Nibbia Scott
Brooklyn,NY
Summary
Energetic, motivated individual who is highly organized and skilled at balancing the needs of clients in a professional setting. Accurate, assertive in Customer service who can effectively multi-task in challenging situations. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
18
18
years of professional experience
Work History
Freelance Stylist/ Entrepreneur
Self Employed
03.2015 - Current
- Monitored current trends to understand fashions and better serve customer needs.
- Educated clients about products and self-maintenance for healthy hair based on needs and preferences.
- Built strong and lasting rapport with clients through consistent delivery of requested services and exceptional results.
- Recorded notes for future reference about customer preferences and services delivered.
- Prepared items for photo shoots.
- Worked on 10-25 customers daily while maintaining distinguished cleanliness and organization of work areas.
- Record client payments and payment information daily with 100% accuracy rate.
Assistant Manager-SALON SPA
LE PANACHE LOFT
09.2018 - 03.2020
- Traveling, Processing orders, Working closely with clients for decision making Resolving issues
- Demonstrated leadership skills in managing projects from concept to completion.
- Strengthened communication skills through regular interactions with others.
- Identified issues, analyzed information and provided solutions to problems.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Resolved problems, improved operations and provided exceptional service.
- Paid attention to detail while completing assignments.
Hairstylist/Salon Manager/Receptionist
Dana's Loft
04.2008 - 11.2013
- Made and confirmed appointments Inventory, checking stock for salon products Trained new employees Managed relations with new clients Money managing Customer service
- Counted and documented opening and closing cash amounts daily.
- Recorded notes for future reference about customer preferences and services delivered.
- Educated customers on products to maximize benefits.
- Processed payments, entering sales in register for prompt customer service.
- Scheduled customer appointments and rearranged individual time slots to meet demand.
- Resolved guest complaints about service or style.
- Completed safety training and certifications to minimize risk of infection or injury to customers.
Assistant/Receptionist
Shears Hustle and Blow
02.2007 - 03.2008
- Shampooing, colored, applied extensions, and blow drying etc...
- Maintained salon's professional appearance Sweeping, setting up stations for clients Answered phones, took messages, and made appointments
- Inventory: Checked stock and made orders for salon products
Education
High School Diploma -
James Ville High School
NORTH CAROLINA05.
Cosmetology license: Haircare - Cosmetology Education
LIBS Cosmetology School
NEW YORK01.2007
Skills
- Excellent verbal communication
- Product Merchandising
- Teamwork and Collaboration
- Relationship Building
- Product Knowledge
- Creative Thinking
- Customer Service
- Fast learning
- Multi-Task Management
- Customer friendly
- Computer Literate
- Coordination skills
- Cash management experience
- Problem resolving
- Customer Consultation
- Schedule Management
Accomplishments
- Customer Service
- Collaborated with coworkers to ensure the delivery of efficient, high-quality service.
- Consistently recognized by management for providing superior customer service.
- Inventory
- Performed accurate monthly inventories of supplies and equipment, including Salon equipment.
- License and Certified in cosmetology
Timeline
Assistant Manager-SALON SPA
LE PANACHE LOFT
09.2018 - 03.2020
Freelance Stylist/ Entrepreneur
Self Employed
03.2015 - Current
Hairstylist/Salon Manager/Receptionist
Dana's Loft
04.2008 - 11.2013
Assistant/Receptionist
Shears Hustle and Blow
02.2007 - 03.2008
High School Diploma -
James Ville High School
Cosmetology license: Haircare - Cosmetology Education
LIBS Cosmetology School
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