Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Niani Vonce

Jersey City

Summary

Experienced with behavior analysis, focusing on individualized intervention plans to improve clients' social and communication skills. Utilizes positive reinforcement and behavior tracking to support goal achievement. Strong understanding of data collection and analysis to refine intervention strategies.

Service-oriented hospitality professional with track record of ensuring guest satisfaction and maintaining high standards. Known for strong focus on teamwork and achieving results, adaptable to changing needs. Expertise in managing guest requests and resolving issues with positive attitude.

Experienced with conducting surveillance and managing access control to prevent unauthorized entry. Utilizes strong observational skills to identify and address potential security threats effectively. Knowledge of emergency response procedures, ensuring swift and appropriate action during incidents.

Experienced with handling medication preparation and assisting pharmacists. Utilizes knowledge of pharmaceutical procedures to ensure accurate and efficient service. Strong understanding of inventory management and patient confidentiality, contributing to well-organized and compliant pharmacy environment.

Responsible HR Assistant with strong knowledge of office administration and common human resources operations. In-depth understanding of customer service, data entry, and file management. Highly skilled in reviewing policies and suggesting actionable improvements aligned with industry best practices.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Behavior Technician

Master It Behavior
12.2024 - 02.2025
  • Provided one-on-one support to clients with autism spectrum disorders, addressing unique behavioral needs.
  • Implemented crisis intervention strategies when necessary to maintain a safe environment for both staff and clients alike during high-stress situations.
  • Enhanced client progress by implementing individualized behavior intervention plans.
  • Promoted positive behaviors by reinforcing desired actions and effectively addressing challenging issues.
  • Assisted in data collection and analysis, contributing to the ongoing evaluation of client progress.
  • Developed and implemented reinforcement systems to encourage positive behaviors.
  • Maintained detailed records of client behaviors and interventions, ensuring accurate tracking of progress over time.
  • Adapted therapy materials as needed to meet the unique needs of each individual client, ensuring optimal engagement during sessions.
  • Worked as part of collaborative team to address changing needs of children and families.
  • Developed strong rapport with clients and their families, fostering trust and open communication throughout the therapeutic process.
  • Observed, monitored and recorded problem behaviors through accurate behavior-consequence data collection, graphs, and anecdotal notes.

Delivery Driver

Amazon
05.2022 - 07.2024
  • Delivered packages to customer doorsteps and business offices.
  • Completed on-time deliveries by choosing best and most efficient routes.
  • Operated vehicle safely in highly congested areas with no traffic violations.
  • Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
  • Completed rush deliveries on tight timetables to satisfy customer needs.
  • Maintained upbeat, positive attitude in busy, customer-focused environment.
  • Loaded truck and properly secured items to prevent damage for deliveries.
  • Worked scheduled hours as required and took on available shifts during holidays and busy periods.
  • Maintained strong relationships with clients through proactive communication and personalized service.

Human Resources Assistant

Automatic Rolls of NJ
09.2022 - 11.2023
  • Efficiently managed personnel files, maintaining confidentiality while keeping records up-to-date and organized.
  • Filed paperwork, sorted, and delivered mail and maintained office organization.
  • Conducted new hire orientation to verify completion of appropriate paperwork, recording information on human resources database.
  • Answered and redirected incoming phone calls for office.
  • Assisted in payroll processing to ensure timely delivery of paychecks to all employees.
  • Organized new employee orientation schedules for new hires.

Youth Worker/Billing assistant

Your-Possibilities LLC
09.2022 - 01.2023
  • Established trusting relationships with young people through empathetic listening and genuine interest in their lives outside of program hours.
  • Promoted a safe, inclusive environment by establishing clear expectations and reinforcing positive behaviors among participants.
  • Provided individualized support for at-risk youth, resulting in increased self-esteem and positive behavior changes.
  • Provided guidance and advice to youth, supporting navigation of diverse personal and social issues.
  • Provided key emotional support to special needs youth.
  • Enhanced customer satisfaction by promptly addressing and resolving billing inquiries or disputes.
  • Identified, researched, and resolved billing variances to maintain system accuracy and currency.

Kitchen Worker

GD Corrections
04.2021 - 03.2022
  • Company Overview: Hudson County Correctional Facility
  • Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
  • Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
  • Demonstrated versatility in culinary skills, assisting in various stations such as grill, fryer, or sauté as needed.
  • Followed proper handling and sanitation procedures to comply with food safety standards and protocols.
  • Expedited orders efficiently during high volume shifts, ensuring prompt delivery of dishes without sacrificing quality or presentation standards.
  • Maintained clean, trash-free workspaces to maximize productivity and safety.

Intern

New Jersey State Police
01.2020 - 03.2020
  • Gained valuable experience working within a specific industry, applying learned concepts directly into relevant work situations.
  • Sorted and organized files, spreadsheets, and reports.
  • Participated in workshops and presentations related to projects to gain knowledge.
  • Utilized strong communication abilities during presentations which led to increased understanding among colleagues regarding project goals and objectives.
  • Supported staff members in their daily tasks, reducing workload burden and allowing for increased focus on higher-priority assignments.
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.

