NIAMA VINES
Antioch,California
Summary
- Highly motivated employee with a strong work ethic, adaptability, and exceptional interpersonal skills. Organized and dependable with a positive attitude and a desire to take on new challenges. Experienced in patient service, administrative support, and front desk operations, with proven ability to manage multiple priorities. Committed to delivering excellent service and contributing to team goals.
- Management professional with track record of effective team leadership and operational oversight. Consistently achieves goals through collaborative efforts and adaptability to changing demands. Skilled in conflict resolution, process improvement, and fostering positive work environment.
Overview
17
17
years of professional experience
Work History
Desk Clerk
Chinatown Community Development Center
07.2023 - Current
- - Greet and assist residents and visitors at the front desk, maintaining a professional and welcoming environment.
- - Monitor building access, ensure safety protocols are followed, and respond to resident inquiries.
- - Coordinate with maintenance and management staff to resolve building issues.
- - Maintain accurate logs and provide clerical support as needed.
- Supervisor: Iesha Adams, 415-849-5076
Referral Coordinator
Native American Health Center
08.2023 - 01.2024
- - Processed and monitored medical referrals, scheduling appointments with specialists.
- - Maintained accurate referral records and ensured timely completion.
- - Facilitated communication between providers, patients, and external partners.
Front Desk Clerk
Pacific Coast Staffing
12.2022 - 07.2023
- - Answered phone calls, managed reception area, and resolved customer complaints.
- - Collaborated with housekeeping and maintenance teams to address issues.
Patient Service Representative
Golden State Orthopedic and Spine
06.2022 - 01.2023
- - Scheduled appointments, handled patient records, and ensured HIPAA compliance.
Front Desk Clerk
TNDC
03.2018 - 01.2020
- - Maintained reception area and managed administrative duties.
Assistant Property Manager
Renoir Staffing Services
09.2017 - 01.2018
Assistant Supervisor
Serenity Cleaning Company
01.2009 - 01.2018
Assistant Manager
Churchlane Apartments
02.2017 - 09.2017
Customer Service Representative
Robert Half Build It Green
01.2017 - 05.2017
Patient Service Representative
Sutter Medical Foundation
08.2016 - 12.2016
Customer Service Representative
Sephora Corporate
10.2015 - 12.2015
Call Center Representative
South West Answering Service
02.2010 - 06.2011
Education
Associate of Science - Liberal Arts: Math and Science
Contra Costa College
San Pablo, CA05.2022
Associate of Applied Science - Allied Health
Contra Costa College
San Pablo, CA05.2021
Bachelor of Science - Public Health
Sacramento State University
Sacramento, CA12-2025
Skills
- EHR Systems: Epic, NextGen, Alameda Health System
- Patient Intake & Referrals Appointment Scheduling Customer Service
- Office Administration Prior Authorizations Microsoft Office
- Phone Systems Problem Solving Teamwork
- Time management
- Team leadership
- Problem-solving
- Decision-making
- Customer relations
- Task delegation
- Conflict resolution
Timeline
Referral Coordinator
Native American Health Center
08.2023 - 01.2024
Desk Clerk
Chinatown Community Development Center
07.2023 - Current
Front Desk Clerk
Pacific Coast Staffing
12.2022 - 07.2023
Patient Service Representative
Golden State Orthopedic and Spine
06.2022 - 01.2023
Front Desk Clerk
TNDC
03.2018 - 01.2020
Assistant Property Manager
Renoir Staffing Services
09.2017 - 01.2018
Assistant Manager
Churchlane Apartments
02.2017 - 09.2017
Customer Service Representative
Robert Half Build It Green
01.2017 - 05.2017
Patient Service Representative
Sutter Medical Foundation
08.2016 - 12.2016
Customer Service Representative
Sephora Corporate
10.2015 - 12.2015
Call Center Representative
South West Answering Service
02.2010 - 06.2011
Assistant Supervisor
Serenity Cleaning Company
01.2009 - 01.2018
Associate of Applied Science - Allied Health
Contra Costa College
Associate of Science - Liberal Arts: Math and Science
Contra Costa College
Bachelor of Science - Public Health
Sacramento State University
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