Niamh McGinley
Mullingar,County Westmeath
Summary
Enthusiastic Sports and Exercise Science student eager to expand their knowledge in the field. Studies have included modules on Physiology, Anatomy, Biomechanics, Coaching Science and Exercise and Fitness.
Prior work experience as a reliable customer service representative, adept in handling complex customer issues and promoting positive experiences. Demonstrated strengths in presentation, communication, and problem-solving, facilitating effective engagement with diverse clientele and their unique needs.
Proficient multitasker known for superior work ethic, teamwork, and organizational skills. Reliable and dedicated team player with a hardworking and resourceful approach.
Overview
4
4
years of professional experience
6
6
years of post-secondary education
Work history
Customer Service Team Member
Forus Training
Mullingar, Co. Westmeath
2019.10 - 2023.12
- Assisted customers with varying questions using product knowledge and service expertise.
- Handled customer complaints, providing appropriate solutions to guarantee positive outcomes.
- Maintained compliant documentation on HubSpot and Administrate for reliable company records.
- Handled phone, email and social media enquiries promptly with consistent customer service across multiple channels.
- Employed active listening and product expertise to successfully resolve inbound queries.
Summer Camp Coach
St. Lomans GAA
Mullingar, Co. Westmeath
2022.06 - 2022.08
- Encouraged children to try new skills and team roles to promote increased confidence and skill building.
- Coordinated outdoor sports and encouraged participation to increase engagement.
- Administered basic first aid for minor injuries and health incidents.
General Staff
Mullingar Golf Academy
Mullingar, Co. Westmeath
2021.05 - 2021.08
- Accepted card, cash and cheque payments in POS register system.
- Assisted with junior golf lessons and summer camps
- Operated heavy machinery to collect, clean and distribute golf balls for customer of the driving range.
Education
Bachelor of Science - Sports and Exercise Science
2022.09 -
- 3.6 GPA
- Class Representative
Sports and Exercise Science
2024.01 - 2024.06
Leaving Certificate -
2016.09 - 2022.06
Skills
- Fully qualified Personal Trainer
- First Aid & CPR trained
- Customer care
- Dispute resolution
- Office 365 usage
- Leadership
- Teamwork
- Sports laboratory testing techniques
- Data management and interpretation
Affiliations
- I am an active member of my local and University GAA club as both a player and volunteer
- I play golf at Mullingar Golf Club, participating both individually and as part of teams. Additionally, I assist with social media management for the club.
- I have a passion for traveling, which was further fueled during my Erasmus semester in Finland. I had the opportunity to immerse myself in the Finnish culture and also explore North-Eastern Europe during my time there
Accomplishments
NCEF Certificate in Exercise and Health Fitness (June 2024)
PHECC First Aid Course (June 2024)
University of Limerick Acknowledgement of Academic Achievements
Gold Leaders for Life Certification issued by UL
Fully Garda Vetted
Past Junior Captain of Mullingar Golf Club
GAA Future Leaders Course
References
References available upon request.
Timeline
Erasmus at the University of Jyväskylä - , Sports and Exercise Science
2024.01 - 2024.06
University of Limerick - Bachelor of Science, Sports and Exercise Science
2022.09 -
Summer Camp Coach - St. Lomans GAA
2022.06 - 2022.08
General Staff - Mullingar Golf Academy
2021.05 - 2021.08
Customer Service Team Member - Forus Training
2019.10 - 2023.12
Loreto College - Leaving Certificate,
2016.09 - 2022.06