Summary
Overview
Work History
Education
Skills
Timeline
90
Nia Williams

Nia Williams

Sales/ customer service
Chesapeake,VA

Summary

Highly motivated sales associate with extensive customer service and sales experience. Proven track record of driving increased sales, enhancing the buying experience, and evaluating company profile with target market. Additionally, skilled as a medical assistant, proficient in tracking client records and providing support to office owners in record keeping.

Overview

9
9
years of professional experience

Work History

Sales Associate

Beach Ford Lincoln Mercury
11.2023 - 12.2024
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Listened to customer needs and desires to identify and recommend optimal products.
  • Built relationships with customers to encourage repeat business.
  • Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
  • Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
  • Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
  • Maintained up-to-date knowledge of store sales, payment policies and security standards.
  • Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
  • Assisted in training new staff members on company policies, product information, and sales techniques for a seamless onboarding experience.
  • Used in-store system to locate inventory and place special orders for customers.
  • Managed conflict resolution with dissatisfied customers professionally, resulting in improved customer retention rates.
  • Contributed to visual merchandising efforts by creating eye-catching displays that showcased products effectively and enticed shoppers to make purchases.
  • Participated in team meetings and training sessions regularly for continuous professional development within the retail industry.
  • Recommended complementary purchases to customers, increasing revenue.
  • Conducted product demonstrations to highlight features and redirect objections to positive aspects.
  • Implemented feedback from customer surveys to improve shopping experience and meet customer needs.
  • Streamlined checkout process, significantly reducing wait times and improving customer satisfaction.
  • Utilized CRM tools to track customer interactions and sales, enhancing effectiveness of follow-up communications.
  • Developed comprehensive product knowledge, enabling effective upselling and cross-selling.
  • Enhanced store revenue by consistently exceeding personal sales targets through effective customer engagement and product knowledge.
  • Monitored sales trends to adjust sales strategies and meet changing customer demands.
  • Engaged with customers through social media platforms to promote store events and new arrivals, expanding store reach.
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Proven ability to learn quickly and adapt to new situations.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Organized and detail-oriented with a strong work ethic.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Demonstrated strong organizational and time management skills while managing multiple projects.

Sales Associate

Bath & Body Works
08.2023 - 11.2023
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Engaged in friendly conversation with customer to better uncover individual needs.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
  • Rotated stock and restocked shelves to maintain product availability and store appearance.
  • Solved customer challenges by offering relevant products and services.
  • Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
  • Created inviting environment for customers by maintaining store organization and cleanliness.
  • Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
  • Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
  • Provided exceptional services and pleasant shopping experiences to retail customers.
  • Educated clients on current promotional offerings and products using persuasive selling tactics.
  • Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
  • Assessed customer needs and utilized suggestive selling techniques to drive sales.
  • Maintained up-to-date knowledge of store sales, payment policies and security standards.
  • Participated in team meetings and training sessions regularly for continuous professional development within the retail industry.
  • Participated in visual merchandising, creating attractive displays that stimulated customer interest and sales.
  • Streamlined checkout process, significantly reducing wait times and improving customer satisfaction.
  • Developed comprehensive product knowledge, enabling effective upselling and cross-selling.


Sales Associate

Victoria's Secret & PINK
08.2023 - 11.2023
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Worked flexible hours across night, weekend, and holiday shifts.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.
  • Proven ability to learn quickly and adapt to new situations.
  • Increased customer loyalty with personalized shopping experiences and attentive service.
  • Developed comprehensive product knowledge, enabling effective upselling and cross-selling.
  • Coordinated sales promotions and events to drive store traffic and increase sales volume.
  • Managed inventory to ensure product availability, contributing to uptick in sales.
  • Participated in team meetings and training sessions regularly for continuous professional development within the retail industry.
  • Contributed to visual merchandising efforts by creating eye-catching displays that showcased products effectively and enticed shoppers to make purchases.
  • Used in-store system to locate inventory and place special orders for customers.
  • Minimized wait times for customers during peak hours, maintaining a high level of customer satisfaction.
  • Maintained up-to-date knowledge of store sales, payment policies and security standards.
  • Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
  • Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
  • Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
  • Answered customer questions about sizing, accessories, and merchandise care.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.
  • Prepared merchandise for sales floor by pricing or tagging.

