Nic Acosta
Orlando,FL
Summary
Results-driven professional with 9 years of experience in Customer Relationship Management, Operations Management, Project Assistance, People Management, Organizational Development, Data Research and Marketing within diverse industries. Highly adept in planning, coordinating with exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
5
5
years of professional experience
1
1
Certification
Work History
(PT) Digital Operations Manager
Integrity Real Estate Group U.S
09.2023 - Current
- Optimized SEO strategy by researching keywords and creating relevant content accordingly.
- Negotiated contracts with third-party vendors related to the development of new features.
- Prepared client paperwork for broker transactions.
- Monitored digital customer feedback and responded appropriately in a timely manner.
- Ensured compliance with industry regulations regarding digital advertising practices.
- Developed and implemented digital strategies to increase user engagement with online content.
- Provided technical support for users experiencing issues with the company's website or apps.
- Implemented A and B testing processes to evaluate different versions of webpages for better performance.
- Analyzed data from web analytics tools to identify areas for improvement in user experience.
- Identified opportunities for optimization across all digital channels to maximize ROI.
- Managed the daily operations and creation of the company's digital platforms, including website, mobile app, and social media channels.
- Developed attractive and engaging print and digital ads.
- Specialized in e-mail blasts, social media marketing.
- Increased company revenue by securing $2000 in new sales within the first month of Online presence.
- Increased customer satisfaction by creating and implementing time-saving process improvements.
Jr Insights BA
HLP
04.2023 - 06.2023
- Completed day-to-day duties accurately and efficiently.
- Understood and followed oral and written directions.
- Worked successfully with a diverse group of coworkers to accomplish reporting goals in Excel and Microstrategy to address issues related to marketing our products and services.
- Worked with cross-functional teams to achieve goals.
Search Consultant
GPAC
11.2022 - 01.2023
- Maintained relationships with hiring managers to ensure the right fit for their organization's needs.
- Utilized social media platforms such as LinkedIn and Twitter to source passive candidates.
- Conducted initial screening of potential candidates, including phone interviews and reference checks.
- Provided detailed reports on candidate qualifications, salary expectations. to hiring teams.
- Created job postings and advertised in various media outlets to attract potential applicants.
- Facilitated contract negotiations between employers and successful applicants.
- Analyzed current recruiting methods in order to develop more effective sourcing strategies.
- Built a strong pipeline of qualified talent through proactive outreach activities.
- Ensured compliance with all applicable laws and regulations concerning recruitment practices.
Healthcare Solutions Generalist
VaxCare
05.2022 - 11.2022
- Top performer for 6 months on phones, chats and emails.
- Utilized problem solving skills to troubleshoot technical issues related to software applications or hardware devices.
- Address patient, client, and manufacturer concerns regarding vaccine inventory, provision, and billing inquiries
- Perform Software demonstrations for onboarded clients
- Coordinated with department heads to develop processes that improved efficiency across departments.
- Developed strategies to improve customer service standards and increase customer satisfaction ratings.
Squadron KPI Consultant
Space Force
03.2021 - 05.2022
- Advised 319th combat training squadron point of contact on efficient squadron KPIs, resulting in a 31% efficiency increase for a multi-million dollar budget.
Marketing Consultant
SCORE.org
01.2021 - 01.2022
- Designed, tested, and optimized webpages for improved user experience.
- Conducted market research to identify new opportunities for product development.
- Collaborated with various departments to achieve client vision and marketing objectives.
- Developed and implemented marketing campaigns to increase customer engagement.
- Identified target markets and developed effective messaging strategies for each segment.
Human Resource Specialist
Jaycon Systems
Melbourne
01.2019 - 05.2019
- Maintained confidential personnel files in accordance with applicable laws and regulations.
- Provided essential support to address individual HR needs of employees.
- Coordinated benefits administration activities such as enrollments, changes, terminations and transfers.
- Created training materials for new hires and provided orientation sessions.
- Conducted background checks and orientation, coordinating new employee onboarding process.
- Maintained human resources records by processing applications and resumes.
- Partnered with senior HR team to communicate company standards and policies.
