Niani Moore
Las Vegas
Summary
Dedicated professional skilled in technical support and childcare, known for effective communication and problem-solving. Embraces challenges while providing training and mentorship to enhance team performance and customer satisfaction.
Overview
8
8
years of professional experience
Work History
Technical Support Supervisor
Conduent
Las Vegas
02.2022 - 11.2025
- Addressed and resolved complex customer issues promptly, enhancing customer satisfaction and retention.
- Provided technical guidance and training to new members of the team.
- Diagnosed network issues through troubleshooting with testing software and equipment to restore service efficiently.
- Provided remote assistance using various tools and technologies.
- Administered customer contracts and agreements, ensuring alignment with company policies and minimizing compliance risks.
- Operated POS systems to tabulate bills, issue refunds, receipts, credits, and change to customers.
Lead Security Guard
Steadfast Security Inc.
Los Angeles
03.2018 - 02.2022
- Supervised daily security operations to ensure adherence to safety protocols and procedures.
- Trained and mentored junior guards to improve incident response and overall team effectiveness.
- Conducted comprehensive building and grounds patrols to identify and address safety concerns.
- Enforced property rules and regulations to maintain a safe environment.
- Authorized entry for guests and vehicles at facility entrances.
- Remained calm, assertive, and mindful to think critically and problem solve during stressful situations.
- Submit DAR & Emergency Reports
Child Care Center Teacher
Bright Futures Child Development Center
Los Angeles
04.2018 - 01.2022
- Provided a safe, secure, and stimulating environment for children to learn and grow.
- Implemented behavior management strategies, enhancing safety and fostering positive interactions.
- Developed and enforced positive behavior strategies, promoting a respectful and engaged classroom atmosphere.
- Maintained detailed records of attendance, health issues, behavior incidents, and meals served, ensuring comprehensive support for each child's development.
- Provided emotional support to children who needed it throughout the day.
- Guided children in developing essential life skills, such as independence and problem-solving.
- Organized special events and activities to enrich learning experiences.
- Trained and mentored new teachers on center policies and best practices.
Education
Psychology -
Compton College
Compton, CA05-2021
High School -
Andre Agassi High School
Las Vegas, NV06-2015
Skills
- Technical troubleshooting
- Network troubleshooting
- Remote support
- Customer support
- Billing management
- Team leadership
- Conflict resolution
- Effective communication
- Time management
- Patience and empathy
- Lesson planning
Timeline
Technical Support Supervisor
Conduent
02.2022 - 11.2025
Child Care Center Teacher
Bright Futures Child Development Center
04.2018 - 01.2022
Lead Security Guard
Steadfast Security Inc.
03.2018 - 02.2022
Psychology -
Compton College
High School -
Andre Agassi High School