Sales Associate

Bluegreen Vacations Patrick Henry
06.2023 - 08.2023
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Engaged with customers to build rapport and loyalty.
  • Solved customer challenges by offering relevant products and services.
  • Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
  • Assessed customer needs and utilized suggestive selling techniques to drive sales.
  • Engaged with customers to effectively build rapport and lasting relationships.
  • Educated clients on current promotional offerings and products using persuasive selling tactics.
  • Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
  • Answered customer questions about products and services, helped locate merchandise, and promoted key items.
  • Engaged in friendly conversation with customer to better uncover individual needs.
  • Listened to customer needs and desires to identify and recommend optimal products.
  • Answered questions about store policies and addressed customer concerns.
  • Boosted customer satisfaction by providing exceptional service and addressing concerns promptly.
  • Provided exceptional services and pleasant shopping experiences to retail customers.
  • Created inviting environment for customers by maintaining store organization and cleanliness.
  • Built customer loyalty and retention by delivering excellent shopping experiences.
  • Collaborated with team members to meet and exceed monthly sales targets consistently.
  • Increased sales revenue through effective product recommendations tailored to individual customers.
  • Used in-store system to locate inventory and place special orders for customers.
  • Developed strong rapport with customers and created positive impression of business.
  • Consistently met personal sales goals through proactive engagement with customers and upselling techniques when appropriate.

Sales Agent

Hilton Grand Vacations
03.2023 - 06.2023
  • Built relationships with customers and community to promote long term business growth.
  • Developed strong relationships with clients through excellent customer service and regular followups.
  • Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
  • Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
  • Learned and adapted quickly to new technology and software applications.
  • Demonstrated strong organizational and time management skills while managing multiple projects.
  • Strengthened communication skills through regular interactions with others.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.
  • Excellent communication skills, both verbal and written.
  • Proven ability to learn quickly and adapt to new situations.
  • Self-motivated, with a strong sense of personal responsibility.
  • Negotiated favorable terms in contracts, ensuring both customer satisfaction and profitability.
  • Streamlined sales process, reducing time from lead to close.
  • Stayed up-to-date with industry trends to position company as market leader.
  • Boosted team morale and productivity by leading weekly sales strategy meetings.
  • Enhanced customer satisfaction by providing comprehensive product demonstrations.
  • Conducted product demonstrations to educate customers on features, benefits, and competitive advantages.
  • Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.
  • Stayed current on company offerings and industry trends.
  • Explained features and advantages of luxury vacation homes to promote sales.

Medical Assistant

Gateway Medical
08.2022 - 03.2023
  • Sanitized, restocked, and organized exam rooms and medical equipment.
  • Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
  • Obtained client medical history, medication information, symptoms, and allergies.
  • Performed medical records management, including filing, organizing and scanning documents.
  • Collected and documented patient medical information such as blood pressure and weight.
  • Called and faxed pharmacies to submit prescriptions and refills.
  • Documented vital signs and health history for patients in clinic and hospital environments.
  • Scheduled appointments, registered patients, and distributed sample pharmaceuticals as prescribed.
  • Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
  • Completed clinical procedures and gathered patient data for interpretation by physician.
  • Collaborated with medical and administrative personnel to maintain patient-focused, engaging and compassionate environment.
  • Verified patient insurance coverage and collected required co-payments.
  • Answered telephone calls to offer office information, answer questions, and direct calls to staff.

Sales and Leasing Consultant

Hall Chrysler, Dodge, Jeep, And Ram
02.2022 - 08.2022
  • Managed lead tracking by making contact and following up on leads generated through marketing efforts.
  • Assisted clients throughout sales process and provided after-sales support to assess satisfaction and resolve problems.
  • Promoted high level of customer satisfaction using strong relationship-building skills, consistent follow-up and prompt issue resolution.
  • Used CRM software to record customer interactions and track general sales activities for review and follow-up.
  • Contacted customers and prospects to generate new business to achieve company growth goals.
  • Pursued existing and potential customers by phone, email and text message to generate leads and close sales.
  • Performed cold-calling and follow-ups with leads to secure new revenue.
  • Set up appointments with potential and current customers to promote new products and services.
  • Prepared pricing agreements and contracts to close sales.
  • Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
  • Drove new business by acquiring new clients and expanding new and existing relationships.
  • Helped customers navigate choices between services with support for questions such as terms, pricing, and availability.

