Nianequa Bracken
Summary
Experienced with patients relationship management, developed strong communication and customer service skills in fast-paced, patient-focused environment. Demonstrated ability to handle complex inquiries, resolve issues, and maintain positive patient relationships. Seeking to transition these skills into new field to continue making valuable contributions while creating a win for the company and organization.
Overview
11
11
years of professional experience
Work History
Centralized Patient Access SR. Representative
UT Southwestern Medical Center
06.2022 - Current
- Responds to patients inquiries for information in person and over the telephone providing information regarding health care services.
- Respectfully interacts with emotionally ill patients and family members.
- Adapted quickly to changing demands within the healthcare environment, demonstrating flexibility and a strong commitment to quality patient care.
- Supported team members in their daily tasks, fostering a cohesive and productive work environment.
- Resolved issues through careful research and follow-up with customers.
- Provided detailed performance reports for management review, facilitating data-driven decision making.
Shipping and Receiving
Amazon
04.2016 - 06.2022
- Managed packing, shipping and receiving of gallery art and other mail and packages.
- Communicated with shipping and receiving personnel regarding bills of lading and delivered and transported freight.
Billing Agent
Aetna
11.2015 - 04.2016
- Assisted customers with billing on health insurance to collect their monthly premium payments also access credit and debit cards also checking accounts for automated recurring drafts
- Accessed conference calls with Marketplace to reinstate, renew, and issue policies
- Explained information and answered quick questions to customers about coverage, claims, benefits, and website assistance
CUSTOMER SERVICE REPRESENTATIVE
OptumRx
10.2013 - 11.2015
- Provide insurance authorization, benefits, claims, and general assistance, while handling customer service support to members inbound calls via telephone
- Also placed orders for members prescriptions, quote prices, and access credit card payments
Education
Associate Degree -
Eastfield College
09.2018
Skills
- Patient feedback management
- Caring and empathetic
- Patient documentation
- Resolving problems
- Communicating to patients and families
- Health information Access management
Timeline
Centralized Patient Access SR. Representative
UT Southwestern Medical Center
06.2022 - Current
Shipping and Receiving
Amazon
04.2016 - 06.2022
Billing Agent
Aetna
11.2015 - 04.2016
CUSTOMER SERVICE REPRESENTATIVE
OptumRx
10.2013 - 11.2015
Associate Degree -
Eastfield College
Similar Profiles
Lauren StephensonLauren Stephenson
Registered Nurse at Simmons Cancer Center, UT Southwestern Medical CenterRegistered Nurse at Simmons Cancer Center, UT Southwestern Medical Center
Jermisha DavisJermisha Davis
Registered Nurse Supervisor at UT Southwestern Medical CenterRegistered Nurse Supervisor at UT Southwestern Medical Center
Jessica OcegueraJessica Oceguera
Research Assistant at UT Southwestern Medical CenterResearch Assistant at UT Southwestern Medical Center
JOMEY FRANCISJOMEY FRANCIS
Patient Care Technician 6green Medical Surgical at Ut Southwestern Medical CenterPatient Care Technician 6green Medical Surgical at Ut Southwestern Medical Center
Angelia LeakAngelia Leak
Centralized Patient Access Representative at Baptist Memorial Health Care CorporationCentralized Patient Access Representative at Baptist Memorial Health Care Corporation