Summary
Overview
Work History
Education
Skills
Interests
travel
Timeline
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Niamh McDade

Barista
Vista,CA

Summary

I am an expertly skilled barista and shift lead, highly valued by peers and management. Sought after trainer and Mobster who holds coworkers and trainees to a high standard, my belief is that by keeping standards high, i am able to create happier and more high functioning teams. Seeking a full-time position where I can influence and enhance the training standards, culture and practices at Dutch Brothers.

Overview

6
6
years of professional experience

Work History

Barista Shift Lead

Dutch Bros
10.2022 - Current
  • Optimized customer experience by delivering superior services and effectively troubleshooting issues.
  • Developed strong communication skills among staff members by encouraging open dialogue during shift meetings or one-on-one discussions.
  • Resolved conflicts between team members in a professional manner, preserving strong working relationships in the process.
  • Devised and implemented processes and procedures to streamline operations.
  • Provided ongoing training for new hires, fostering a positive team atmosphere that encouraged growth and development.
  • Served as a reliable point-of-contact for upper management when needed, effectively communicating any issues or successes from daily operations.

Barista Trainer (Mobster)

Dutch Bros
03.2021 - Current
  • Learned every menu item's preparation and numerous off-label drinks to meet customer and new hire needs.
  • Trained new employees in groups and in one-on-one scenarios to developed job-specific competencies and performance standards.
  • Promoted upselling techniques among baristas for increased proficiency and skill to create specialty drinks.
  • Customized training strategies based on individual barista knowledge, experience, and strengths.
  • Increased employee retention by fostering a positive, supportive work atmosphere.
  • Provided coaching and mentoring to employees.

Barista Shift Lead

Dutch Bros
03.2020 - 10.2022
  • Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
  • Established positive rapport with customers and staff members alike through strong communication skills.
  • Maximized team productivity by expertly delegating tasks to kitchen staff.
  • Oversaw cash handling procedures, ensuring accuracy and proper documentation at all times.
  • Scheduled staff shifts to secure adequate coverage and productive workflows.
  • Managed inventory and ordered supplies to keep location well stocked with necessary supplies.
  • Delivered superior training and leadership to teams to boost performance and help team members achieve performance targets.
  • Increased shift productivity by setting clear expectations and providing consistent guidance on job responsibilities.
  • Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.

Barista

Dutch Bros
06.2019 - 03.2020
  • Demonstrated expertise in various brewing techniques, ensuring consistent quality across all drinks served.
  • Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
  • Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
  • Minimized spoilage with proper use of first-in-first-out stock procedures.
  • Contributed to a positive team environment through effective communication and collaboration with colleagues.
  • Maintained a clean and organized workspace for optimal productivity and safety.
  • Elevated customer loyalty by using strong communication abilities to resolve customer problems.

Barista

Dutch Bros
01.2018 - 09.2018
  • Demonstrated expertise in various brewing techniques, ensuring consistent quality across all drinks served.
  • Cleaned counters, machines, utensils, and seating areas daily.
  • Kept up-to-date with industry trends, incorporating new ideas into drink preparation and presentation.
  • Recommended products based on solid understanding of individual customer needs and preferences.
  • Used POS system to accurately enter orders and process payments.
  • Developed a loyal customer base by fostering strong relationships and consistently delivering high-quality beverages.
  • Made and served brand-specific coffee and specialty beverages with focus on speed, quality and service always at the forefront.

Education

Bachelor of Arts - Cinematography

University of Oregon
Eugene, OR
05.2001 -

High School Diploma -

Tualatin High School
Tualatin, OR
05.2001 -

Skills

Knowledge of work station assignments and delegations to maintain health standards and cleanliness

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Interests

Travel

Photography

Videography

Athletics

Health and Wellness

travel

Over the last four years or so, I've had the privilege to really dive into one of my biggest passions, traveling. I've been able to create some of the most incredible memories and experiences that I couldn't be more grateful to have lived. The knowledge of life, our planet and the people around me I've been able to learn while seeing the world has been so vastly educational and eye-opening, I cannot wait to continue to see learn more about the world as I continue exploring my passion. 

Timeline

Barista Shift Lead

Dutch Bros
10.2022 - Current

Barista Trainer (Mobster)

Dutch Bros
03.2021 - Current

Barista Shift Lead

Dutch Bros
03.2020 - 10.2022

Barista

Dutch Bros
06.2019 - 03.2020

Barista

Dutch Bros
01.2018 - 09.2018

Bachelor of Arts - Cinematography

University of Oregon
05.2001 -

High School Diploma -

Tualatin High School
05.2001 -

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