Niasia Collier
Albany,NY
Summary
Experienced support team member with an earnest and upbeat nature. Detail-oriented and organized multitasker with good communication strengths and demonstrated talent for handling dynamic and demanding needs. .
Overview
5
5
years of professional experience
Work History
Medicaid Support Specialist
GDiT
Menands, NY
07.2024 - Current
- Processed transactions by telephone, internet and correspondence from representatives
- Entered and maintained database records of customer profiles and prepares and maintains status reports
- Responded to inquiries regarding claim status updates from providers and patients.
- Assisted providers with resolving issues related to rejected or denied claims, including correcting errors in coding or resubmitting them according to guidelines.
Fullfilment Specalist
National Business Technologies
Albany, NY
02.2023 - 05.2024
- Coordinated with other departments to ensure efficient workflow processes.
- Processed and fulfilled customers order accurately and efficiently, meeting or exceeding daily productivity goals
- Handled shipping and tracking of packages, ensuring on-time delivery and resolving any issues that arose
- Provided customer service by responding to inquires and addressing order-related issues with care and professionalism
Digital Shopper
BJ's Wholesale
Colonie, NY
07.2022 - 02.2023
- Bagged groceries carefully to keep products in perfect condition, separated fragile products and kept frozen and perishable foods cold or fresh.
- Satisfied customers with quick, accurate service under tight deadlines.
- Completed pickup and shopping orders for customers within local area.
- Practiced clean and sanitary shopping with minimal product handling and used safety kits diligently to protect customers and others.
- Greeted customers and answered product or service questions.
Cashier
Walmart
Kingston, NY
05.2022 - 06.2022
- Greeted customers and answered any questions they had about the store's products and services.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Counted money in cash drawer at the beginning of shift to ensure that amounts were correct and have sufficient change.
- Issued receipts, refunds, credits or change due to customers.
- Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
Customer Service Cashier
Walmart
Hudson, NY
07.2019 - 03.2022
- Greeted customers and provided friendly customer service.
- Resolved customer complaints in a professional manner.
- Assisted customers with locating merchandise within the store.
- Stocked shelves, racks, cases, bins, and tables with new or transferred merchandise.
Education
High School Diploma -
Hudson High School
Hudson, NY06-2018
Skills
- Customer service
- Payment Collection
- Time management skills
- Written and verbal communication
- Deadline Management
- Microsoft Excel and PowerPoint
- Microsoft Outlook
- Microsoft Word
- Organization skills
Timeline
Medicaid Support Specialist
GDiT
07.2024 - Current
Fullfilment Specalist
National Business Technologies
02.2023 - 05.2024
Digital Shopper
BJ's Wholesale
07.2022 - 02.2023
Cashier
Walmart
05.2022 - 06.2022
Customer Service Cashier
Walmart
07.2019 - 03.2022
High School Diploma -
Hudson High School
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