Nia'Jah Williams
Kalamazoo,MI
Summary
Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Overview
6
6
years of professional experience
Work History
Home Health Aide
GP Independence
Kalamazoo, MI
01.2019 - Current
- Helped patients maintain personal hygiene through bathing, grooming, and toileting assistance when necessary for dignity preservation.
- Maintained a clean and safe home environment for patients, reducing falls and accidents.
- Assisted clients with daily living activities, enhancing their independence and quality of life.
- Performed light housekeeping duties including laundry linen changes sweeping vacuuming and mopping ensuring a clean and organized living space for patients.
- Performed laundry, grocery shopping and other light housekeeping duties as instructed by client.
- Transported patients to medical appointments and social outings, fostering community engagement and overall wellbeing.
General Laborer
Mann Hummel
Kalamazoo, MI
12.2022 - 09.2023
- Increased productivity with effective communication and collaboration among team members.
- Performed quality checks on products and materials to identify any defects.
- Ensured quality workmanship, performing thorough inspections and addressing any issues promptly.
- Worked alongside staff to discuss and implement best practices and exceed team objectives.
General Laborer
Shiloh
Kalamazoo, MI
12.2021 - 12.2022
- Maintained clean and organized worksites, minimizing hazards and promoting a safe working environment.
- Loaded, unloaded, and moved material to and from storage and production areas.
- Demonstrated strong work ethic, completing physically demanding tasks under varying conditions.
- Performed general housekeeping and cleaning tasks.
- Performed quality checks on products and materials to identify any defects.
Customer Service Representative
McDonald's
Kalamazoo, MI
06.2019 - 04.2021
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Processed customer service orders promptly to increase customer satisfaction.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
Education
Diploma - General
Kalamazoo Central High School
Kalamazoo, MI06.2002
Timeline
General Laborer
Mann Hummel
12.2022 - 09.2023
General Laborer
Shiloh
12.2021 - 12.2022
Customer Service Representative
McDonald's
06.2019 - 04.2021
Home Health Aide
GP Independence
01.2019 - Current
Diploma - General
Kalamazoo Central High School