Nic Agostini
Garden City,MI
Summary
Qualified Operations Manager with solid background in managing division operations. Adept at streamlining processes and fostering team growth to drive organizational success. Demonstrated leadership and strategic planning skills contributing to high performance and effective resource management.
Overview
8
8
years of professional experience
Work History
Division Manager
MacFarland Painting
10.2017 - Current
- Oversaw project execution, ensuring adherence to quality standards and timelines.
- Developed and implemented operational strategies to enhance team efficiency and productivity.
- Managed budgeting and resource allocation for multiple painting projects simultaneously.
- Trained and mentored staff, fostering a culture of continuous improvement and safety compliance.
- Established performance metrics to evaluate contractor effectiveness and project outcomes.
- Collaborated with clients to assess needs, provide solutions, and ensure satisfaction throughout projects.
- Streamlined workflow processes, resulting in improved turnaround times for project completion.
- Analyzed market trends to identify growth opportunities and adjust business strategies accordingly.
- Identified areas of improvement in operational workflows to better align resources with organizational goals.
- Developed strong team dynamics through regular communication, collaboration, and goal-setting initiatives.
- Reduced costs by identifying inefficiencies and implementing cost-saving measures across the division.
- Fostered a positive work environment through open communication channels, transparent decision-making processes, and employee recognition programs.
- Exercised independent judgment in onboarding, training and motivating division staff to maximize performance.
- Spearheaded change management initiatives to ensure successful implementation of new systems or processes within the division.
- Supervised daily planning, coordination and administration for division operations.
- Enhanced employee performance with comprehensive training programs and ongoing professional development opportunities.
- Increased division efficiency by streamlining processes and implementing new management strategies.
- Established clear and consistent policies and procedures.
- Oversaw cross-functional teams to ensure seamless coordination on complex projects or initiatives.
- Expanded division capabilities by identifying strategic growth opportunities and pursuing relevant partnerships or acquisitions.
- Handled escalated complaints involving division operations and work of personnel under supervision.
- Promoted innovation within the division by encouraging creative problem-solving techniques among staff members.
- Improved project delivery times with efficient resource allocation methods and proactive task management systems.
- Implemented data-driven decision making to improve operational procedures and drive overall business success.
- Evaluated employee performance fairly using objective metrics for promotions, bonuses or other rewards.
- Led division through period of significant organizational change, maintaining focus and achieving key objectives.
- Championed diversity and inclusion, leading to more dynamic and innovative team environment.
- Achieved substantial revenue growth, expanding division's client base through targeted outreach efforts.
- Enhanced team performance by establishing clear goals and providing regular feedback and coaching.
- Coordinated cross-departmental efforts to streamline operations, significantly enhancing efficiency and productivity.
- Fostered culture of continuous improvement, encouraging innovation and adopting best practices across division.
- Enhanced communication channels within division, leading to improved information flow and decision-making.
- Managed complex projects from conception to completion, ensuring they were delivered on time and within budget.
- Established metrics for success, monitoring performance and making adjustments to strategies as necessary.
- Led negotiations with key suppliers, securing favorable terms that improved bottom line.
- Improved workforce morale and reduced turnover through introduction of comprehensive employee development programs.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Established team priorities, maintained schedules and monitored performance.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Defined clear targets and objectives and communicated to other team members.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Set aggressive targets for employees to drive company success and strengthen motivation.
- Identified and communicated customer needs to supply chain capacity and quality teams.
- Developed detailed plans based on broad guidance and direction.
- Streamlined and monitored quality programs to alleviate overdue compliance activities.
Skills
- Operations management
- Strategic planning
- Performance management
- Customer service
- Problem-solving
- Policy development
- Team building
- Scheduling and coordinating
- Staff motivation
- Time management
- Decision-making
- Employee development
Accomplishments
- Set highest gross production total record for a month in company history 2x.
- Set highest gross production total record for a quarter in company history 3x.
- Set highest gross production total record for a fiscal year in company history 2x.
- Overall team production growth of 150% in a 4 years.
Timeline
Division Manager
MacFarland Painting
10.2017 - Current