Niaya Byrd
New Albany,IN
Overview
7
7
years of professional experience
Work History
Service Advisor
CarMax
Louisville, KY
07.2023 - Current
- Educated customers regarding regular maintenance protocols to preserve vehicle condition.
- Examined service history and provided initial inspection of vehicle to identify issues.
- Maintained high customer satisfaction standards to meet or exceed targets.
- Handled customer issues with confidence, using complex problem solving to provide effective resolution.
- Pleasantly greeted customers and asked open-ended questions to better determine needs.
- Briefed customers regarding warranty protections, potential cost savings and benefits of trading in versus fixing cars to guide decision-making.
- Followed up with customers to offer additional support and check resolution satisfaction.
- Followed up with customers about resolved issues to maintain high standards of customer service.
Sales Floor Supervisor
Jcpenneys
Clarksville, IN
04.2017 - Current
- Developed strong and lasting rapport to improve customer service and retain valued clients.
- Overcame objections and closed sales while following company policies and legal requirements.
- Motivated sales team to exceed sales quotas through friendly competition and other incentive programs.
- Set sales goals and tracked progress using RFID.
- Maintained focus during busy times and delegated tasks to employees to keep business running smoothly.
- Trained newly hired sales team in customer service techniques.
- Completed physical inventory counts each month.
- Recorded information, shortages, and discrepancies to keep records current and accurate.
- Performed data entry and completed proper paperwork.
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered constant flow of customer calls with minimal wait times.
- Updated account information to maintain customer records.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Balanced safe, prepared tills, and prepared register bags for next sales date.
- Prepared bank deposits and corporate cash shipments.
- Sorted and counted coin and currency to make change for associates.
- Trained new employees on proper cash routines, procedures, and requirements.
Education
High School Diploma -
New Albany Senior High School
New Albany, IN06.2021
Skills
- Customer Service
- Cost Estimation
- Price Quoting
- Data Entry
- Repairs Scheduling
- Service Recommendations
- Computer Skills
- Service Estimates
- Records Maintenance
- Attention to Detail
- Listening Skills
- Handling Customer Complaints
- Excellent Communication
- Multitasking and Organization
Timeline
Service Advisor
CarMax
07.2023 - Current
Sales Floor Supervisor
Jcpenneys
04.2017 - Current
High School Diploma -
New Albany Senior High School