- Developed and implemented new employee onboarding process.
- Assisted candidates with application processes by answering questions about application, performing background checks, providing I-9 forms and handling drug screening paperwork.
- Drafted offer letters and employment contracts according to company guidelines.
- Reviewed job descriptions, identified necessary changes and updated accordingly.
- Managed applicant tracking system to ensure accurate records of applicants and employees are maintained.
- Worked with HR department to devise and update policies as needed for corporate accountability and workplace health.
- Provided guidance to managers on disciplinary action and performance management.
- Conducted exit interviews with departing employees to identify areas of improvement in the organization.
- Facilitated resolution of conflicts between staff members through mediation or other dispute resolution techniques.
- Advised management on legal compliance related to employee relations matters such as FMLA, ADA, EEO.
- Developed and documented HR procedures to refine processes and drive compliance with policies.
- Identified opportunities to improve HR programs and proposed solutions to increase efficiencies.
- Ensured compliance with all federal and state labor laws regarding wages and hours worked.
- Assisted with recruitment initiatives by interviewing and talent sourcing.
- Participated in educational opportunities and read technical publications, updating job knowledge.
- Analyzed workforce data to develop strategies that address recruitment needs.
- Hired employees and processed hiring-related paperwork.
- Sourced, qualified and conducted screening interviews with job candidates.
- Informed job applicants of duties and responsibilities, compensation, and benefits.
- Interviewed job applicants to obtain information on work history, education or job skills.
- Scheduled or conducted new employee orientations.
- Searched for qualified job candidates using computer databases, media advertisements or employee referrals.
- Maintained and updated organizational charts, employee handbooks or performance evaluation forms.
- Interpreted and explained human resources policies, procedures or regulations.
- Conducted exit interviews and completed employment termination paperwork.
- Maintained current knowledge of equal employment opportunity and affirmative action guidelines and laws.
Education
M.A. Industrial Organizational Psychology & Data Science -
Adler University
01.2022
B.A. In Industrial Organizational Psychology -
Florida Institute Of Technology
01.2013
Skills
Programming Languages, Techniques and Data Manipulation Software's
- Python3, R, SQL, MySQL, NOSQL, JQL, MongoDB, Jupyter lab, GitHub/lab, Databricks, Tableau, Machine Learning
Business Insight Tools
- Slack, ClickUp, Microsoft Office, G Suite, Trello, Excel, Zendesk, NetSuite, Azure, PowerBI, JIRA
Spoken Languages
- Fluent Spanish & English (Read, Written, Spoken)
Process Management Methodologies
- Agile Project Management : Scrum, Kanban, Waterfall
Additional Skills
- Digital Marketing, Social Media Marketing
- Problem-Solving
- Cultural Awareness
- Customer Relationship Management (CRM)
- MS Office
Certification
- Certification Prep Scrum Master Linkedin Learning 2022
- Certification Critical Roles of a Consultant - Linkedin Learning 2022
- Certification in Data Science ENTITY Academy & Woz U 2022
- Certification in Cross Cultural Competence - Florida Institute of Technology 2020
References
References available upon request.
Timeline
(PT) Digital Operations Manager
Integrity Real Estate Group U.S
09.2023 - Current
Jr Insights BA
HLP
04.2023 - 06.2023
Search Consultant
GPAC
11.2022 - 01.2023
Healthcare Solutions Generalist
VaxCare
05.2022 - 11.2022
Squadron KPI Consultant
Space Force
03.2021 - 05.2022
Marketing Consultant
SCORE.org
01.2021 - 01.2022
Human Resource Specialist
Jaycon Systems
01.2019 - 05.2019
M.A. Industrial Organizational Psychology & Data Science -
Adler University
B.A. In Industrial Organizational Psychology -
Florida Institute Of Technology
- Certification Prep Scrum Master Linkedin Learning 2022
- Certification Critical Roles of a Consultant - Linkedin Learning 2022
- Certification in Data Science ENTITY Academy & Woz U 2022
- Certification in Cross Cultural Competence - Florida Institute of Technology 2020
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