Summary
Overview
Work History
Education
Skills
Timeline
Generic

NiAri Hutchins

Atlanta,GA

Summary

Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.

Overview

6
6
years of professional experience

Work History

Customer Support Specialist

American Home Shield Corporation
06.2024
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Multitasked to handle diverse customer needs in high-volume setting, prioritizing tasks to keep up with challenging deadlines.
  • Offered assistance in implementing and developing training programs.
  • Monitored system performance to identify potential issues.
  • Researched and identified solutions to technical problems.

Customer Service Representative

Computershare
12.2022 - 07.2025
  • Kept accurate records of all interactions, including customer names, addresses, phone numbers, credit card information, and product sales to aid in customer satisfaction reviews.
  • Leveraged excellent communication and public speaking skills to de-escalate issues and provide high-level customer service experiences.
  • Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.
  • Generating a connection and developing a rapport with customers to provide outstanding, personalized service.

Shift Supervisor

OfficeMax
09.2021 - 11.2022
  • Manage, develop, coach, control and motivate the sales force to develop their skill to ensure that a high professional standard is achieved and monthly sales target and KPI target are met.
  • Improved customer satisfaction and loyalty by creating a survey for in-store customers.
  • Assisted with recruitment and training of new employees, while also monitoring the productivity of current employees.
  • Reviewed and evaluated required reports, programs, documents, and other data (e.g., annual maintenance plans, risk management programs, environmental management programs) to confirm compliance with terms and conditions of the contract.

Administrative Assistant

Ardent Eco Wash
03.2019 - 08.2020
  • Conferred with customers by telephone to provide information about products or services, process payments, cancel accounts, and resolve complaints.
  • Collected, organized, and updated data in spreadsheets using Microsoft Excel and Salesforce.
  • Tracked accounts receivable and payable using Excel.
  • Created Excel spreadsheets and charts to demonstrate financial movements to the manager, enhancing their understanding of the company's cash flow.
  • Coordinated and managed projects and initiatives, resulting in increased organizational productivity.
  • Input data into SAP for centralized order fulfillment.

Education

Bachelor of Business Administration - Finance

Georgia State University, Robinson College of Business
Atlanta, GA
05.2027

Skills

  • Exel
  • Microsoft office
  • SaleForce
  • Verbal and written communication
  • Active listening
  • Multitasking and organization
  • Data entry
  • Remote support
  • Technical support
  • Account management

Timeline

Customer Support Specialist

American Home Shield Corporation
06.2024

Customer Service Representative

Computershare
12.2022 - 07.2025

Shift Supervisor

OfficeMax
09.2021 - 11.2022

Administrative Assistant

Ardent Eco Wash
03.2019 - 08.2020

Bachelor of Business Administration - Finance

Georgia State University, Robinson College of Business

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