Niaomi Poole
Hampton,GA
Summary
Resourceful employee known for high productivity and efficient task completion. Skilled in inventory management, data analysis, and logistics coordination. Excel in problem-solving, adaptability, and teamwork to ensure optimal stock levels and reduce discrepancies. Committed to continuous improvement processes to enhance operational efficiency. Detail-oriented Clerk equipped with administrative, organizational and customer service skills. Enhances operations with accurate recordkeeping and timely resolutions for diverse problems. Great at managing time in fast-paced environments.
Overview
7
7
years of professional experience
Work History
Inventory Specialist
Ceva Logistics
McDonough, GA
05.2022 - Current
- Identified and resolved inventory problems, including damaged or lost items. Created reports on inventory activity, shortages, overages. I have i developed so much knowledge and experience through my own extensive research and curiosity to have an answer to all questions, concerns, what to look for, and how to handle all aspects of inventory. I believe the strong relationship I build with customers through transparency and asking questions when others are afraid to has also helped me excel with my job.
- Identified opportunities and operational improvement within the organization. I participate with encouraging 5s within the company and GEMBA. I am persistent with communicated with upper management on my observations with our processes and procedures and how it can be performed better to improve accuracy with our product and work flow.
- Assisted with execution of projects and made recommendations for process improvement to appropriate leaders. I have made myself involved in all special projects in the building, assisting in keeping project developments organized and completed in a timely manner.
- Monitor 500,000 plus units on a weekly basis of product coming into and out of the distribution. From receiving to the wave clean up process I am looking into the status of each individual item to report back to customers to ensure that I am following every step to make sure the demand for product is getting fulfilled and processed.
- Became the most educated inventory specialist and developed so much knowledge and experience through my own reasearch and curiosity to have an answer to all questions, concerns and what to look for, and how to handle all aspects of inventory. I believe the strong relationship I build with customers through transparency and asking questions when others are afraid to has also helped me excel with my job.
- Experience in PKMS and pyramid systems. Very adaptable to learning different software and technology.
- Finding causes to OS&D on trailers and how to improve the accuracy of what is distributed.
- Provide a significant amount of detail including spread sheets, creating graphs, charts and pulling data from all available resources and research I conduct to present in meeting to costumers to review.
- Thoroughly train new employees on inventory management practices and procedures. This includes training associates in every other department in the distribution because I believe in order to be the best at what you do you should understand the process of the entire operation.
- Conducted regular inventory audits to maintain accuracy and fully trained on order picker to complete daily cycle counts and inspect stored product.
Front End Monitor - Assistant Front End Manager
Weis Markets Inc
Ephrata , PA
06.2017 - 08.2024
- Established goals for team members to encourage productivity and efficiency.
- Resolved customer complaints promptly and efficiently.
- Developed and implemented strategies to increase customer satisfaction ratings.
- Assisted customers with product selection, inquiries, and checkout processes.
- Provided feedback to management on team performance and areas for improvement.
- Assisted in the recruiting, hiring, training, and scheduling of front end staff.
- Managed daily operations of the front end area including opening and closing duties.
- Delegated work to employees based on shift requirements, individual strengths and unique training.
- Answered phones to respond to customer inquiries and transferred calls to appropriate staff members.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
Education
Associate of Applied Science - Paralegal Studies
Harrisburg Area Community College
Harrisburg, PA05-2021
High School Diploma -
Pennsylvania Leadership Charter School
West Chester, PA05-2017
Skills
- Customer Service
- Warehouse Operations
- Attention to Detail
- Microsoft (Word, Excel, Access, Teams)
- Problem-solving abilities
- Administrative Support
- Positive and professional
- Customer Relations
- Self-Motivated and Independent
- Written Communication
- Training & Development
- Adaptable
Timeline
Inventory Specialist
Ceva Logistics
05.2022 - Current
Front End Monitor - Assistant Front End Manager
Weis Markets Inc
06.2017 - 08.2024
Associate of Applied Science - Paralegal Studies
Harrisburg Area Community College
High School Diploma -
Pennsylvania Leadership Charter School
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