NIA IMANI McRAE
Administrative Assistant
San Diego,CA
Summary
Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments. Dedicated administrative professional with successful experience in fast-paced office settings. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision.
Overview
25
25
years of professional experience
2
2
years of post-secondary education
Work History
Center for Inclusion and Diversity Administrative Assistant
University of San Diego
San Diego, CA
04.2023 - Current
- Maintain confidentiality and professional decorum in all aspects of job performance
- Serve as initial and critical contact and liaison for CID with students, staff, faculty, administrators, alums, and others external to the university, as well as other offices within the university (Provost's Office, Student Affairs Office, Procurement, Print Shop, ITS, Media Services, Public Safety, etc.)
- Coordinate and maintain Associate Provost / Director schedule, including travel and hotel accommodations for Associate Provost and guest speakers
- Answer telephones, take messages, and greet visitors respectfully and courteously
- Assist in organizing events, designing and sending out invitations, keeping a log of registrations, arranging food and drinks, reserving meeting rooms, and arranging catering
- Functions as the Associate Provost's primary staff support.
- Developed comprehensive reports for management by collecting data from various sources, analyzing trends, and presenting actionable insights
- Managed expense reports for executive staff members, ensuring accurate documentation of spending for budgeting purposes
- Supported executive staff through scheduling meetings, coordinating travel arrangements, and preparing crucial documents
- Sorted and distributed office mail and recorded incoming shipments for corporate records
- Developed strategies to streamline and improve office procedures
Recruitment Coordinator
Jewish Family Service
San Diego, CA
10.2022 - 02.2023
- Manage the administrative functions associated with the recruitment process, including routing requisitions and offers for approval, scheduling interviews, and creating offer letters
- Create and coordinate postings for career opportunities
- Track candidates' progress throughout the hiring process via the Applicant Tracking System
- Provide proactive follow-up communications to candidates on recruiting status
- Manage reference checks for candidates
- Assisted with Onboarding new hires.
- Conducted [Number] recruiting events to grow passive talent pipeline to prepare for future hiring needs
- Collaborated with human resources departments in creating effective employee retention strategies resulting in decreased turnover rates
- Managed onboarding processes, ensuring new employees had a seamless transition into their roles
- Continuously updated job descriptions and requirements to ensure alignment with evolving company needs, promoting accurate candidate targeting
- Developed strong relationships with hiring managers, understanding their requirements and providing tailored talent pipelines
- Enhanced candidate experience by streamlining the recruitment process and improving communication channels
- Boosted employer branding by collaborating with marketing teams to create engaging job advertisements and career pages
- Maintained open lines of communication throughout the entire recruitment process, fostering positive relationships with both candidates and clients
- Optimized applicant tracking system usage, keeping accurate records of candidate data for future reference
- Organized and hosted successful recruitment events, increasing brand awareness and attracting top talent
- Confirmed appointments and interviews with job candidates
- Supported job fairs, open houses, and recruiting events
- Coordinated incoming job requisitions and applications
- Operated and maintained applicant tracking and candidate management systems
- Worked with recruiting teams and human resources representatives to accomplish hiring objectives
- Partnered with departmental managers to ascertain hiring needs and subsequently provide candidate recommendations
- Assisted with writing job postings and job descriptions for boards
Administrative Assistant
Center for Positive Changes
San Diego, CA
12.2021 - 06.2022
- Performs technical and administrative duties in support of human resources activities and operations
- Assists with various onboarding and orientation activities for new hires
- Updates and maintains organizational charts, staff roster, employee demographics, and other documents
- Maintains a variety of hard copy and electronic documents and records
- Aids co-workers, as well as Management and Directors
- Performs related duties and responsibilities as assigned
- Perform initial resume review and provide feedback to recruiter or hiring manager
- Maintain reliable and regular attendance.
- Developed comprehensive reports for management by collecting data from various sources, analyzing trends, and presenting actionable insights
- Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed
- Developed and updated spreadsheets and databases to track, analyze, and report on performance and sales data
- Developed strategies to streamline and improve office procedures
- Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests
- Recorded new hires, transfers, terminations, changes in job classifications and merit increases to main human resources files
- Enhanced office efficiency by streamlining administrative processes and implementing organizational systems.
- Assisted with human resources tasks such as updating employee files or submitting time-off requests per company policy guidelines.
