Niazullah Payenda
Rancho Cordova,CA
Summary
Customer Service professional with 6 + years of experience
Overview
7
7
years of professional experience
Work History
Warehouse Associate
EOS IT Solutions (Meta)
Newark, CA
10.2023 - Current
- Supervise and complete materials and equipment requests;
- Deployment of desktops, laptops, phones (mobile & Desk) & Monitors
- Ensure safe disposal of equipment
- Proactively manage Inventory levels within Deployment remit;
- Work with data entry system to ensure traceability and accuracy;
- Restock of IT cabinets and vending machines;
- Manage e-waste solution & donation requests;
- Collection of IT equipment from employees (Terminations, Upgrades etc.);
- Monitor, update and maintain SRT/Task queues on a regular basis;
- Coordination of Delivery of New Hire phones within NORAM region, ensuring timely delivery ahead of Orientation dates set out by client;
- Assigning access points
- Assist with Desk moves;
- Liaise daily with Inventory teams across the NORAM region;
- Perform regular inventory count and maintaining inventory stock levels of standard equipment;
- Asset tag auditing and management;
- Receiving new hardware (inbound stock);
- Asset tagging of equipment;
- Participate in daily/weekly/monthly cycle counting as directed by Site Lead;
- Coordinate shipping to NORAM & Global locations;
- Any other projects assigned by management.
Inventory Technician
Asterya (Meta)
Newark, CA
03.2022 - 11.2023
- Support a complex and fast paced environment focused on video conference rooms with outstanding attention customer satisfaction
- Assist with inventory and asset management, conference room preventative maintenance, and e-recycling
- Use ticketing systems to report individual work accomplishment and to track service level agreement (SLAs)
- Assist with utilizing inventory data management software to maintain inventory accuracy and workflow
- Contribute to large scale global projects as needed
- Other duties as required
- Asterya has a vast and growing network of talented, highly motivated IT professionals whose sole purpose is to foster the rapid growth of the relationship between people and technology as smooth and frictionless as it can possibly be.
Flight Attendant
Kam Air
Kabul, Afghanistan
09.2019 - 08.2021
- Insured safety equipment is in working order in case of emergencies.
- Greeted passengers, assisted with carry-on baggage stowage, and delivered onboard announcements
- Providing additional assistance to passengers with special needs
- Reassuring passengers during aircraft turbulence
- Administering first aid and medical care if required in the case of an emergency
- Providing instruction, including emergency evacuation procedures, to passengers
- Largest private Afghan airline that operates scheduled domestic passenger services throughout Afghanistan and International Services to destinations in Central Asia, South Asia, and the Middle East.
Education
Bachelor - English Language and Literature
Kabul University
Kabul, Afghanistan01-2018
Skills
- Understanding of airline support (scheduling, code signs, fares, etc)
- Team work and Communication
- Increase customer retention
- Good Management skills
- Training and Development
- Computer skills: Microsoft Office (Word, Excel, Power Point)
- Language skills: Fluent in English, Dari, Pashto, Urdo
Affiliations
- JENESYS 2.0 short-term Invitation Program for students from SAARC Countries 4th batch (Afghanistan/Bangladesh) program conducted by Japan International Cooperation Center 2013
- Aviation Security Program, Air side Safety program, Safety Management System, Emergency Response Program, Dangerous Goods Awareness Program, Human Factors Program Training 2019
- Customer Service, Cabin Resource Management, First Aid, Dangerous Goods(carry), Emergency Equipment, Fire and Smoke in Turkish Airline Center (Evacuation Slide Training, Decompression Training 2020
Timeline
Warehouse Associate
EOS IT Solutions (Meta)
10.2023 - Current
Inventory Technician
Asterya (Meta)
03.2022 - 11.2023
Flight Attendant
Kam Air
09.2019 - 08.2021
Bachelor - English Language and Literature
Kabul University