Niava Seira Moors
Salt Lake City,UT
Overview
26
26
years of professional experience
Work History
SAMOAN LANGUAGE INTERPRETER
Salt Lake City, UT
01.2016 - Current
- Orally translates English to Samoan during district, juvenile, justice court hearings both in person and webex.
- Over the phone medical interpreter for hospitals requiring assistance with Samoan patients.
Customer Experience Specialist, PSS & Messaging
Delta Air Lines
Salt Lake City, UT
09.2016 - 01.2025
- Professionally handle high volume incoming inquiries from customers regarding travel needs.
- Resolve customer issues via one call resolution guidelines and/or escalated process.
- Thoroughly and efficiently gather customer information, assess and fulfill customer needs and educate customer where applicable regarding domestic and worldwide travels.
- Maintain a balance between company policy and customer benefit in decision making.
Guidance Counselor
TAFUNA HIGH SCHOOL
Pago Pago, American Samoa
08.2009 - 05.2015
- Guide students through the development of educational and career plans.
- Refer students with problems to appropriate program specialists or community agencies.
- Conduct career and educational planning activities.
- Advocate on behalf of students and their families.
English Instructor
TAFUNA HIGH SCHOOL
Pago Pago, American Samoa
02.2000 - 08.2009
- Working with other teaching staff to set goals, objectives and methods.
- Develop lesson and unit plans, course objectives and outline following curriculum guidelines and school’s educational philosophy.
- Evaluate students through utilization of teacher made tests, standardized tests and observations.
- Schedule and interact with parents and students periodically.
Timeline
Customer Experience Specialist, PSS & Messaging
Delta Air Lines
09.2016 - 01.2025
SAMOAN LANGUAGE INTERPRETER
01.2016 - Current
Guidance Counselor
TAFUNA HIGH SCHOOL
08.2009 - 05.2015
English Instructor
TAFUNA HIGH SCHOOL
02.2000 - 08.2009