Summary
Overview
Work History
Education
Skills
Timeline
Generic

Niara Hendricks

Roseville,CA

Summary

Experienced with team leadership, operational management, and customer service excellence. Utilizes strategic planning and problem-solving skills to enhance team productivity and service quality. Track record of fostering collaborative and adaptable workplace.

Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.

Overview

10
10
years of professional experience

Work History

Assistant Manager

Perfumania
10.2024 - Current
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Managed inventory levels to minimize stockouts while reducing overhead costs.
  • Generated repeat business through exceptional customer service.
  • Collaborated with the management team to develop strategic plans for business growth and improvement.
  • Promoted teamwork within the workplace by encouraging collaboration among staff members on various project tasks.
  • Increased sales through effective merchandising strategies and targeted promotions.
  • Conducted employee performance evaluations, providing constructive feedback for growth and development.
  • Monitored sales trends to adjust pricing strategies for optimal profitability.

Store Manager

Stassi's Closet
09.2018 - 07.2023
  • Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Assisted with hiring, training and mentoring new staff members.
  • Completed point of sale opening and closing procedures.
  • Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
  • Rotated merchandise and displays to feature new products and promotions.
  • Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
  • Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
  • Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
  • Optimized labor scheduling according to store needs while adhering to budget constraints, maximizing productivity without compromising service quality.
  • Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.
  • Increased store profitability by implementing cost-saving measures and efficient inventory management strategies.

Revenue Cycle Specialist

Sutter Health
08.2015 - 02.2018
  • Contacted responsible parties for past due debts.
  • Reached out to insurance companies to verify coverage.
  • Ensured accurate billing with thorough audits of patient accounts and insurance claims.
  • Identified and resolved payment issues between patients and providers.
  • Coordinated patient payment plans, balancing compassion with firmness to ensure timely payments while preserving positive patient relationships.
  • Provided regular updates on billing status to upper management through detailed reports.
  • Reduced outstanding account balances by implementing effective collection strategies.

Education

High School Diploma -

Visions In Education
Carmichael, CA

Esthetician License -

Redken International Academy Of Style
Reno, NV

Skills

  • Customer service
  • Money handling
  • Team leadership
  • Decision-making
  • Time management
  • Customer relations
  • Team motivation
  • Staff training and development
  • Goal setting
  • Retail operations
  • Operations management
  • Customer rapport
  • Recruiting and interviewing
  • Project management abilities

Timeline

Assistant Manager

Perfumania
10.2024 - Current

Store Manager

Stassi's Closet
09.2018 - 07.2023

Revenue Cycle Specialist

Sutter Health
08.2015 - 02.2018

High School Diploma -

Visions In Education

Esthetician License -

Redken International Academy Of Style

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