Summary
Overview
Work History
Education
Skills
Timeline
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Niasia Payne

Fredericksburg,VA

Summary

Known for strong teamwork and adaptability, ensuring alignment with organizational goals. Skilled in conflict resolution, onboarding, and HR software. Dependable and results-driven, ready to make significant impact. Experienced with employee onboarding and benefits administration. Utilizes conflict resolution techniques to address workplace issues effectively.

Overview

7
7
years of professional experience

Work History

Human Resources Assistant

Amazon
03.2023 - Current
  • Answered employee inquiries regarding health benefits and 401k options.
  • Ensured legal compliance in all HR practices by staying current with relevant employment laws and regulations, as well as conducting regular policy reviews.
  • Collaborated with management to identify staffing needs and develop workforce planning strategies, resulting in optimized personnel resources allocation.
  • Developed and implemented onboarding and orientation programs for new employees.
  • Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
  • Handled on-boarding process for newly hired employees, which included distribution of all paperwork.
  • Updated HR database with new employee information, changes in benefits, and other details.
  • Prepared new hire letters, employee contracts, and corporate policies.

Maximus Healthcare
04.2021 - 03.2023
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company.
  • Responded to customer requests for services and company information.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
  • Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
  • Addressed customer inquiries to ensure satisfaction and foster positive service experience.
  • Trained new Customer Service Representatives on company policies, procedures, and best practices.
  • Met customer call guidelines for service levels, handle time and productivity.
  • Promptly responded to inquiries and requests from prospective customers.
  • Exhibited high energy and professionalism when dealing with clients and staff.
  • Delivered prompt service to prioritize customer needs.

Customer Service Supervisor

Pacific Sunwear
06.2017 - 02.2019
  • Promoted a positive work environment through open communication channels, fostering team collaboration and high morale.
  • Coached employees through day-to-day work and complex problems.
  • Maintained up-to-date knowledge of company products and services, effectively communicating changes to the team for seamless customer support.
  • Coached team members to deliver hospitable, professional service while adhering to set service models.
  • Led by example, handling complex customer issues personally to ensure high standards of service.
  • Conducted training and mentored team members to promote productivity and commitment to friendly service.

Education

High School Diploma -

Admiral Arthur W. Radford High
Honolulu, HI
05-2017

Skills

  • High social awareness
  • Staff education and training
  • Administrative assistance
  • Problem-solving abilities
  • Multitasking
  • Reliability
  • Team building
  • Conflict Resolution
  • Diversity and Inclusion
  • Professionalism
  • Time management abilities
  • Adaptability

Timeline

Human Resources Assistant

Amazon
03.2023 - Current

Maximus Healthcare
04.2021 - 03.2023

Customer Service Supervisor

Pacific Sunwear
06.2017 - 02.2019

High School Diploma -

Admiral Arthur W. Radford High

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Niasia Payne