Self motivated, detail-oriented, and educated team player with a proven track record of delivering high quality services. Learns quickly in fast-paced, high-volume environments. Reliable individual with skills and experience as Laboratory Technician. Smart and committed to job well done and offering exceptional drive.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Defect Lab Analyst
Pfizer
Rocky Mount, NC
09.2023 - Current
Managed multiple projects simultaneously while maintaining strict deadlines and ensuring accuracy in results delivery.
Gathered laboratory samples, monitored fluids and read test results to make accurate care decisions.
Improved lab efficiency by streamlining sample processing and data analysis procedures.
Contributed to a safe working environment by adhering to safety guidelines and promoting best practices among colleagues.
Drug Technician; Production Operator
Pfizer
Rocky Mount, NC
08.2022 - Current
Monitor, troubleshoot, perform quality checks on products and document processing steps including manufacturing and packaging.
Prepare and perform cleanings in accordance with cleaning schedules.
Perform line clearances and changeovers.
Prevent delays and/or downtime of equipment.
Process, inspect, and package commodities through various processing stages.
Meet all gowning/uniform requirements.
CDA certification in progress.
Troubleshoot machinery.
Inspected final products for defects and flaws using proper QA procedures.
Volunteered for additional assignments during peak work periods to keep tasks on schedule.
Adjusted machines to increase productivity for runs.
Followed safety procedures and guidelines to maintain safe working environments.
Mechanical Assembler 2 /Certified Crew Trainer
Collins Aerospace
Wilson, NC
09.2020 - 07.2022
Performs inspection of parts, coating, labeling/boxing, and general preparation for shipment.
Examines parts for cracks, loose connections, faulty bonds, and faulty assembly. (QUALITY EXPERIENCE)
Records test results in testing log; route products for rework or salvage of usable parts.
Assembles parts according to blueprint specifications.
Use simple hand and machine tools.
Report unsafe practices and/or conditions to the appropriate individuals to ensure prompt resolution of potential hazards.
Trained new employees and ensure up to date trainings.
Ensure flow of work is consistent.
Support audit preparation.
Strong discipline to procedures, work instructions, compliance, policies, personal protective equipment, EH&S, and quality cardinal rules.
Plan and perform a variety of mechanical or electro-mechanical assembly, tests, fabrication, and inspection procedures.
Back up supervisor when needed.
Maintained neat and clean work area, clearing debris, organizing parts and keeping spaces open.
Performed repeated tasks while sitting or standing over extended periods of time.
Tested finished products for compliance with tolerances and overall quality.
Collaborated with other line workers and team members to assemble and repair parts.
Remote Customer Service Representative
Alorica
Remote
09.2017 - 11.2020
Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
Responded to customer requests for products, services, and company information.
Veterinarian Assistant/Laboratory Technician
Countryside Animal Hospital
Wilson, NC
09.2019 - 10.2020
Maintain sterilize surgical instruments and equipment.
Give medication or immunizations that veterinarians prescribe.
Assist in collecting blood, urine, and tissue samples.
Capable to read, understand, and execute instructions in basic laboratory procedures.
Restrain animals during examinations.
Feed, bathe, and exercise animals
Processing blood, fecal, and urine samples through in-house analyzers, preparing and interpreting blood smears, basic cytology, intestinal parasite screens, urinalysis, and milk/urine cultures.
Preparing and documenting samples for external laboratories, recording all appropriate results in patient electronic medical records, and invoicing of laboratory samples.
Surgical assistance, assisting doctors when needed.
Tracked collected specimens by initialing, dating, and noting times of collection.
Performed testing and quality control using approved laboratory procedures and instrumentation.
Assistant Manager
Sonic Drive Inn
Wilson, NC
06.2016 - 07.2020
Recruit, train, hire, and coach over 20 staff members on customer service skills, food and beverage knowledge, sales, and health safety standards.
Consistently exceeded monthly sales goals by a minimum of 10%.
Created and implement staff health and safety standards, achieving a score of 97% from the board of health.
Scheduled shifts for crew members.
Interviewed and recruited new employees.
Oversaw day-to-day business operations on the floor.
Fill in for General Manager in times of absence. (Make executive decisions, hold meetings and provide accountability.)
Handle complaints from customers.
Kept track of inventory.
Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
Supervised day-to-day operations to meet performance, quality and service expectations.
Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
Data Entry Clerk
Naturally Radient
REMOTE
08.2018 - 03.2020
Scanned documents and saved in database to keep records of essential organizational information.
Entered numerical data into databases with speed and accuracy using 10-key pad.
Sorted documents and maintained organized filing process.
Compiled data and reviewed information for accuracy prior to input.
Maintained databases by entering new and updated customer and account information.
Transfer data from paper formats into computer files using data recorders.
Created spreadsheets.
Verified accuracy of data entered into system to produce error-free reports.
Education
Associate of Science - Business & Administration
Edgecombe Community College
Rocky Mount, NC
06.2024
High School Diploma -
Fike High School
Wilson, NC
06.2017
Skills
Safety Management
Laboratory Safety Protocols
Laboratory Testing
Corrective Actions
Collect Samples
Customer Service
Defect Monitoring
Sample Preparation
Meticulous attention to details
Chemical Handling
Certification
Certified Production Operator, Pfizer - Ten months