Niasia Simmons
Macon,GA
Summary
Customer service expert with proven track record in delivering high-quality customer service and maintaining smooth operations. Known for reliability and adaptability in dynamic environments, contributing effectively to team goals. Excels in cash handling, customer interaction, and problem-solving with focus on achieving results.
Overview
5
5
years of professional experience
Work History
Cashier/Customer Service
Circle K
05.2022 - 08.2024
- Developed strong customer relationships and loyalty through effective communication
- Demonstrated excellent communication skills, both verbal and written, in order to effectively interact with customers
- Handled customer complaints and inquiries in a courteous and efficient manner
- Maintained knowledge of company products to provide helpful suggestions and recommendations to customers
- Greeted customers by name and displayed respectful attitude, helping develop rapport with customer base and build lasting relationships
- Delivered personalized customer service relating to questions and promptly resolved basic problems on customer accounts
- Logged details of customer service calls in computer system following correct protocols
- Tracked all incoming calls and emails from customers using appropriate software applications
- Monitored live chat sessions to ensure that all inquiries were answered promptly and professionally
- Established positive relationships with customers through friendly conversation
Customer Service Representative/Call Center
GEICO Customer Service
01.2022 - 05.2022
- Developed strong customer relationships and loyalty through effective communication
- Demonstrated excellent communication skills, both verbal and written, in order to effectively interact with customers
- Handled customer complaints and inquiries in a courteous and efficient manner
- Maintained knowledge of company products to provide helpful suggestions and recommendations to customers
- Greeted customers by name and displayed respectful attitude, helping develop rapport with customer base and build lasting relationships
- Ensured customer satisfaction by efficiently managing questions and resolving routine concerns.
- Logged details of customer service calls in computer system following correct protocols
- Tracked all incoming calls and emails from customers using appropriate software applications
- Monitored live chat sessions to ensure that all inquiries were answered promptly and professionally
- Established positive relationships with customers through friendly conversation
Customer Service Representative
Fairmount
02.2021 - 01.2022
- Company Overview: Remote
- Developed strong customer relationships and loyalty through effective communication
- Demonstrated excellent communication skills, both verbal and written, in order to effectively interact with customers
- Handled customer complaints and inquiries in a courteous and efficient manner
- Maintained knowledge of company products to provide helpful suggestions and recommendations to customers
- Greeted customers by name and displayed respectful attitude, helping develop rapport with customer base and build lasting relationships
- Delivered personalized customer service relating to questions and promptly resolved basic problems on customer accounts
- Logged details of customer service calls in computer system following correct protocols
- Tracked all incoming calls and emails from customers using appropriate software applications
- Monitored live chat sessions to ensure that all inquiries were answered promptly and professionally
- Established positive relationships with customers through friendly conversation
- Remote
Customer Service Representative
Alflac
01.2020 - 01.2021
- Developed strong customer relationships and loyalty through effective communication
- Demonstrated excellent communication skills, both verbal and written, in order to effectively interact with customers
- Addressed customer complaints with efficiency and courtesy.
- Maintained knowledge of company products to provide helpful suggestions and recommendations to customers
- Greeted customers by name and displayed respectful attitude, helping develop rapport with customer base and build lasting relationships
- Delivered personalized customer service relating to questions and promptly resolved basic problems on customer accounts
- Logged details of customer service calls in computer system following correct protocols
- Tracked all incoming calls and emails from customers using appropriate software applications
- Managed real-time chat interactions, maintaining promptness and professionalism.
- Established positive relationships with customers through friendly conversation
Education
High School Diploma -
Southwest High School
Macon, GASkills
- Customer assistance
- Work ethic and integrity
- Patience and empathy
- Customer service
- Time management skills
- Cash handling
- Cleaning and sanitizing
- Written and verbal communication
- Conflict resolution
- Inventory control
Timeline
Cashier/Customer Service
Circle K
05.2022 - 08.2024
Customer Service Representative/Call Center
GEICO Customer Service
01.2022 - 05.2022
Customer Service Representative
Fairmount
02.2021 - 01.2022
Customer Service Representative
Alflac
01.2020 - 01.2021
High School Diploma -
Southwest High School
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