Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
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Niall Hurst

Niall Hurst

Washington,DC

Summary

Driven by a commitment to excellence, I leveraged my merchandising strategies, rotational obligations of products and organizational growth skills at Giant Food to enhance department efficiency and foster a positive customer experience. My proactive approach to inventory management and team leadership resulted in increased productivity and reduced turnover, showcasing my ability to drive results and build strong relationships with my customers.

Overview

26
26
years of professional experience

Work History

Liquor Clerk

Montgomery County ABS
06.2008 - Current
  • Improved customer satisfaction by promptly answering inquiries and providing accurate information.
  • Handled customer inquiries professionally, resolving issues promptly to maintain positive relationships.
  • Helped maintain an orderly backroom storage area by organizing products according to company guidelines.
  • Conducted thorough ID checks to ensure compliance with legal age requirements for liquor purchases, promoting responsible alcohol consumption.
  • Maintained a clean and organized store environment, fostering a pleasant shopping atmosphere for customers.
  • Prioritized helping customers over completing other routine tasks in store.
  • Used in-store system to locate inventory and place special orders for customers.
  • Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
  • Built customer loyalty and retention by delivering excellent shopping experiences.
  • Engaged in friendly conversation with customer to better uncover individual needs.

Dairy Manager

Giant Food
04.1999 - Current
  • Checked department signage and confirmed proper pricing, making sure sale items accurate.
  • Built strong vendor connections to guarantee consistent product supply.
  • Conducted regular performance evaluations of team members, providing constructive feedback for continuous improvement.
  • Spearheaded initiatives focused on enhancing employee morale, reducing turnover rates within the department.
  • Enhanced dairy department efficiency by implementing effective inventory management systems.
  • Streamlined dairy operations for increased productivity by optimizing staff scheduling and task delegation.
  • Fostered a positive shopping experience for customers through prompt and courteous service, addressing any concerns or complaints swiftly.
  • Restocked cases with new merchandise and removed expired items for proper disposal.
  • Delegated tasks and gave direction to team of Number employees within dairy department.
  • Answered questions from customers and discussed new products placed in dairy cases.
  • Established a culture of teamwork among staff members, fostering open communication channels for efficient problem-solving efforts.

Education

Education

Montgomery College Silver Spring
Silver Spring, MD

Skills

  • Organizational growth
  • Cash handling proficiency
  • Merchandising strategies
  • POS system operation

Accomplishments

My best accomplishment I had was from a customer I met and grew to know during Covid….she wrote a letter to the company regarding my management skill as always keeping a product in stock for her autistic son during those trying times…got featured in a giant newsletter and called to corporate office along with one of my team members in my department to give a speech and take pics with the customer…truly didn’t need the company recognition because it was all about her son and nothing else to me and my team!!!

Timeline

Liquor Clerk

Montgomery County ABS
06.2008 - Current

Dairy Manager

Giant Food
04.1999 - Current

Education

Montgomery College Silver Spring

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Niall Hurst