Sales and Leasing Consultant

Banister Nissan
01.2020 - 02.2022
  • Maintained strong and well-managed online presence to successfully market community.
  • Managed lead tracking by making contact and following up on leads generated through marketing efforts.
  • Assisted clients throughout sales process and provided after-sales support to assess satisfaction and resolve problems.
  • Promoted high level of customer satisfaction using strong relationship-building skills, consistent follow-up and prompt issue resolution.
  • Used CRM software to record customer interactions and track general sales activities for review and follow-up.
  • Contacted customers and prospects to generate new business to achieve company growth goals.
  • Pursued existing and potential customers by phone, email and text message to generate leads and close sales.
  • Conferred with existing and potential customers to assess requirements and propose optimal solutions.
  • Performed cold-calling and follow-ups with leads to secure new revenue.
  • Set up appointments with potential and current customers to promote new products and services.
  • Used consultative sales approach to understand and meet customer needs.
  • Prepared pricing agreements and contracts to close sales.
  • Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
  • Drove new business by acquiring new clients and expanding new and existing relationships.
  • Worked to develop network by identifying and pursuing new leads, attending industry events, and building rapport with clients.
  • Prospected new sales leads from directories, referrals and partners.
  • Researched potential clients and markets to prepare for appointments.

Sales Associate

Michael Kors
11.2018 - 08.2020
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Rotated stock and restocked shelves to maintain product availability and store appearance.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Answered customer questions about sizing, accessories, and merchandise care.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Engaged with customers to build rapport and loyalty.
  • Solved customer challenges by offering relevant products and services.
  • Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
  • Assessed customer needs and utilized suggestive selling techniques to drive sales.
  • Engaged with customers to effectively build rapport and lasting relationships.

Sales Agent

World Financial Group Wfg
08.2017 - 01.2020
  • Built relationships with customers and community to promote long term business growth.
  • Developed strong relationships with clients through excellent customer service and regular followups.
  • Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
  • Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
  • Boosted referral rates by cultivating positive relationships with satisfied customers who were eager to recommend our products/services to others.
  • Fostered lasting relationships with customers through effective communication and quick response, resulting in long-term loyalty and expanded client base.
  • Set and achieved company defined sales goals.
  • Achieved top performer status within the company due to consistent high sales numbers.
  • Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
  • Negotiated contracts with prospective clients, helping to secure long-term business partnerships.
  • Explained features and advantages of long and short term insurance products or services to promote sales.
  • Developed and maintained strong working relationships with professionals within assigned territory.
  • Maintained current knowledge of evolving changes in marketplace.
  • Leveraged CRM software to efficiently track leads, manage contacts, and monitor progress toward goals.
  • Stayed current on company offerings and industry trends.
  • Increased sales with execution of full sales cycle processing from initial lead processing through conversion and closing.
  • Improved overall customer satisfaction by promptly addressing concerns and providing tailored solutions.
  • Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
  • Attended monthly sales meetings and quarterly sales trainings.
  • Identified new business opportunities through cold calling, networking, marketing and prospective database leads.
  • Provided superior service to customers by quickly and courteously responding to requests, inquiries, suggestions and concerns.
  • Expanded client base by diligently prospecting new leads and effectively presenting product offerings.
  • Fielded customer complaints and facilitated negotiations, resolving issues and reaching mutual conclusions.
  • Contributed to event marketing, sales and brand promotion.
  • Monitored service after sale and implemented quick and effective problem resolutions.
  • Identified new areas of opportunity within existing accounts by offering additional products or services based on their needs analysis results.
  • Recorded accurate and efficient records in customer database.
  • Developed, maintained and utilized diverse client base.
  • Presented professional image consistent with company's brand values.
  • Delivered engaging sales presentations tailored specifically towards individual client needs, demonstrating a deep understanding of their business and industry.
  • Achieved or exceeded company-defined sales quotas.
  • Kept detailed records of daily activities through online customer database.
  • Contributed to team objectives in fast-paced environment.
  • Enhanced product knowledge through continuous training and professional development opportunities.
  • Built diverse and consistent sales portfolio.
  • Trained new employees on customer service, money handling and organizing strategies.
  • Generated advertising brochure for vendor use.
  • Generated additional sales opportunities with upselling and cross-selling techniques.
  • Expanded customer base through cold calling, networking, and relationship building.
  • Excellent communication skills, both verbal and written.
  • Proven ability to learn quickly and adapt to new situations.
  • Skilled at working independently and collaboratively in a team environment.
  • Worked effectively in fast-paced environments.
  • Self-motivated, with a strong sense of personal responsibility.
  • Boosted team morale and productivity by leading weekly sales strategy meetings.
  • Implemented CRM tools to track customer interactions and sales progress.
  • Utilized social media platforms to engage with potential customers and build brand awareness.
  • Increased market penetration with introduction of innovative sales tactics.
  • Managed portfolio of high-value accounts, ensuring they received exceptional service.
  • Streamlined sales process, reducing time from lead to close.
  • Negotiated favorable terms in contracts, ensuring both customer satisfaction and profitability.
  • Stayed up-to-date with industry trends to position company as market leader.
  • Conducted detailed market analysis to guide development of sales strategies.
  • Exceeded sales targets through effective planning and goal setting.
  • Identified and tapped into new markets, significantly expanding customer base.
  • Achieved consistently high customer satisfaction ratings by tailoring solutions to individual needs.
  • Led training sessions for new sales representatives, enhancing team expertise and performance.
  • Utilized CRM software to manage client information, track leads, and monitor sales progress.
  • Enhanced customer satisfaction by providing comprehensive product demonstrations.
  • Achieved top performer status consistently through dedication to meeting goals and exceeding expectations.
  • Increased sales revenue by identifying and targeting high-potential accounts.