Concierge

Planned Companies
09.2019 - 01.2020
  • Assisted guests with special needs or requests, demonstrating empathy and understanding in every interaction.
  • Provided exceptional customer service to diverse clientele, fostering an atmosphere of inclusivity and respect.
  • Remedied issues quickly and effectively through active listening, conflict resolution, and dynamic communication skills.
  • Maintained front desk's concierge book to provide visitors with access to relevant local information.
  • Managed a variety of tasks simultaneously, maintaining professionalism and efficiency under pressure.
  • Addressed customer inquiries with timely and professional responses via phone, email and in-person interactions.
  • Improved overall guest satisfaction by consistently exceeding expectations in all aspects of concierge services.
  • Contributed to a positive work environment by maintaining a professional demeanor at all times.
  • Maximized guest satisfaction by promptly addressing concerns and resolving issues.
  • Managed daily operations of concierge desk and monitored staff performance to proactively address inefficiencies.
  • Maintained detailed knowledge of local attractions, events, and services to better assist guests in making informed decisions.
  • Greeted guests upon arrival and offered directions to key amenities to cultivate quality hotel experiences.

Security Guard

UBS FINANCIAL CENTER- Securitas
07.2019 - 09.2019
  • Maintained a safe environment for staff and visitors through proactive surveillance and communication.
  • Responded quickly to emergency situations to assess and deflect issues.
  • Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
  • Completed full building and grounds patrols to spot and investigate concerns.
  • Checked and verified photo identification prior to granting facility access.
  • Provided excellent customer service to clients while maintaining vigilance in addressing security concerns or issues that arose onsite.
  • Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
  • Secured premises and personnel by patrolling property and monitoring surveillance equipment.
  • Remained calm, assertive, and mindful to think critically and problem solve during stressful situations.
  • Responded to emergencies promptly, ensuring the safety of all individuals on site.
  • Enhanced overall security by conducting thorough patrols and monitoring premises.
  • Responded quickly to incidents and assessed active situations for security concerns.
  • Patrolled and monitored premises in company vehicle, on bicycle, and by foo

Crew Member

Wendy's
05.2017 - 01.2019


  • Worked front counter, drive-thru and other areas.
  • Took orders, prepared meals, and collected payments.
  • Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
  • Worked well with teammates and accepted coaching from management team.
  • Collaborated with team members to complete orders.
  • Cleaned and maintained all areas of restaurant to promote clean image.
  • Improved customer satisfaction by providing friendly and efficient service at the register.

Office Assistant/Teacher's Assistant

Ben Samuels Children's Center
09.2016 - 05.2018
  • Assisting teachers with children during breakfast, nap time, snack time and lunch time
  • Maintained confidentiality in handling sensitive information while performing administrative tasks.
  • Enhanced office efficiency by managing schedules, organizing files, and maintaining a clean workspace.
  • Facilitated smooth operations by efficiently handling incoming mail, phone calls, and visitor inquiries.
  • Expedited document processing with accurate data entry and timely filing.
  • Increased customer satisfaction by providing professional and courteous front desk support.
  • Promoted a positive learning environment by effectively managing classroom behavior and addressing individual needs.
  • Assisted teachers in preparing instructional materials, ensuring alignment with curriculum objectives.
  • Supported classroom activities, tutoring, and reviewing work.
  • Assisted teachers with supervision and care of group of [10] children.

Education

Bachelor of Arts - Justice Studies, Child Advocacy

Montclair State University
Montclair, New Jersey
05.2020

Skills

  • Data collection

  • Active listening

  • Administrative skills

  • Office administration

  • Team player

  • Customer service

  • Attention to detail

  • Oral communication

  • Guest services

  • Strong work ethic

  • Report writing

  • CCTV monitoring

  • Security guard license

  • Medication dispensing

  • Prescription interpretation

Certification

  • SORA GUARD LICENSE
  • SUBSTITUTE CERTIFICATE

Languages

English
Full Professional
Spanish
Elementary

Timeline

Behavior Technician

Master It Behavior
12.2024 - 02.2025

Human Resources Assistant

Automatic Rolls of NJ
09.2022 - 11.2023

Youth Worker/Billing assistant

Your-Possibilities LLC
09.2022 - 01.2023

Delivery Driver

Amazon
05.2022 - 07.2024

Kitchen Worker

GD Corrections
04.2021 - 03.2022

Intern

New Jersey State Police
01.2020 - 03.2020

Concierge

Planned Companies
09.2019 - 01.2020

Security Guard

UBS FINANCIAL CENTER- Securitas
07.2019 - 09.2019

Crew Member

Wendy's
05.2017 - 01.2019

Office Assistant/Teacher's Assistant

Ben Samuels Children's Center
09.2016 - 05.2018

Bachelor of Arts - Justice Studies, Child Advocacy

Montclair State University

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Niani Vonce