NIAH NUSZ
Tampa,FL
Summary
A passionate team player seeking a position where I can utilize my knowledge and skills to contribute to the overall function and effectiveness of the company.
Overview
3
3
years of professional experience
Work History
Crew Member
Cold Stone Creamery
10.2023 - 07.2025
- Greeted incoming customers and provided reliable, friendly customer service.
- Responded to 10+ customer calls daily—varying by day—offering solutions, answering inquiries, and addressing concerns.
- Explained ice cream flavors, toppings, sundaes, and other frozen concoctions to customers.
- Kept tidy and organized area to comply with cleanliness standards.
- Maintained menu knowledge to provide recommendations and answers to customer questions.
- Processed sales transactions for cash, debit, and credit purchases.
- Observed health code regulations and internal policies for cleaning and sanitizing.
- Performed serving, cleaning and stocking to high standards and provided excellent customer satisfaction.
- Properly labeled and stored food and fresh ingredients in cooler or freezer to optimize freshness.
- Achieved recognition for exceptional customer service, highlighting importance of customer interactions.
Office Assistant
Legacy Lenders & Realty, LTD.
06.2022 - 08.2022
- Managed a high volume of daily calls over (5+) per day to assist clients with questions, concerns, and status updates on their loans.
- Provide excellent customer service to clients
- Update and Maintain Customer Relationship Managements System from United Wholesale Mortgage, Automated Underwriting System.
- Managed client database and contact information in Excel
- Helped organize and maintain office common areas
- Performed general office clerk duties and errands
- Enhanced office efficiency by managing schedules, organizing files, and maintaining a clean workspace
Education
High School Diploma -
River City High School
CA05.2023
Skills
- General Knowledge of the Mortgage Lending
- Microsoft 365 / iOS / Google Suite/Communication
- Creative Solutions
- Data entry
- Reliability and punctuality
- Analytical problem-solving
- Organization and time management skills
- Safe food handling
- Empathetic Listener
- Team Player
- Detail Oriented
- High-Volume Environments
- Customer Service
Accomplishments
- Centralized company databases to streamline data management and enable efficient import into a new Customer Relationship Management (CRM) system.
- Organized and maintained client loan files, ensuring accuracy, accessibility, and compliance with documentation standards.
- Volunteered with a Mental Health Club, supporting promotional efforts and community outreach initiatives.
- Assisted with childcare responsibilities while volunteering at a Taekwondo organization, contributing to a safe and active environment for children.
- Consistently train in CrossFit/Gym, demonstrating commitment to discipline, physical fitness, and personal development.
- Played as a competitive rugby player, contributing to team strategy, communication, and high-intensity performance.
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Crew Member
Cold Stone Creamery
10.2023 - 07.2025
Office Assistant
Legacy Lenders & Realty, LTD.
06.2022 - 08.2022
High School Diploma -
River City High School