Nianne Walker
Brooklyn,NY
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Organized and motivated employee eager to apply time management and organizational skills in various environments. Seeking entry-level opportunities to expand skills while facilitating company growth.
Compassionate Case Manager accustomed to treating diverse patient needs while managing dynamic conditions. Collaborative professional possessing excellent clinical knowledge and judgment combined with strong documentation and problem-solving abilities. Well-versed in managing emergent cases with poise.
Recent graduate with excellent research, technical, and problem-solving skills. Detail-oriented and able to learn new concepts quickly.
Motivated professional offering Bachelor in Sociology. Adds value to any organization in need of great collaboration, interpersonal and multitasking abilities. Meets tight deadlines.
Overview
4
4
years of professional experience
Work History
Site Lead
Platiunum Community Care
Brooklyn, NY
09.2023 - Current
- Conducted weekly safety inspections to identify potential hazards
- Managed inventory tracking systems to ensure accurate record keeping.
- Monitored and evaluated employee performance on a regular basis.
- Maintained positive relationships with clients, vendors, subcontractors, and other external partners.
- Developed and implemented safety protocols for the site.
- Resolved issues between employees as needed.
- Created daily reports detailing the progress of tasks and activities at the site.
- De-escalate and problem solve internal team issues.
- Lead wellness checks and ensure team adherence to escalation policies
- Complete monthly schedules utilizing google sheets with accurate staffing levels of case managers, social workers and floaters.
- Encourage team within assigned sites to collaborate with Docgo Supervisors.
Case Manager
Platinum Community Care
Brooklyn, NY
02.2023 - Current
- Provided case management services including intake, assessment, crisis intervention, advocacy, referral and monitoring of families.
- Monitored client progress through regular follow-up contacts.
- Maintained accurate case records and documentation according to agency guidelines.
- Assessed clients' needs, developed service plans and monitored progress towards goals.
- Counseled clients on available resources within the community that could help meet their needs.
- Trained Docgo Supervisors in Salesforces.
- Maintained positive work environments with Docgo Managers and Supervisor.
Assistant Director
Brooklyn Community Services
Brooklyn, NY
11.2019 - 02.2023
- Managed schedules by completing work accurately and on time.
- Mentored new employees on industry practices and business operations.
- Met with stakeholders to address issues and implement solutions.
- Managed staff, financials and key performance indicators to facilitate business operations.
- Established budgets and tracked expenses to drive operational efficiency.
- Planned and led team meetings to review business results and communicate new and ongoing priorities.
- Prepared, calibrated, and monitored production machinery to maintain optimal production levels and consistently achieve daily
- Conducted training sessions on new processes or products for internal staff members.
Education
Bachelor of Arts - Sociology
CUNY School of Professional Studies
New York, NY01-2024
Associate of Arts - Criminal Justice
Kingsborough Community College of The City University of New York
06.2021
High School Diploma -
Leon M Goldstein High School For The Sciences
06.2019
Skills
- Health and safety procedures
- Child development
- Elementary education
- Negotiation
- Staff Management
- Relationship building
- Student counseling
- Inventory Procurement
- Safety Assessment
- Operations Management
- Site Safety
Accomplishments
- Recognized as Employee of the Month for outstanding performance and team contributions.
- Supervised a team of a Minimum of 50 staff members.
- Promoted from Group Leader to Office Manager to Assistant Director, in less than 12 months
Timeline
Site Lead
Platiunum Community Care
09.2023 - Current
Case Manager
Platinum Community Care
02.2023 - Current
Assistant Director
Brooklyn Community Services
11.2019 - 02.2023
Bachelor of Arts - Sociology
CUNY School of Professional Studies
Associate of Arts - Criminal Justice
Kingsborough Community College of The City University of New York
High School Diploma -
Leon M Goldstein High School For The Sciences
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