Niassa Troutman
Upper Marlboro,MD
Summary
Experienced leader with over 20 years of expertise in driving company objectives. Attentive to detail and skilled in coordinating projects, programs, and continual improvements. Goal is to spearhead initiatives that enhance operational efficiency and strategic effectiveness. Leveraging expertise in Lean Six Sigma to streamline processes and improve system accuracy and reliability. Passionate about driving continuous improvement and fostering a culture of operational excellence.
Overview
14
14
years of professional experience
Work History
Business Systems Manager
Washington Metropolitan Area Transit Authority, Metro
2022.02 - Current
- Optimized business processes by identifying and implementing strategic system improvements.
- Implemented AGILE mindset shifts and efficient management of cross-functional teams and resources resulting in reduced project completion time
- Enhanced operational efficiency and workforce capabilities by creating a comprehensive formal training curriculum for both frontline and management staff, leading to a 25% reduction in training costs.
- Achieved a 10% increase in process adherence and operational consistency through the development and implementation of SOPs, job aids, and work instructions.
- Achieved a 10% reduction in contractual discrepancies by effectively managing contract compliance and overseeing a $4M budget as the Contracting Officer’s Technical Representative (COTR).
- Instrumental in enhancing the efficiency of Supply Chain operations by successfully executing a State of Good Repair (SOGR) initiative, leading to a 25% decrease in maintenance costs via strategic resource allocation.
- Led cross-functional team training to enhance organizational capabilities while providing strategic business development insights, performing data analysis, and recommending operational improvements that led to a noteworthy 30% increase in efficiency and a substantial 12% reduction in operational costs.
- Introduced and facilitated Lean Six Sigma training, achieving a 50% reduction in process cycle times.
- Conducted successful Lean management training sessions for employees at all levels—from managers to frontline staff—within a six-month timeframe.
- Acted as a subject matter expert on Warehouse Management System (WMS) software, optimizing system utilization and contributing to a 15% increase in warehouse operational efficiency.
- Conducted trend tracking and root cause analysis to identify areas of improvement, leading to the implementation of corrective action plans. Successfully reduced operational issues by 20% and improved performance metrics.
- Managed special projects, including the implementation of a Warehouse Management System (WMS), new warehouse designs, and the State of Good Repair program, overseeing projects with budgets up to $7M and achieving on-time delivery and 10% under-budget savings.
Quality Analyst - Process Improvement
Washington Metropolitan Area Transit Authority, Metro
2020.03 - 2022.02
- Analyzed quality and performance data to support operational decision-making.
- Created and revised procedures, checklists and job aids to reduce errors.
- Developed and maintained quality assurance procedure documentation.
- Provided regular updates to team leadership on quality metrics by communicating consistency problems or production deficiencies.
- Used Lean Six Sigma knowledge to expand demand planning and forecast movement within three departments. Variance percentages decreased from +6000% to +10%. Savings of over $900K.
- Conducts survey of the warehouse material to ensure inventory storage process are being followed.
- Analyze trends and determines actions necessary to increase the reliability of inventory and the locator system usage.
- Implemented a FIFO database of chemical materials on hand – projected to increase inventory accuracy by 60%, negative waste volume decreased by 40%.
- Revised, Published and Standardized Processes within the Supply Chain Department
- Introduced and Facilitated Lean Six Sigma training and methodologies to the Supply Chain team.
Process Improvement Manager
Georgia World Congress Center Authority
2018.10 - 2019.11
- Designed innovative solutions that addressed both immediate needs and long-term growth objectives while maintaining compliance with industry regulations and standards.
- Spearheaded efforts to create standardized work instructions, reducing errors and increasing consistency across similar tasks throughout the organization.
- Conducted root cause analyses to pinpoint underlying issues affecting workflow efficiency and effectiveness.
- Communicated process assessment findings to inform senior leadership's decision-making with valuable insights.
- Developed processes, controls, and performance measures to meet or exceed company expectations for individual departments
- Developed and implemented new processes to enhance inventory control operations in the company.
- Proactively monitor key progress indicators in order to effectively communicate and resolve problems
- Streamlined inventory management systems in two departments, resulting in increased efficiency for returning material/equipment to the correct location
- Conducted comprehensive root cause analysis meetings to address inventory discrepancies
- Evaluated resource inventory conditions to determine life span disposition.
