Niaza Mitchell
Charlotte,NC
Summary
Experienced driver, chauffeur, and attendant with a proven track record in determining eligibility and resolving complex cases. Skilled in working professionally with clients to develop and implement successful strategies for maximizing services and benefits. Strong problem-solving abilities enable effective solutions to meet clients' needs. Committed to providing exceptional service and ensuring client satisfaction throughout every interaction.
Overview
11
11
years of professional experience
Work History
Eligibility Specialist
Mecklenburg County Government
06.2023 - Current
- Enhanced client satisfaction by providing timely and accurate eligibility determination for various assistance programs.
- Reduced errors in eligibility determinations by maintaining thorough knowledge of program guidelines and regulations.
- Provided exceptional customer service through prompt response times, clear communication channels, and diligent follow-up practices.
- Ensured compliance with local, state, and federal regulations during all phases of the eligibility determination process.
- Resolved discrepancies with client applications to verify eligibility.
- Maintained detailed records of client interactions, ensuring accuracy and confidentiality of sensitive information.
- Communicated with people from various cultures and backgrounds on application process.
- Utilized data-driven strategies to monitor performance metrics, identifying opportunities for improvement in service delivery.
- Improved data accuracy with diligent maintenance of applicant records and database management.
- Managed approximately 10 incoming calls, emails and faxes per day from customers.'
Bus Driver
CATS Special Transportation
07.2018 - 10.2021
- The Special Transportation Driver provides safe, courteous, and reliable door-to-door para transit transportation to disabled, mobility impaired, and other eligible passengers following Americans with Disabilities Act (ADA) requirements
- Operating specialized mini-buses the driver such as I will physically assist passengers when boarding and unboardingthe vehicles
- Driver will assist with carrying packages; operate a wheelchair lift; use the four-point securement of manual and electric wheelchairs; transport passengers within a scheduled run or special service; use a two-way radio; maintain accurate logs and records of activities
- Requires a thorough knowledge of passenger safety; the ability to maintain effective customer service communication under stress; requires excellent customer service skills and the ability to interact professionally with the public
- Performs pre-trip and post-trip inspections of assigned vehicle; must be able to operate vehicle safely in all types of weather and traffic conditions., The Special Transportation Driver provides safe, courteous, and reliable door-to-door para transit transportation to disabled, mobility impaired, and other eligible passengers in accordance with Americans with Disabilities Act (ADA) requirements.
Bus Driver
CMS Transportation
09.2016 - 06.2018
- Create a safe, clean environment while being responsible for transporting children from school to home or from home to school
- Picks up children along scheduled route and ensures they remain in their seats until they reach their destination
- Also, performing pre/post trips before and after driving the bus
- Reporting all problems that's minor to major not only documented in pre/post trip book but reported to stationS office., Create a safe, clean environment while being responsible for transporting children from school to home or from home to school.
Advisor
Xerox
09.2015 - 09.2016
- Analyzed paying habits of customers who were delinquent in payments of bills and recommended action
- Reviewed files to select delinquent accounts for collection efforts
- Evaluated customer records and recommended that account be closed, credit limit reduced or extended or collection attempted, based on earnings and saving data, payment history and purchase activity of customer
- Responsible for answering all incoming and outgoing calls
- Made payments agreements and setup service orders for customer's accounts
- Setup payment orders for customer accounts.
Lobby Attendant
Marriott
03.2015 - 08.2015
- Keeps all lobbies and public facilities (such as lobby restrooms, telephone area, the front desk, and must be pleasant, honest, and friendly and should image of offices) in neat and clean condition
- The role of this position is to issue uniforms and linen to staff according to systems and the procedures laid down by the hotel management
- Also, takes inventory and control movement of solid, damaged and fresh linen and uniforms
- Public area attendant promotes a positive image of the property to guests and must be pleasant, honest, and friendly and should also able to address guest requests and problems.
Cashier
Wendy's
03.2013 - 03.2015
- To obtain a people-oriented position where I can use my customer service skills to serve others
- Maintains a calm demeanor during periods of high volume or unusual events to keep standard store operating and consistent to set a positive example for the shift team
- Accurately and efficiently operating the cash register while providing prompt and friendly customer oriented service
- Provide excellent customer service while practicing positive associate relations
- Provide various services at the customer service counter
- Maintains operating the cash register while providing prompt and friendly and efficiently regular and consistent attendance and punctuality.
Education
High School Diploma -
North Mecklenburg High School
Huntsville, NCAssociate - Early Childhood Care And Development
Bryant And Stratton College
Getzville, NY03.2025
Skills
- Experience in driving buses and motor coach, including regular route operating, charters, and private carriage, assisting passengers with baggage, and collecting fares and tickets
- Clean Driving Record
- Safety-focused
- Weather condition driving
- Data Entry
- Microsoft Office
- Telephone Etiquette
- Effective communication skills
- Application Review
- Documentation And Reporting
- Knowledgeable in [Software]
- Documentation and paperwork
- Disability Awareness
- Data Compilation
- Analytical Thinking
Timeline
Eligibility Specialist
Mecklenburg County Government
06.2023 - Current
Bus Driver
CATS Special Transportation
07.2018 - 10.2021
Bus Driver
CMS Transportation
09.2016 - 06.2018
Advisor
Xerox
09.2015 - 09.2016
Lobby Attendant
Marriott
03.2015 - 08.2015
Cashier
Wendy's
03.2013 - 03.2015
High School Diploma -
North Mecklenburg High School
Associate - Early Childhood Care And Development
Bryant And Stratton College
Similar Profiles
ROSALIND MAYFIELDROSALIND MAYFIELD
Senior Administration Support Assistant at Mecklenburg County GovernmentSenior Administration Support Assistant at Mecklenburg County Government
Maxwell WashingtonMaxwell Washington
Recreation Assistant at Mecklenburg County GovernmentRecreation Assistant at Mecklenburg County Government
Rhonda ReavesRhonda Reaves
Employee Benefits Consultant at Mecklenburg County GovernmentEmployee Benefits Consultant at Mecklenburg County Government