Bay Host

Top Golf
06.2016 - 03.2018
  • Enhanced guest satisfaction by providing exceptional customer service and promptly addressing their needs.
  • Efficiently processed payments from customers, resolving any discrepancies in a timely manner to ensure accurate financial records.
  • Provided knowledgeable recommendations for menu items and beverages, enhancing guest satisfaction with their choices.
  • Maintained a clean and welcoming environment for guests, ensuring an enjoyable experience during their visit.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Self-motivated, with a strong sense of personal responsibility.
  • Maintained cleanliness and order in service area, promoting professional work environment.
  • Fostered positive and supportive team atmosphere, encouraging open communication and mutual respect among colleagues.
  • Ensured customer satisfaction by providing timely updates and transparent communication throughout service process.
  • Demonstrated adaptability in handling various roles within the establishment including server assistance.
  • Answered guest questions with responses about menu, promotions and specials.
  • Supported other staff members during busy periods by assisting with tasks such as bussing tables or restocking supplies as needed.
  • Trained and mentored new employees on company procedures and safety protocols.
  • Assisted in event coordination and execution, contributing to successful functions and memorable guest experiences.
  • Collaborated with team members to maintain efficient operations and seamless transitions between shifts.
  • Handled cash transactions accurately, maintaining a balanced register at the end of each shift.
  • Took guest food and beverage orders and entered orders in computer system.
  • Upheld an atmosphere of professionalism and positivity among team members, contributing to a cohesive work environment that fostered exceptional guest service.
  • Retrieved and delivered food and beverage orders.
  • Served alcoholic and non-alcoholic beverages following policies as well as federal, state and local regulations.
  • Followed procedures to correctly handle cash, credit and gift certificate transactions.

Education

High School Diploma -

Weston Branch High School
06.2015

Skills

  • Money Handling

  • Sales Expertise

  • Money Transfer Systems

  • Dispute Mediation

  • Product and Service Sales

  • Teamwork and Collaboration

  • Time Management

  • Customer Service

  • Sales Training

  • Cold calling

  • Product demonstrations

  • Fraud detection

  • Product promotions

  • Negotiation tactics

  • Sales and Marketing

  • POS System Operations

  • Complex Problem-Solving

  • CRM software proficiency

Timeline

Sales Associate

Beach Ford Lincoln Mercury
11.2023 - 12.2024

Sales Associate

Bath & Body Works
08.2023 - 11.2023

Sales Associate

Victoria's Secret & PINK
08.2023 - 11.2023

Sales Associate

Bluegreen Vacations Patrick Henry
06.2023 - 08.2023

Sales Agent

Hilton Grand Vacations
03.2023 - 06.2023

Medical Assistant

Gateway Medical
08.2022 - 03.2023

Sales and Leasing Consultant

Hall Chrysler, Dodge, Jeep, And Ram
02.2022 - 08.2022

Sales and Leasing Consultant

Banister Nissan
01.2020 - 02.2022

Sales Associate

Michael Kors
11.2018 - 08.2020

Sales Agent

World Financial Group Wfg
08.2017 - 01.2020

Bay Host

Top Golf
06.2016 - 03.2018

High School Diploma -

Weston Branch High School

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Nia Williams Sales/ customer service