rush of customers daily with efficient, levelheaded customer service.
- Memorized recipes for specialty coffee beverages and seasonal offerings.
Office Assistant
ECBM Baptist Schools
St. John's, Antigua & Barbuda
05.2020 - 08.2021
- Answered phone calls and welcomed visitors to office.
- Organized files, developed spreadsheets, faxed reports and scanned documents to improve organizational workflow.
- Greeted visitors or callers to handle questions or direct to appropriate staff.
- Maintained business records by updating customer information.
- Collected payments, issued receipts and updated accounts to reflect new balances.
- Checked office supply levels, anticipated needs and placed orders for appropriate stock levels.
- Collected and coded various documents to prepare for filing, storage and processing.
- Conducted office inventory checks and requested restock of supplies.
- Dispersed incoming mail to correct recipients throughout office.
- Monitored calendars and scheduled appointments based on availability and established load limits.
- Proofread and corrected correspondence and reports for error-free documentation.
- Answered telephones, directed calls and took messages.
- Operated photocopiers and scanners, facsimile machines and personal computers.
- Delivered messages and ran errands.
- Maintained and updated filing, inventory and database systems, manually or using computer.
Education
Bachelor of Science - Interdisciplinary Studies
Pensacola Christian College
Pensacola, FL05.2023
Skills
- Issue Resolution
- Appointments and Meetings Scheduling
- Organizing and Categorizing
- Information Confidentiality
- Customer Service
- 65 wpm Typing Speed
- Verbal and Written Communication
- Data Entry
- Prioritizing Work
- Microsoft Office
- Mail Management
- Editing and Proofreading
- Attention to Detail
- Self-Motivated
- Reliable and Punctual
- Flexible and Adaptable
- Creative Thinking
- Service-Oriented
- Time Management
PERSONAL
- Citizenship: USA citizen by birth; Antigua & Barbuda citizen by descent
- Church Membership: Central Baptist Church, St. John's, Antigua & Barbuda
- Hobbies: fitness training, traveling, reading
- Marital Status: Single
- Interests: Graduate study in Business and Biblical Counseling
Timeline
Payment Secretary
Pensacola Christian Academy
07.2023 - 07.2024
Coffee Barista
Pensacola Christian College
05.2022 - 05.2023
Office Assistant
ECBM Baptist Schools
05.2020 - 08.2021
Bachelor of Science - Interdisciplinary Studies
Pensacola Christian College
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