Nia Williams
Sales/ customer service
Chesapeake,VA
Summary
Highly motivated sales associate with extensive customer service and sales experience. Proven track record of driving increased sales and enhancing the buying experience. Additionally, skilled as a medical assistant, proficient in tracking client records and providing support to office owners in record keeping. Experienced with handling customer interactions and resolving issues promptly. Utilizes communication and empathy to build strong customer relationships.
Overview
5
5
years of professional experience
Work History
Sales Associate
Beach Ford Lincoln Mercury
11.2023 - 12.2024
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Helped customers locate products and checked store system for merchandise at other sites.
- Listened to customer needs and desires to identify and recommend optimal products.
- Built relationships with customers to encourage repeat business.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Maintained up-to-date knowledge of store sales, payment policies and security standards.
- Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
- Assisted in training new staff members on company policies, product information, and sales techniques for a seamless onboarding experience.
- Used in-store system to locate inventory and place special orders for customers.
- Managed conflict resolution with dissatisfied customers professionally, resulting in improved customer retention rates.
- Contributed to visual merchandising efforts by creating eye-catching displays that showcased products effectively and enticed shoppers to make purchases.
- Participated in team meetings and training sessions regularly for continuous professional development within the retail industry.
- Recommended complementary purchases to customers, increasing revenue.
- Conducted product demonstrations to highlight features and redirect objections to positive aspects.
- Implemented feedback from customer surveys to improve shopping experience and meet customer needs.
- Streamlined checkout process, significantly reducing wait times and improving customer satisfaction.
- Utilized CRM tools to track customer interactions and sales, enhancing effectiveness of follow-up communications.
- Developed comprehensive product knowledge, enabling effective upselling and cross-selling.
- Enhanced store revenue by consistently exceeding personal sales targets through effective customer engagement and product knowledge.
- Monitored sales trends to adjust sales strategies and meet changing customer demands.
- Engaged with customers through social media platforms to promote store events and new arrivals, expanding store reach.
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Proven ability to learn quickly and adapt to new situations.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Organized and detail-oriented with a strong work ethic.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Demonstrated strong organizational and time management skills while managing multiple projects.
Sales Agent
Hilton Grand Vacations
03.2023 - 06.2023
- Built relationships with customers and community to promote long term business growth.
- Developed strong relationships with clients through excellent customer service and regular followups.
- Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Learned and adapted quickly to new technology and software applications.
- Demonstrated strong organizational and time management skills while managing multiple projects.
- Strengthened communication skills through regular interactions with others.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Managed time efficiently in order to complete all tasks within deadlines.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Excellent communication skills, both verbal and written.
- Proven ability to learn quickly and adapt to new situations.
- Self-motivated, with a strong sense of personal responsibility.
- Negotiated favorable terms in contracts, ensuring both customer satisfaction and profitability.
- Streamlined sales process, reducing time from lead to close.
- Stayed up-to-date with industry trends to position company as market leader.
- Boosted team morale and productivity by leading weekly sales strategy meetings.
- Enhanced customer satisfaction by providing comprehensive product demonstrations.
- Conducted product demonstrations to educate customers on features, benefits, and competitive advantages.
- Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.
- Stayed current on company offerings and industry trends.
- Explained features and advantages of luxury vacation homes to promote sales.
Medical Assistant
Gateway Medical
08.2022 - 03.2023
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Obtained client medical history, medication information, symptoms, and allergies.
- Performed medical records management, including filing, organizing and scanning documents.
- Collected and documented patient medical information such as blood pressure and weight.
- Called and faxed pharmacies to submit prescriptions and refills.
- Documented vital signs and health history for patients in clinic and hospital environments.
- Scheduled appointments, registered patients, and distributed sample pharmaceuticals as prescribed.
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
- Completed clinical procedures and gathered patient data for interpretation by physician.
- Collaborated with medical and administrative personnel to maintain patient-focused, engaging and compassionate environment.
- Verified patient insurance coverage and collected required co-payments.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
Sales and Leasing Consultant
Hall Chrysler, Dodge, Jeep, And Ram
02.2022 - 08.2022
- Managed lead tracking by making contact and following up on leads generated through marketing efforts.
- Assisted clients throughout sales process and provided after-sales support to assess satisfaction and resolve problems.
- Promoted high level of customer satisfaction using strong relationship-building skills, consistent follow-up and prompt issue resolution.
- Used CRM software to record customer interactions and track general sales activities for review and follow-up.
- Contacted customers and prospects to generate new business to achieve company growth goals.
- Pursued existing and potential customers by phone, email and text message to generate leads and close sales.
- Performed cold-calling and follow-ups with leads to secure new revenue.
- Set up appointments with potential and current customers to promote new products and services.
- Prepared pricing agreements and contracts to close sales.
- Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
- Drove new business by acquiring new clients and expanding new and existing relationships.
- Helped customers navigate choices between services with support for questions such as terms, pricing, and availability.
Sales and Leasing Consultant
Banister Nissan
01.2020 - 02.2022
- Maintained strong and well-managed online presence to successfully market community.
- Managed lead tracking by making contact and following up on leads generated through marketing efforts.
- Assisted clients throughout sales process and provided after-sales support to assess satisfaction and resolve problems.
- Promoted high level of customer satisfaction using strong relationship-building skills, consistent follow-up and prompt issue resolution.
- Used CRM software to record customer interactions and track general sales activities for review and follow-up.
- Contacted customers and prospects to generate new business to achieve company growth goals.
- Pursued existing and potential customers by phone, email and text message to generate leads and close sales.
- Conferred with existing and potential customers to assess requirements and propose optimal solutions.
- Performed cold-calling and follow-ups with leads to secure new revenue.
- Set up appointments with potential and current customers to promote new products and services.
- Used consultative sales approach to understand and meet customer needs.
- Prepared pricing agreements and contracts to close sales.
- Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
- Drove new business by acquiring new clients and expanding new and existing relationships.
- Worked to develop network by identifying and pursuing new leads, attending industry events, and building rapport with clients.
- Prospected new sales leads from directories, referrals and partners.
- Researched potential clients and markets to prepare for appointments.
Education
High School Diploma -
Weston Branch High School
06.2015
Skills
Product and Service Sales
Teamwork and Collaboration
Customer Service
Sales and Marketing
Complex Problem-Solving
CRM software proficiency
Data entry
Microsoft Excel
Data collection
Timeline
Sales Associate
Beach Ford Lincoln Mercury
11.2023 - 12.2024
Sales Agent
Hilton Grand Vacations
03.2023 - 06.2023
Medical Assistant
Gateway Medical
08.2022 - 03.2023
Sales and Leasing Consultant
Hall Chrysler, Dodge, Jeep, And Ram
02.2022 - 08.2022
Sales and Leasing Consultant
Banister Nissan
01.2020 - 02.2022
High School Diploma -
Weston Branch High School
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