NIAYLA REYNOLDS
Charlotte,NC
Overview
3
3
years of professional experience
Work History
Operations Intern
Empowerment Quality Care Services
Charlotte, NC
06.2026 - 08.2026
- Transported 5-7 clients per shift to and from facility, ensuring reliable schedules as Non-Emergency Medical Transportation driver
- Checked in 20+ clients daily at front desk, answered questions, and delivered customer service
- Supported the team in maintaining accurate client records and documentation.
Real Estate Strategy Intern
Empowerment Quality Care Services
Charlotte, NC
06.2025 - 08.2025
- Analyzed market, demographic, and financial data to inform business growth and expansion strategy for 5 properties
- Conducted lease vs. buy analyses in Excel to facilitate informed real estate decision-making
- Managed high-volume client communications via phone and email, ensuring timely and effective responses
Marketing & Content Development Intern
1Sport360
Remote
06.2024 - 07.2024
- Designed and implemented 3 social media marketing campaigns, contributing to a 50% increase in social media platform growth
- Conducted competitive market research and analysis, informing strategic business initiatives
- Tracked and reported key performance indicators (KPIs), supporting company growth and strategic goals
Business Management Intern
Charlotte Ballet
Charlotte, NC
06.2023 - 07.2023
- Conducted financial cost analysis in Excel, resulting in 20% reduction in transportation expenses
- Designed and led employee survey initiative with 75% participation rate, yielding actionable insights for improving engagement
- Identified 5 local media outlets to enhance marketing team's outreach strategy
Education
Bachelor of Science - Business Management (Entrepreneurship)
North Carolina Agricultural And Technical State University
Greensboro, NC05-2027
Skills
- Microsoft Word and Excel
- Microsoft PowerPoint
- Marketing and content creation
- Data analysis and analytics
- Financial markets knowledge
- Problem-solving skills
- Customer service excellence
- Effective communication
Leadership And Professional Development
Secretary & Social Media Chair, The Aggie Real Estate Society, 03/24, Present
- Lead digital marketing initiatives by creating promotional flyers and managing social media platforms
- Increase engagement through analytics-driven content planning
- Support community service initiatives, including Habitat for Humanity projects
NC A&T Deese Peer Mentor, 08/25, 05/26
- Mentor first-year students, providing academic and professional guidance
- Completed a Student Success Mentor Training Certificate Course in communication strategy
Thurgood Marshall & CBRE HBCU Commercial Real Estate Immersion Program, 10/24
- Conducted property research, financial analysis, and risk assessment for investment pitch competition
Certifications
- Wells Fargo (Training the Street) Corporate Valuation Certificate, 11/25
- Project Destined Greystar Real Estate Development Bridge Program Certificate, 03/25
- Project Destined Commercial Real Estate Fundamentals Certificate, 02/25
Timeline
Operations Intern
Empowerment Quality Care Services
06.2026 - 08.2026
Real Estate Strategy Intern
Empowerment Quality Care Services
06.2025 - 08.2025
Marketing & Content Development Intern
1Sport360
06.2024 - 07.2024
Business Management Intern
Charlotte Ballet
06.2023 - 07.2023
Bachelor of Science - Business Management (Entrepreneurship)
North Carolina Agricultural And Technical State University