Office Manager/Administrative Assistant
Carmen's Dance Shoes LLC
San Diego, CA
01.2016 - 03.2020
- Greeted customers, directed phone calls, and set up appointments
- Maintained customers' records and processed employee timecards
- Assisted in answering customers' questions and processed invoices
- Performed administrative duties such as faxing, filing, scheduling, and placing orders
- Ordered and distributed work orders
- Reviewed, sorted, and distributed incoming and outgoing mail
- Managed day-to-day operations
- Performing cashier duties rapidly and accurately
- Supervised and directed all merchandise and shipment processing
- Handled all customer relations issues in a gracious manner and by company policies.
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records
- Conducted regular inventory assessments of office supplies, ordering necessary items proactively to prevent stock shortages
- Supported department heads in accomplishing their goals through diligent administrative assistance such as report generation and data entry
- Facilitated smooth communication between departments, addressing concerns promptly to maintain harmonious work relationships
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence
- Enhanced team productivity by delegating tasks effectively and overseeing daily workflow
- Improved employee retention rates by fostering a positive work environment and providing growth opportunities through training programs
- Served as a liaison between upper management and staff members, facilitating open channels of communication to address concerns or issues promptly
- Coordinated special projects and managed schedules
- Updated reports, managed accounts, and generated reports for company database
- Maintained computer and physical filing systems
- Coached new hires on company processes while managing employees to achieve maximum production
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention
- Assisted with human resources tasks such as updating employee files or submitting time-off requests per company policy guidelines
- Assisted in onboarding new employees, providing training materials, and coordinating orientation schedules to ensure a smooth integration into the team
- Oversaw facility maintenance requests, coordinating with building management to address repairs or improvements efficiently
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Facilitated smooth communication between departments, addressing concerns promptly to maintain harmonious work relationships.
- Served as a liaison between upper management and staff members, facilitating open channels of communication to address concerns or issues promptly.
- Maintained computer and physical filing systems.
- Coached new hires on company processes while managing employees to achieve maximum production.
Transportation Coordinator
U.S Army
Fort Bragg, NC
07.1999 - 02.2003
- Served as the primary point of contact between customers and management
- Managed a high volume of daily paperwork and collaborated with the accounting department to resolve invoicing and shipping issues
- Organized and conducted training sessions for personnel on various operations
- Responded to customer inquiries, resolved issues, and provided relevant information over the phone.
- Coordinated dispatching of [Number] drivers to accomplish daily delivery requirements
- Collaborated with cross-functional teams on supply chain initiatives, ensuring seamless integration of transportation coordination efforts
- Ensured timely delivery of goods by closely monitoring shipments and proactively addressing potential delays
- Enhanced communication between drivers, dispatchers, and customers by implementing a centralized information system
- Identified appropriate travel routes in accordance with applicable traffic and bulk cargo transportation laws, regulations, protocols, and guidelines
- Maintained accurate shipment, invoice and expense documentation for reliable reference
- Met safety and regulatory standards for full operational compliance
- Maintained safe work environment and confirmed current compliance with OSHA and other governmental regulations
Education
Some College (No Degree) -
SDCCE
San Diego, CA 01.2015 - 06.2015
Some College (No Degree) -
SDCCE
San Diego, CA 01.2015 - 06.2015
Cosmetology -
Bellus Hair Academy
San Diego, CA 08.2004 - 06.2005
High School Diploma -
Samuel Gompers Secondary School
San Diego, CA 08.1998 - 06.1999
Skills
Invoice Processing
Military Experience
U.S Army, Fort Bragg, NC, Transportation Coordinator, 01/1999, 02/2003, Served as the primary point of contact between customers and management., Managed a high volume of daily paperwork and collaborated with the accounting department to resolve invoicing and shipping issues., Organized and conducted training sessions for personnel on various operations., Responded to customer inquiries, resolved issues, and provided relevant information over the phone.
References
Upon Request
Timeline
Center for Inclusion and Diversity Administrative Assistant
University of San Diego
04.2023 - Current
Recruitment Coordinator
Jewish Family Service
10.2022 - 02.2023
Administrative Assistant
Center for Positive Changes
12.2021 - 06.2022
Office Manager/Administrative Assistant
Carmen's Dance Shoes LLC
01.2016 - 03.2020
Some College (No Degree) -
SDCCE
01.2015 - 06.2015
Some College (No Degree) -
SDCCE
01.2015 - 06.2015
Cosmetology -
Bellus Hair Academy
08.2004 - 06.2005
Transportation Coordinator
U.S Army
07.1999 - 02.2003
High School Diploma -
Samuel Gompers Secondary School
08.1998 - 06.1999
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