Overview
Work History
Education
Skills
Timeline
Generic

Niaya Byrd

New Albany,IN

Overview

7
7
years of professional experience

Work History

Service Advisor

CarMax
07.2023 - Current
  • Educated customers regarding regular maintenance protocols to preserve vehicle condition.
  • Examined service history and provided initial inspection of vehicle to identify issues.
  • Maintained high customer satisfaction standards to meet or exceed targets.
  • Handled customer issues with confidence, using complex problem solving to provide effective resolution.
  • Pleasantly greeted customers and asked open-ended questions to better determine needs.
  • Briefed customers regarding warranty protections, potential cost savings and benefits of trading in versus fixing cars to guide decision-making.
  • Followed up with customers to offer additional support and check resolution satisfaction.
  • Followed up with customers about resolved issues to maintain high standards of customer service.

Sales Floor Supervisor

Jcpenneys
04.2017 - Current
    • Developed strong and lasting rapport to improve customer service and retain valued clients.
    • Overcame objections and closed sales while following company policies and legal requirements.
    • Motivated sales team to exceed sales quotas through friendly competition and other incentive programs.
    • Set sales goals and tracked progress using RFID.
    • Maintained focus during busy times and delegated tasks to employees to keep business running smoothly.
    • Trained newly hired sales team in customer service techniques.
    • Completed physical inventory counts each month.
    • Recorded information, shortages, and discrepancies to keep records current and accurate.
    • Performed data entry and completed proper paperwork.
    • Handled customer inquiries and suggestions courteously and professionally.
    • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
    • Answered customer telephone calls promptly to avoid on-hold wait times.
    • Answered constant flow of customer calls with minimal wait times.
    • Updated account information to maintain customer records.
    • Exhibited high energy and professionalism when dealing with clients and staff.
    • Balanced safe, prepared tills, and prepared register bags for next sales date.
    • Prepared bank deposits and corporate cash shipments.
    • Sorted and counted coin and currency to make change for associates.
    • Trained new employees on proper cash routines, procedures, and requirements.

Education

High School Diploma -

New Albany Senior High School
New Albany, IN
06.2021

Skills

  • Customer Service
  • Cost Estimation
  • Price Quoting
  • Data Entry
  • Repairs Scheduling
  • Service Recommendations
  • Computer Skills
  • Service Estimates
  • Records Maintenance
  • Attention to Detail
  • Listening Skills
  • Handling Customer Complaints
  • Excellent Communication
  • Multitasking and Organization

Timeline

Service Advisor

CarMax
07.2023 - Current

Sales Floor Supervisor

Jcpenneys
04.2017 - Current

High School Diploma -

New Albany Senior High School

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Niaya Byrd