Summary
Overview
Work History
Education
Skills
Certification
Workauthorization
Awards
Affiliations
Languages
Accomplishments
References
Timeline
Generic

Nibras Uddin Ahmed

Bronx,NY

Summary

Motivated professional with talent for coordinating guest services. Proactive with history of managing multiple tasks in various areas with specialties in conflict resolution, team coordination, and customer support. Highly organized, detail-oriented and thrives in fast-paced, intense environment.

Overview

10
10
years of professional experience
1
1
Certification

Work History

Temporary Assistant Front Office Manager

Sheraton Brooklyn New York
Brooklyn, NY
03.2024 - Current
  • Reporting to management and performing administrative duties
  • Answering telephone calls, as well as screening and forwarding calls
  • Scheduling and confirming appointments, meetings, and events
  • Welcoming and assisting visitors in a friendly and professional manner.
  • Monitored front desk staff performance, ensuring adherence to company standards.
  • Conducted daily briefing sessions with front office staff to review occupancy status, arrivals and departures, special requests and VIP guests.
  • Investigated customer complaints and took corrective action when necessary.
  • Maintained accurate records of guest accounts using property management system.

Front Office Supervisor

Sheraton Brooklyn New York
Brooklyn, NY
10.2022 - Current
  • More responsibilities have been given to me as the front office supervisor
  • I have to ensure that my team is always playing by the rules and also I have to ensure that my team will know how to handle any kind of situations given to them
  • As a supervisor we are constantly in a position where authority needs to be placed, and as a supervisor we will accomplish goals.

Front Desk Agent

Sheraton Hotels & Resorts
Brooklyn, NY
03.2022 - 09.2022
  • As a front desk agent, We had many tasks
  • We had to ensure that the guests that check in had a smooth check in
  • Made sure all security protocols were followed
  • Make sure guests left happy

Human Resource Coordinator/Recruiter

Preferred Homecare
Brooklyn, NY
04.2021 - 12.2021
  • I coordinate different aides to go to different cases and we are given a specific case load of work to manage different days
  • Patients that receive care from us often have different plan of cares that need to be followed.

Brand Ambassador

Interactions Marketing
Brooklyn, NY
11.2016 - 12.2021
  • As a brand ambassador, I am always in three different stop and shops just making sure everything is going well when I am endorsing a product
  • Usually this product is food and its a sale item that was posted in the weekend circular
  • If enough people liked the product I sample out, This product would be on the shelves for the next following week.

Bank Teller/Customer Service Representative

TD Bank
Brooklyn, NY
07.2019 - 04.2021
  • As a bank teller, I do money transactions
  • I help customer open up and recommend them to open up different accounts
  • Selling various services that we offer is a very important part of a bank teller.

Cashier

Shoprite of Ave I
Brooklyn, NY
11.2018 - 12.2019
  • As a cashier i had many responsibilities
  • I was responsible for making sure no money was missing when making transactions with customers and also had the responsibility to make sure that I didn't take time and hold up the line
  • Especially during the holiday season.

311 Operator

King Teleservice
Brooklyn, NY
08.2018 - 11.2018
  • As a 311 call center agent, I had the responsibilities of making sure the city was safe
  • Everything that was related to information and the city, I handled it
  • Sanitation schedules, transferring to 911 during emergency situations and helping people out with everything and anything that they need to know about NYC.

Tech support

Online Organization
Brooklyn, NY
01.2014 - 01.2015
  • Established compatibility with third party software products by developing programs for modification and integration
  • Handled all customer relations issues in a gracious manner and in accordance with company policies
  • Ensured network, system and data availability and integrity through preventative maintenance and upgrades.

Education

Master's degree - Clinical Psychology

Columbia University in The City of New York
06-2026

Bachelor's degree - Clinical Psychology

Brooklyn College
06.2021

Associate degree - Psychology

Kingsborough Community College
03.2018

Advanced Regents Diploma -

Midwood High School
01.2015

Skills

  • Operations Management
  • Guest Relations Management
  • Staff Supervision
  • Key card management
  • Reservation handling
  • Skilled in Microsoft Office
  • Strong leadership
  • Inquiry response
  • Data retrieval systems
  • Administrative Skills
  • Administrative Support
  • Reservations assistance

Certification

  • Food Handler
  • Driver's License, 06/01/23
  • Property & Casualty License

Workauthorization

Authorized to work in the US for any employer

Awards

Kingsborough Honor Roll

Brooklyn College Deans List

Affiliations

  • Muslim Police Department

Languages

Bengali
Native/ Bilingual
Hindi
Professional
English
Native/ Bilingual
Management
Native/ Bilingual

Accomplishments

  • Kingsborough Deans List

References

References available upon request.

Timeline

Temporary Assistant Front Office Manager

Sheraton Brooklyn New York
03.2024 - Current

Front Office Supervisor

Sheraton Brooklyn New York
10.2022 - Current

Front Desk Agent

Sheraton Hotels & Resorts
03.2022 - 09.2022

Human Resource Coordinator/Recruiter

Preferred Homecare
04.2021 - 12.2021

Bank Teller/Customer Service Representative

TD Bank
07.2019 - 04.2021

Cashier

Shoprite of Ave I
11.2018 - 12.2019

311 Operator

King Teleservice
08.2018 - 11.2018

Brand Ambassador

Interactions Marketing
11.2016 - 12.2021

Tech support

Online Organization
01.2014 - 01.2015

Master's degree - Clinical Psychology

Columbia University in The City of New York

Bachelor's degree - Clinical Psychology

Brooklyn College

Associate degree - Psychology

Kingsborough Community College

Advanced Regents Diploma -

Midwood High School

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Nibras Uddin Ahmed