NIAIRE BURROUGHS
Washington,Wahington DC
Summary
Professional with substantial experience in medical coordination, skilled in managing patient care and healthcare logistics. Strong focus on team collaboration and achieving results, adapting to changing needs seamlessly. Adept at handling complex schedules, coordinating multidisciplinary teams, and ensuring compliance with healthcare regulations. Known for reliability and effective communication, fostering cohesive and efficient work environment.
Experienced with administering patient care and supporting medical staff in diverse healthcare environments. Utilizes effective communication to ensure seamless team collaboration and patient satisfaction. Knowledge of clinical procedures and patient management, consistently contributing to improved healthcare outcomes.
Overview
4
4
years of professional experience
Work History
Medical Coordinator
Walter Reed National Military Medical Center
Bethesda, Maryland
11.2023 - 01.2025
- Receives phone calls for appointment related request for National Capital Region and Proactive line/ POM
- Assesses data related to patient account, insurance and billing procedures
- Ensures compliance with regulatory requirements
- Determine appointment needs according to local and regional managed care rules
- Validate and implement MTF Policies in support of hospital accreditation program and quality improvement efforts.
- Prioritize beneficiary appointments to be scheduled in accordance with Tricare access to care standards and written guidelines
- Research and analyze complex health care operations, prepare presentation and projects, staff and biometric reports and other medical admin correspondence to deliver to senior MTF management
- Hours Per Week - 40
- Enhanced patient care by efficiently coordinating medical services and streamlining communication between healthcare professionals.
- Promoted positive relationships between patients and healthcare providers through professional communication skills and empathetic understanding of individual needs.
Verification Specialist
Environmental Protection Agency (EPA)
09.2022 - 11.2023
- Input client information into spreadsheets and company database to provide colleagues with quick access to essential client data.
- Prioritized and diligently followed up on assigned tasks to ensure timely completion and to minimize financial risk.
- Collaborated with other team members to enhance the client experience and agency streamline processes.
- Maintained accurate and up-to-date knowledge of agency regulations and department requirements.
- Hour Per Week- 40
Data Entry Clerk
MedStar Washington Hospital
Washington, DC
11.2020 - 12.2022
- Verified documents and data for precision and completeness, obtained necessary information upon request.
- Discovered data quality gaps and discussed with appropriate personnel to propose necessary improvements.
- Developed proficiency with company medical systems to effectively support departmental functions.
- Maintained user confidence and protected medical operations to keep information confidential per HIPAA regulations.
- Administered assigned components of systems, programs, and processes according to established policies and procedures.
- Discovered data quality gaps, discussed with appropriate personnel and pitched the implementation of proposed data quality improvements.
- Hours Per Week - 40
Client Services Representative
CRP Corporation
Washington, DC
05.2022 - 09.2022
- Promptly responded to customer queries via email, live chat, video, phone, and the CRP database.
- Identified common clients issues and escalated them to management, along with possible suggestions for improvement.
- Participated in conversations with stakeholders to gain a strong understanding of underlying business processes to best support our front line staff and clients.
- Worked closely with stakeholders and technical teams to develop system architecture.
- Spearheaded in the Implementation of new functionality including query rules, reports, and dashboards.
- Assisted members and potential members with their telephone, online, and mobile requests. Answered questions regarding products and services, and resolved problems that were within my authority to resolve.
Education
No Degree - Nursing
Arizona College of Nursing
Falls Church, VA12-2026
Skills
- Record Releases, Data Verification, Guest Registration, Patient Charting, Schematic Interpretation
- Computer Software/Programs: Microsoft, Microsoft Excel, Outlook, PowerPoint
- Data Collection, Advanced Clerical Knowledge, Active 10-Key Certification
- HIPAA compliance
- Verbal communication
- Electronic health records management
- Adaptability and flexibility
- Certified in first aid and CPR
Timeline
Medical Coordinator
Walter Reed National Military Medical Center
11.2023 - 01.2025
Verification Specialist
Environmental Protection Agency (EPA)
09.2022 - 11.2023
Client Services Representative
CRP Corporation
05.2022 - 09.2022
Data Entry Clerk
MedStar Washington Hospital
11.2020 - 12.2022
No Degree - Nursing
Arizona College of Nursing
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