Nianza Austin
Haines City,FL
Summary
Dynamic and detail-oriented professional with extensive experience at Rosen Shingle Creek Hotel, excelling in management and customer service. Proven track record in inventory management and safety protocols, leading teams to enhance operational efficiency. Skilled in using electric pallet jacks and fostering a positive work environment. Committed to delivering exceptional service and results.
Overview
9
9
years of professional experience
Work History
Welder
Rapid Metal Products
Lakeland, Florida
04.2026 - Current
- Fabricated metal components using MIG and TIG welding techniques.
- Operated welding equipment and tools to meet project specifications.
- Maintained a safe and organized work environment adhering to safety protocols.
Storeroom Clerk
Hard Rock Hotel
Orlando, Florida
12.2025 - 04.2026
- Maintained accurate records of all stock levels and item locations.
- Organized storeroom inventory for efficient access and management.
- Received and inspected shipments for quality assurance and accuracy.
Warehouse Associate
Rosen Shingle Creek Hotel
Orlando, USA
10.2023 - 12.2025
- Managed receiving dock to verify product accuracy, damage-free condition, and compliance with quality standards.
- Controlled expediting station, ensuring requisitions were printed, logged, and distributed to associates for timely deliveries.
- Provided outstanding service based on company standards by processing requisitions, packing and unpacking items for shelving, receiving and counting stocked items, and storing items orderly and accessibly.
- Executed scheduled opening and closing of the warehouse to ensure timely access for staff.
- Delivering products to all departments of hotels.
Package Room Supervisor
Rosen Shingle Creek Hotel
Orlando, USA
04.2022 - 10.2023
- Supervised and managed package room staff, fostering a collaborative work environment.
- Ensuring timely and accurate distribution of incoming mail, packages and pallets to corporate and leisure guests.
- Ensuring outgoing mail, packages, and pallets are scheduled to be picked up in a timely manner.
- Implemented and maintained package room policies and procedures to streamline operations.
- Reviewed and processed invoices, ensuring billing accuracy and timely payment.
Stewarding Manager
Rosen Shingle Creek Hotel
Orlando, USA
04.2022 - 10.2022
- Oversaw dish room, night cleaning, banquet plating, and food running operations to maintain service standards.
- Managed non-cooking kitchen employees to uphold cleanliness and operational efficiency.
- Supervised daily kitchen utility operations and staff to ensure smooth workflow.
Stewarding Supervisor
Rosen Shingle Creek Hotel
Orlando, USA
08.2021 - 01.2022
- Led, trained, and motivated stewarding team to enhance understanding of duties and responsibilities.
- Oversaw washing, sanitizing, and storage of kitchen equipment, tableware, glassware, and utensils to ensure hygiene standards.
- Managed inventory of cleaning supplies and equipment to support operational needs.
Central Reservation Agent
Rosen Hotels
Orlando, USA
08.2017 - 03.2020
- Delivered outstanding service to guests, travel agents, and referral networks by helping with reservation bookings for upcoming stays.
- Input and manage reservation data using company's automated booking systems to ensure accuracy and efficiency.
- Promoted and upsold hotel services, packages, and special offers to enhance guest experience and increase revenue.
Education
Associate of Applied Science - Welding Technology
Southern Technical College
Auburndale, FL08-2026
High School Diploma -
Dr. Phillips High School
Orlando, FL05-2017
Skills
- Safety protocols
- Inventory management
- Electric Pallet Jack
- Organization
- Time Management
- Critical thinking
- Attention to detail
- Management
- Customer Service
- Phone Etiquette
Timeline
Welder
Rapid Metal Products
04.2026 - Current
Storeroom Clerk
Hard Rock Hotel
12.2025 - 04.2026
Warehouse Associate
Rosen Shingle Creek Hotel
10.2023 - 12.2025
Package Room Supervisor
Rosen Shingle Creek Hotel
04.2022 - 10.2023
Stewarding Manager
Rosen Shingle Creek Hotel
04.2022 - 10.2022
Stewarding Supervisor
Rosen Shingle Creek Hotel
08.2021 - 01.2022
Central Reservation Agent
Rosen Hotels
08.2017 - 03.2020
Associate of Applied Science - Welding Technology
Southern Technical College
High School Diploma -
Dr. Phillips High School