- Formats par-levels for resources and equipment. # Process Improvement Focus: Operational Excellence # Process Improvement Focus: Efficiency/Inventory/Budgeting
Operations Specialist: Resource Management
Georgia World Congress Center Authority
2017.05 - 2019.06
- Oversaw day-to-day operations, delegating tasks appropriately to ensure smooth workflow and timely completion of projects.
- Successfully managed multiple projects simultaneously while adhering to deadlines and budget constraints.
- Evaluates current resource inventory conditions for disposition of life span
- Formatted par-levels for resources and equipment.
- Process Improvement Focus: Operational Excellence - Applied Six-Sigma methodologies to Facility Operations/Set-Up/Engineering.
- Process Improvement Focus: Efficiency/Cost Inventory - Created a streamlined process for inventory management for Facility Ops/Management
- Created Revenue from identifying and leading a metal scrap project.
- Created Revenue from identifying and leading a surplus resource project
- Coordinated GWCCA resources along with Super Bowl LIII resource management to ensure customer expectations and minimize capacity restraints
Contracts Operations Manager
Lockheed Martin - Sikorsky Aerospace
2014.09 - 2017.01
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Provide Supplier and Distribution contract support to North and South facilities.
- Supervise budgets
- Ensure contractual compliance and that adequate measures are in place to provide strong customer service to the military
- Analysis, apply and advise contract requirements to onsite distribution facility
- Development of negotiation plans
- Leads Contract Compliance
- Support Program management reviews and similar meetings
Accomplishments
1. Improvement in Quality management through lean and CAP management
2. Improved functionality of receiving department by streamlining and proper documentation of incoming shipments
Logistics Manager
Porex Filtration
2010.12 - 2014.09
- Monitored order fulfillment closely to enhance customer satisfaction and promptly address any issues.
- Ensured compliance with transportation safety standards as well as customs regulations, maintaining regulatory compliance for all logistics operations.
- Directed daily shipping and receiving operations for diverse range of products.
- Successfully increased on-time delivery rates through the optimization of transportation routes and schedules.
- Coordinated with vendors, customs broker, and freight forwarders to ensure accurate completion of tariff and FDA records
- Researched shipping information to monitor trends and develop bid packages
- Developed efficient inventory schedules to effectively meet customer needs while fulfilling company's financial commitments.
- Published and communicated reports on replenishment and inventory to facilitate production planning.
- Enhanced efficiency by implementing process improvements such as Production Lean – out and Logisitics/Customs planning.
- Wrote, Implemented & Published US Customs procedures within the company database, boosting efficiency and results by 80%
- Created new scheduling tools to enhance production efficiency and visibility.
- Provided comparable quotes to customers and executive level management.
- Managed end-to-end global production for US-based customers from Malaysia.
- Developed strategic partnerships with carriers and brokers to increase efficiency in shipping operations while reducing costs.
Education
Lean Six Sigma Black Belt -
Georgia State University
Atlanta, GAAgile Team Facilitator -
Learning Tree
Herndon, VACertified Agile Leader -
Learning Tree
Herndon, VACertified Scrum Master -
Scrum Alliance
Herndon, VABiology
Clayton State University
Morrow, GASkills
- Business Analysis
- Requirements Gathering
- Problem-Solving
- Detail Oriented
- Strategic Planning
- Project Management
- Process Improvement
- Team leadership and direction
- Policy and procedure improvements
- Training and Development
- Critical Thinking
- Work Planning and Prioritization
Languages
Spanish
Professional Working
Timeline
Business Systems Manager
Washington Metropolitan Area Transit Authority, Metro
2022.02 - Current
Quality Analyst - Process Improvement
Washington Metropolitan Area Transit Authority, Metro
2020.03 - 2022.02
Process Improvement Manager
Georgia World Congress Center Authority
2018.10 - 2019.11
Operations Specialist: Resource Management
Georgia World Congress Center Authority
2017.05 - 2019.06
Contracts Operations Manager
Lockheed Martin - Sikorsky Aerospace
2014.09 - 2017.01
Logistics Manager
Porex Filtration
2010.12 - 2014.09
Lean Six Sigma Black Belt -
Georgia State University
Agile Team Facilitator -
Learning Tree
Certified Agile Leader -
Learning Tree
Certified Scrum Master -
Scrum Alliance
Biology
Clayton State University
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